• Report: #377566

Complaint Review: WU-YISOURCE.COM WUYITE

  • Submitted: Wed, October 01, 2008
  • Updated: Mon, November 23, 2009

  • Reported By:Salem Oregon
WU-YISOURCE.COM WUYITE
WU-YISOURCE.COM WUYITE Internet U.S.A.

WU-YISOURCE.COM WUYITE - CreditReportAmerica.com This company charged my card $1 for initial setup. I was ordering a free credit report online at CreditReportAmerica.com. Now I'm afraid they are going to keep debiting my account monthly. No phone number to contact them! Internet

*UPDATE Employee: Hello,

*Author of original report: This is how I solved my problem with creditreportamerica.com

*Consumer Suggestion: contact creditreportamerica

*Author of original report: WU-YISOURCE.COM WUYITE and CreditReportAmerica.com

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I was ordering a free credit report from CreditReportAmerica.com. They said it was a free 7-day trial, and if I didn't chat online with a person to have the charges stopped, they would charge my bank account $18-something a month.

I checked my bank account online and sure enough they deducted $1.00. I copied and pasted the name that debited my account and did a web search, and it was a weight loss product.

I don't know how to stop the money from coming out of my bank, since there is no phone number or e-mail or any way to get in touch with them!

Anonymous
Salem, Oregon
U.S.A.

This report was posted on Ripoff Report on 10/01/2008 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/WU-YISOURCECOM-WUYITE/internet/WU-YISOURCECOM-WUYITE-CreditReportAmericacom-This-company-charged-my-card-1-for-initi-377566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Cathy Thompson - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 Author of original report

This is how I solved my problem with creditreportamerica.com

AUTHOR: Anonymous - (U.S.A.)

I actually found an e-mail address that got to the company. They e-mailed me back and it was positive. They cancelled my account and assured me they would
deduct no more money from my account. The e-mail that I had success with is:

support@creditreportamerica.com. Please, anybody having problems with this company, use this e-mail address I just provided. You should get help and you also should get your money reimbursed back into your bank account if you ask.
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#3 Consumer Suggestion

contact creditreportamerica

AUTHOR: Clovis - (U.S.A.)

I HAD THE SAME PROBLEM WTH ACCOUNT DEBITS
TRY GOING TO CREDITREPORTHELPDESK.COM AND OPEN CHAT
I DID THIS AND REQUESTED CANCELLATION
I WAS TOLD NO FUTHER DEDUCTIONS WOULD BE MADE
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#4 Author of original report

WU-YISOURCE.COM WUYITE and CreditReportAmerica.com

AUTHOR: Anonymous - (U.S.A.)

I would like to give an update on my complaint yesterday regarding the above company. I received this e-mail from CreditReportAmerica.com:


"Hello,

I have cancelled your auto renewal Credit Report membership and you will not be charged any further from us. However, you can reactivate your Credit Report membership at any time, and I will place you back on the list, simply by sending me a request via email.

Your cancellation number is: 53161608.

I'd like to thank you for using Credit Report America.

If you still have any querry you can contact us via this email or live chat at www.creditreporthelpdesk.com
Have I addressed all of your concerns or is there something else that I can help you with today?
Respectfully,

Peter
Credit Report America"
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