• Report: #5230

Complaint Review: Waffle House

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  • Submitted: Wed, May 23, 2001
  • Updated: Sun, December 23, 2012

  • Reported By:Inman SC
Waffle House
9355 Asheville Highway Inman, South Carolina U.S.A.

How much are you being charged on your Waffle House bill?

*UPDATE EX-employee responds: Wrong about the prices outside Atlanta

*UPDATE Employee: You were charged right

*Consumer Comment: OHara, Make sure to 'Google' this- STEAK DINNER POEM, and read it....

*Consumer Comment: Watch the Prices on the Menu

*Consumer Comment: Waffles, it's own food group.

*Consumer Suggestion: My best memories are at Waffle House

*Consumer Comment: You have got to be joking???

*UPDATE EX-employee responds: Waffle House Response To Overpricing

*Consumer Comment: cheese eggs

*UPDATE Employee: figure this one

*UPDATE EX-employee responds: At the Waffle House I was at......

*UPDATE Employee: confusion confusion

*UPDATE Employee: Correct Waffle House charging....

*UPDATE Employee: the correct way to figure your ticket

*Consumer Comment: cheese eggs

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Recently, while visiting our local Waffle House, my husband and I entered for, what seemed to be, a normal visit. While reviewing the menu, I saw that a Pecan Waffle cost $2.45 while a Pecan Waffle with 2 eggs (any style) cost $3.60. My husband ordered a Pecan Waffle and tea ($.99) while I ordered the Pecan Waffle with 2 eggs (any style) and a tea ($.99). I requested that the eggs were scrambled with cheese.

While we were expecting our total to be $8.43 (the above items with 5% sales tax), our total bill was $10.47. When I looked at our bill below is what I found:
Pecan Waffle $2.45
Pecan Waffle $2.45
Cheese Eggs Plate (eggs only) $3.10
2 teas $1.98
with 5% sales tax $10.47

After realizing this total was a little outrageous, I inquired to our waitress. She said that it was a Waffle House standard to charge for a plate, on specialty items, instead of charging for a side item. She could tell I was unhappy with this so she began to refigure.

She refigured the bill as follows:
Pecan Waffle $2.45
Pecan Waffle w/ 2 eggs $3.60
additional charge for pecans $0.45
add'l charge for side order/eggs$0.70
2 teas $1.98
with 5% sales tax $9.63

On our way home, my husband and I began to refigure the amount, as it still seemed a little too expensive considering no more food than we had.

Our total should have been $8.43; TWO DOLLARS LESS THAN OUR ORIGINAL BILL. There should not have been an additional charge for the pecans or the side order of eggs, since the menu clearly says a Pecan Waffle and 2 eggs (any style) costs $3.60.

This report was posted on Ripoff Report on 05/23/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Waffle-House/Inman-South-Carolina-29349/How-much-are-you-being-charged-on-your-Waffle-House-bill-5230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 15Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Wrong about the prices outside Atlanta

AUTHOR: MYPOV - (United States of America)

To the food supplier that says WH changes its' menu prices after dark. Your wrong dude. I am an ex-employee of WH, and while I have a lot of truthful, negative things to say about WH, changing menus and raising prices after 10 PM is one of the few underhanded tactics WH does not deploy. I'm sure someone at corporate passed the idea around though.
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#2 UPDATE Employee

You were charged right

AUTHOR: jkaufman - (United States of America)

Im a manager at a Waffle House in Ky and all of menus are about the same. I just wanted you to know that you was not over charged. Waffles & Eggs are just that waffles and eggs, no hashbrowns, no toast and definetley no cheese. You said you had a Pecan Waffle (thats extra) The server was correct to charge you for a plate (the hashbrowns and toast) when you complained she was actually being nice beings you two had a misunderstanding about wanting the waffle and eggs. Also cheese is extra on anything you get. Its 0.30 per peice and you get 1 piece of cheese per egg (0.70) So actually you should re add your bill with the info I gave you, or call another store and ask before you come on a website falsely accusing someone for over charging.
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#3 Consumer Comment

OHara, Make sure to 'Google' this- STEAK DINNER POEM, and read it....

AUTHOR: Karl - (USA)

on the web.

