• Report: #307645

Complaint Review: WU-YISOURCE AND IW-LIVINGLEAN

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  • Submitted: Sat, February 09, 2008
  • Updated: Mon, December 20, 2010

  • Reported By:Largo Florida
WU-YISOURCE AND IW-LIVINGLEAN
5300 ONTARIO MILL PARKWAY, UNIT 4 ONTARIO, CALIFORNIA, 91764 ONTARIO, California U.S.A.

WU-YISOURCE AND IW-LIVINGLEAN WU -YISOURCE AGREED TO REFUND $37 AND THEN IW- LIVING LEAN CHARGED MY ACCOUNT $19:95 IMMEDIATELY ONTARIO California

*UPDATE Employee: Hello,

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I ordered a two week free trial of WU-YISOURCE and was dissatisfied with the product, then after great difficulty I finally managed to speak to a representative who spoke the most atrocious English. He agreed to refund the $37 given me a return ref. # and address to Ontario, Ca. on return of the product.

My credit card statement immediately showed that IW/LIVINGLEAN 1-866-396-5711 NV (a company I have never heard of) made a debit of $19.95 underneath the original debit of $37.00 to WU-YISOURCE.

On identifying IW/LIVINGLEAN on the Internet I discovered they are in cohorts with WU-YISOURCE.

Linda
Largo, Florida
U.S.A.

This report was posted on Ripoff Report on 02/09/2008 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/WU-YISOURCE-AND-IW-LIVINGLEAN/ONTARIO-California-91764/WU-YISOURCE-AND-IW-LIVINGLEAN-WU-YISOURCE-AGREED-TO-REFUND-37-AND-THEN-IW-LIVING-LE-307645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Michelle Chako - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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