• Report: #851447

Complaint Review: Waffle Collectibles, LLC

  • Submitted: Fri, March 09, 2012
  • Updated: Tue, April 17, 2012

  • Reported By: Kevin — Birmingham Alabama United States of America
Waffle Collectibles, LLC
19662 Chinotto Lane Riverside, CA 92508 Internet United States of America

Waffle Collectibles, LLC Misleads consumers and severely penalizes order cancelations Internet, Internet

*REBUTTAL Owner of company: The Facts.

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It's becoming more and more obvious that the more research I do, this merchant is increasingly dishonest. This is, by far, the worst online ordering experience that I've ever had to deal with. Michael Warfel owns Waffle Collectibles, L.L.C. and he doesn't appreciate nor values his customers whatsoever. He sees them as dollar signs! I've  just discovered that five of my eight items weren't even listed on his inventory order page today as they were a couple of weeks ago. I really believe that Mr. Warfel knew that these items were totally discontinued and sold out but yet his order page listed them as available for shipping in two or three weeks. Only three of my eight items that I paid for out of my paypal account are still listed. It doesn't appear that I'll ever receive my other five items. I didn't find out until I read their FAQ that some of these items can take as long as six months or more to be shipped out. He should have addressed that possibility on his order page. Then this man has the audacity to charge his customers a 50% cancellation fee which also isn't addressed when we first make our orders, which is insane!

Mr. Warfel is straight up stealing from consumers every chance he gets. I can tell that he is an extremely rude, dishonest, arrogant young man is out to make a fast buck by the way he words his words on his FAQ page! If I don't see where my order has shipped to me within the next seven days, I'm going to file a formal complaint against this merchant to the Federal Trade Commission some kind of way. Hopefully, they can force this guy to get with it or shut it down. If there's anyone else out there that's been ripped off by Waffle Collectibles L. L. C., please address it because it's just not right for him to keep taking advantage of the consumers like this. If there's anybody out there that wants to do business online with them, please don't because you'll absolutely regret it like I do. If anyone needs to contact me about this theft, please feel free to do so. 

This report was posted on Ripoff Report on 03/09/2012 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Waffle-Collectibles-LLC/internet/Waffle-Collectibles-LLC-Misleads-consumers-and-severely-penalizes-order-cancelations-Int-851447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

The Facts.

AUTHOR: M. Waffle - (United States of America)

The OP placed an order for 8 individual items on 2/25 . The order contained 6 in-stock items, and 2 special order items that are specially placed with the distributor and as per the individual item description "usually ship in 2-3 weeks". The order shipped out 20 days later on 3/16 well within the guidelines per the item description.

As the OP stated he paid with Paypal, no dispute was ever filed or reported with either Paypal, his bank, or his credit card company.. The buyer never emailed me or contacted me regarding this order and his order was received in full on 3/22 as advertised per the item descriptions.
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