Wachovia Dealer Services/wfs ripoff dealership Ontario california

I sent a payoff amount of almost 10,000.00 on 1/21/09. On 1/29/09 I rec'd aletter saying the amount I sent was not enough and to call them fo the payoff amount. They claimed that once that amount was paid tey would release the title/lien. When I called them they said we owned 619.00. We sent that amount. Two weeks later i get a letter saying we may owe for insurance if we were unalbe to provide proof.

Meanwhile, we are locked out of our online account. It is now March and one person clams they never rec'd payment while, another claims the check bounced. I asked for something in writing but they don't see why when they are talking to me on the phone. So I don't know what to do now. I am not willing to resend payment but if i have to it will be only to a physical address where someone can sign as reciever. No physical address exist.

jerry
ontario, California
U.S.A.