Report: #327703

Complaint Review: WU-YI - LIVING LEAN - Jesse Willms (President)

Submitted: Mon, April 21, 2008
Updated: Mon, February 01, 2010

Reported By: — Port Deposit Maryland

WU-YI - LIVING LEAN - Jesse Willms (President)

www.easyweightloss.tea.com Las Vegas, Nevada U.S.A.

Phone: 866-396-5711
Web:
Category: Weightloss Programs

WU-YI - LIVING LEAN - Jesse Willms (President) I cancelled interest in product 25 Feb 08 but keep getting charged $19.95 on my charge card. Las Vegas Nevada

*UPDATE Employee: Hello,

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I received an introductory shipment of teabags and in less than 10 days later a large shipment was received. I emailed them on 25 Feb 08, telling them not to send anymore that I hadn't used what was sent. I told them not to send anymore until I notified them. I've been charged $19.95 on my March and April monthly MC statements under the heading of "Living Lean". I called them and couldn't understand what the person was saying that I spoke to but I informed her not to charge my charge card anymore and that I had cancelled my order in February. I don't know if she understood or not but I've been ripped off $40.00. I can't cancel the charges on my credit card because I can't understand those people either. What a mess.

Georgie
Port Deposit, Maryland
U.S.A.

This report was posted on Ripoff Report on 04/21/2008 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/WU-YI-LIVING-LEAN-Jesse-Willms-President/Las-Vegas-Nevada/WU-YI-LIVING-LEAN-Jesse-Willms-President-I-cancelled-interest-in-product-25-Feb-08-b-327703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: eleanor serrette - (United States of America)

SUBMITTED: Monday, February 01, 2010

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,