- Report: #406590
Report - Rebuttal - Arbitrate
Complaint Review: Wachovia
WachoviaWachovia.com Nationwide U.S.A.
Wachovia Loan Modification Waste of Time Nationwide
*Consumer Comment: Show The Note
*Consumer Comment: Wachovia - Be Persistent
*Consumer Suggestion: Vince in New Jersey
*Consumer Comment: Wachovia Corp.Wachovia Wachovia Loan Modification Round in Circles Charlotte North Carolina
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Wachovia had us send them hundreds of pages of documentation including letters informing them of our 401 and other savings that we have been using in order to keep paying them on time. Wachovia sent out an appraiser promptly. After several weeks we tried to contact Wachovia since we had not heard anything. The number we called had a recording stating that someone would get back to us within 24 to 48 hours, we waited a week and tried to call again. Same recording, still no return call. My husband finally got through to someone and was informed that our file was in underwriting and it would be at least 3 weeks before we would hear anything. During this time friends of ours who were also in the same situation were denied because their home is only worth $500,000 and they owe $550,000 (what are they supposed to do? Walk away?)
Last month we received our standard form letter informing us that we were denied because our debt is too high so we do not qualify for a mortgage. WHAT PART DON't they understand???? We already have a mortgage with them that we know we cannot afford at the current interest rate. We have tried many times to get hold of someone who can at least explain the denial but as usual if we do get someone on the phone they refer us to another person who has a voice mail that they do not answer or return calls.
We are in a situation that we have some equity in our property, have never been late and we want nothing more than to work with Wachovia to keep paying as a good customer and get rid of our negitive amorization. You would think that they would want to talk to us. Has anyone else had these problems???
Cinnaminson, New Jersey
This report was posted on Ripoff Report on 12/31/2008 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wachovia/nationwide/Wachovia-Loan-Modification-Waste-of-Time-Nationwide-406590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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