• Report: #349192

Complaint Review: WU-YI Source / Living Lean

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  • Submitted: Wed, July 09, 2008
  • Updated: Fri, December 25, 2009

  • Reported By:Florissant Missouri
WU-YI Source / Living Lean
TeaHelp@USA.com , Nevada U.S.A.

WU-YI Source / Living Lean Nothing's FREE !! Los Vegas Nevada

*UPDATE Employee: Hello,

*UPDATE Employee: Hello

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I didn't know what I was getting into until I rec'd my first "shippment" of 4. I had ordered the FREE trial and paid $4.95. The tea actually made me sick, I got severe stomache cramps after about the 5th day and I stopped taking it. Soon after I rec'd my 4 boxes, I called and got a return authorization # and sent it to them by priority mail $8.35. By then I had already had a charge of $29.95, and $35.95. I also noticed 2 charges of $19.95 from NV, for Living Lean. I found out that by ordering the tea you were automatically enrolled in an on-line subscription that ran $19.95 per month! I chatted on-line with one of their reps and found out that I had to call another number to cancel this. They would only refund 1 of the $19.95 charges, even though I never ordered this. Soooo my "free" box of tea cost me over $36.00.

This is probably the biggest rip off I've ever been involved in. Also my bank was NO help, I asked that they not put through anymore charges from these companies but they kept letting them go through. I'm sure I've spent more than 5 hours trying to clear this up, hopefully I have, I guess I'll find out next month when I get my statement!

Mskitty1005
Florissant, Missouri
U.S.A.

This report was posted on Ripoff Report on 07/09/2008 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/WU-YI-Source-Living-Lean/Nevada/WU-YI-Source-Living-Lean-Nothings-FREE-Los-Vegas-Nevada-349192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello

AUTHOR: Armie Viray - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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