*It appears in the consumer comments section at Ripoff Report #529757, along with other poems and songs.

Thank You
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#4 Consumer Comment

Watch the Prices on the Menu

AUTHOR: OHara - (United States of America)

Waffle House was established to provide good food at a reasonable price and that policy is mostly responsible for their success.  However, they seem to have forgotten this.  They have been incrementally raising their prices over the last two decades much more than inflation.  Waffle House is no longer a good deal.


I've been in the food business as a supplier so I have a little knowledge of the business.  Typically, restaurants set their prices according to their food costs,  Typically, a hotel restaurant price will reflect a food cost of about 40% - 45%.  This is a great value!  Sit down restaurant prices will reflect a food cost of 30% - 33%.  Fast food restaurant prices typically reflect a food cost of around 20% - 23%.  I have heard that Waffle House prices reflect a food cost of 9%!  Waffle House prices are among the lowest value of the restaurant business.


But, there is another catch!  I live near Atlanta and in Atlanta, you pay the same price 24 hours a day.  But, get 20 or 30 miles outside Atlanta and the prices go up $1.00 on every item on the menu after 10 PM.  Go in before 10PM and you'll get one menu but go in after 10 PM and you'll get a different menu with the higher prices  Look carefully at the colors and you'll see!  They are different and the prices are higher after 10 PM.  This is just outside Atlanta.  In Atlanta, the prices are the same 24/7.

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#5 Consumer Comment

Waffles, it's own food group.

AUTHOR: FlyingScooter - (U.S.A.)

I've been a fan of WH since a vacation in Maryland. (we live in Ohio)
I've never had bad service or odd bills, but i've seen places price things weird before to the point I question everything on a bill.

Without question, they have the best waffles, and overall, best bang for the buck.
Look at places like IHOP, Denny's and Eat'n Park, all those places sell waffles and the all sell them for over 4 bucks a shot (which in my opinion is outrageous for a single waffle.)
Everything about Waffle House is cheap, and i think one must remember this when going there. I like 'em for waffles...
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#6 Consumer Suggestion

My best memories are at Waffle House

AUTHOR: Cat - (U.S.A.)

Years ago we went looking for a resturant to take our young daughter out for a Chrstmas breakfast. Not even our local D.....y's were open. So we gave up and went to Waffle House. We had many wonderful happy Christmas with her in her feeted Christmas pj's with her knew dolls and enjoyed our 5 am Christamas breakfast.

So to all the waitress who are over worked and way way underpaid.

A HUGE HEART felt THANKS,

Cat
Hendersonville, Tn
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#7 Consumer Comment

You have got to be joking???

AUTHOR: Laura - (U.S.A.)

You are freaking out over $2.00??? Ok it was a simple mistake! It happens. Get over it, no need to write this filth regarding $2.00! I bet you leave the 25 cent tip. Typical of people like this. Freaking out over 2 dollars, Jeez I wish that was my hardship in life. IT'S 2 DOLLARS GET OVER IT AND QUIT BEING SUCH A CHEAPSKATE!! These people are why waitress' hate their job.
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#8 UPDATE EX-employee responds

Waffle House Response To Overpricing

AUTHOR: Laura - (U.S.A.)

I worked as a waitress, and also as an assistant manager of a Waffle House in NC. I can assure you that if you were not charged correctly, it was through error, not for any other motives. Although some waffle houses have gone to using computers, most still do it the old fashioned way. One of my responsibilities was to 'audit' tickets that were used, and I can't tell you the number of mistakes I'd find. They were usually addition errors and charging the wrong price for 'add ons'. These would include, cheese, pecans, and anything you had added to your hash browns. One thing you have to understand at Waffle House, is that the menus are set up so that if you were buying a 'dinner', or paying for each item individually, you're paying the same price. I'm talking about most of the franchises. There are also corporate restaurants who may have different menus, prices, etc. You, as the consumer, must be aware of what you're ordering, and what the additional charge is for that item. Waffle House is the first place I ever worked where the employees will go out of their way to make sure you are satisfied. Their business depends on their return customer, and they will do whatever is necessary to satisfy you. Ask to speak to a manager the next time you have any question about your bill and it will be added up by the manager, and any changes will be made and will be explained to you. I hope anyone who's had a bad experience will not hold it against the whole chain, because most are franchises and what one does doesn't mean the next one will follow the same route. I worked for the best franchise there is. The chain I worked for was owned by Gary Fly and he's one of the best.
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#9 Consumer Comment

cheese eggs

AUTHOR: Philip - (U.S.A.)

