- Report: #347288
Report - Rebuttal - Arbitrate
Complaint Review: WU-YI Source
WU-YI Source5300 Ontario Mills Parkway Ontario, California U.S.A.
WU-YI Source Claiming they did not get my cancellation notice because they changed their e-mail Ontario California
i sent the email on 6/21 and noticed that no one had gotten back with me. i checked my bank statement and see they took more money from my account.
i called them today and found that the email i sent my cancellation to was cancelled and replaced by another, found that i can not get my money back until the tea comes to my house, i then return it, and then another 3-4 days after they get the product back i will get my refund (less shipping and handling).
I had a real hard time understanding the lady on the phone because there was a bad connection on their side - the phone call took about 20 minutes bacause I had her repeat everything several time until I understood.
Due to this big mess I am out $65 and will get the refund sometime in the near future (not sure when depends on when they recieve the product)
This report was posted on Ripoff Report on 07/03/2008 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/WU-YI-Source/Ontario-California-91764/WU-YI-Source-Claiming-they-did-not-get-my-cancellation-notice-because-they-changed-their-e-347288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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