- Report: #759111
Report - Rebuttal - Arbitrate
Complaint Review: Waconia Ford
Waconia Ford235 West Highway 5 Waconia, Minnesota United States of America
Waconia Ford Ford Motor Company Charged $400 For "Repair" That Doesn't Work, Refused to Refund Waconia, Minnesota
My air conditioner was not working properly. I had a quote from someone else, but wanting a second opinion, I brought it to Waconia Ford where we had been customers for several years. I was delighted when they called to tell me that the repair of the a/c would be $400 - saving me what I thought was a ton of money. I even posted to their Facebook page a thank you... which I have since deleted.
I picked up the truck and it blew cold air. I was happy!
24 hours later, it was not working again. I brought it back to Waconia Ford. They called me the next day and told me it would require a new compressor, and an additional $1700. Mistakes happen. I elected to not spend an additional $1700 with them (as the two repairs combined then would be $2100 --- several hundred dollars over the first estimate I received). So, I made arrangements to pick up the vehicle.
They refused to refund me the $400. It was escalated to their service manager, who actually stated that because he was a "good guy" he was not going to charge me anything additional. :-)
So, I left them a truck that needed an A/C to be fixed, and got back a truck in identical condition plus a $400 bill. Henry Ford is probably rolling over in his grave.
The service business is a tough business. Sometimes things don't work out well. Even qualified technicians can make mistakes... I understand that. However, when a mistake is made by the technician, the dealership has an obligation to make it right. In this case, $400 worth of fraudulent charges on their part cost them several thousand dollars per year of ongoing business from us, not to mention our replacement car business (I currently own several Ford vehicles). All they needed to do was the right thing... instead I am simply disputing the fraudulent charges through my credit card company.
This report was posted on Ripoff Report on 08/01/2011 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Waconia-Ford/Waconia-Minnesota-55387/Waconia-Ford-Ford-Motor-Company-Charged-400-For-Repair-That-Doesnt-Work-Refused-to-Re-759111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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