I find WH cheese eggs quite tasty. I would pay more for them. However, every time I visit a WH, I am confused by the chicken scratch on the bill. But I don't get angy at the cashier.

WH employees seem to be the most underpaid, hardest working folks in their industry. My kids love to watch them call out orders with their fancy codewords, sometimes three waitresses at a time, and see the cook handle five or six orders at once.

If they incorrectly add up a bill, please look around. They probably have two tables of late-night partiers, three tables of folks that are dreading going off to work, a booth with exhausted OTR drivers, and no employee has had a break in three hours. Leave them a good tip and thank the good Lord that it ain't you running that register.
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#10 UPDATE Employee

figure this one

AUTHOR: mike - ()

At the Waffle House where I work this is how your bill would have been totaled.

pecan waffle $2.60
pecan waffle $2.60
side of scrambled eggs with cheese $2.50
ice tea $1.00
ice tea $1.00
sub total $9.70
6.5% tax .63
total $10.33

This is the prices effective May 2002.
I think you were under charged, and if you really think you had "so little" food for what you were charged, then maybe Waffle House isnt for you.

either way I hope you did at least enjoy the quality of the food and had good service.
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#11 UPDATE EX-employee responds

At the Waffle House I was at......

AUTHOR: D.A. - ()

At the Waffle House I worked, it was said that the maneger watered the surup, vinila, cherry surup down. On top of making a very good and hard woking Cook take a pay cut to stay at that store.

I was a Cook and I know how hard it is to get to the leve of pay that he was at. I only made 6.59 an hour but I worked my butt off to get it. I was let go one day right befor I was to go to work on 3rd shift one night, whene I ask the D.M. why.

He just said that she tolled him that I didn't do my job, but when I whent to talk to her she would not even talk to me face to face, but had one of the other employees tell me that it was the D.M that had whated me gone.

All I ever asked of thim was that thay give me forty hours and that was it, but insted I was let go. It is funny the man that has my hours now, his girl friend and her are friend I think, all I know is that he and she act all buddy buddy and ever thing.

Now I will not eat at Waffle House Unit#638. I hope that the others that work there have better luck than I.
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#12 UPDATE Employee

confusion confusion

AUTHOR: Michael - ()

am a cook for the company. the only extra thing you should've been charged for was the cheese in the eggs, which should be 70 cents. but the .45 for pecans in the waffle when u clearly stated that you already had been charged for pecan waffles was wrong.

but no need to overreact. im sure they didnt mean to. just got to keep an eye on them, make sure they know what theyre doing.



by the way, i work nights at w.h. in snellville,ga off of 78 near the regal cinema (must turn in at the light). if u ever in that area at 3a.m. c*m on in for summ pecan waffles and cheese eggs and tea and we wont rip ya off. but hav a nice day 4 now.
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#13 UPDATE Employee

Correct Waffle House charging....

AUTHOR: marie - ()

It does look like you were charged wrong.... Most Waffle Houses these days just enter the itmes into the computer. However, you did not say if you had toast with your eggs, which is more expensive, and cheese in your eggs is a $.90 charge extra as well. So, if you had toast with your eggs, your first total, which says that Cheese Eggs Plate (eggs only) -that means no hashbrowns... was actually correct. On the second total, when she carged eggs on the side, she did not charge for the cheese that was in the eggs. I am an assistant manager at Waffle House in Kansas City and have worked at various stores for the last 10 years, adn you could have correctly asked for a manager if you did not feel the total was right. Most Waffle House Stores, including franchises, have managemnet there. And, I'd just like to add that our sales tax is 9% here. Thanks!
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#14 UPDATE Employee

the correct way to figure your ticket

AUTHOR: michelle - ()

in response to this customer this customer was charged wrong both ways the way she should have been charged was for her pecan waffle and then for her special of pecan waffle and eggs and her two teas but if the customer would have read below the specials she would have seen the add on price for extras in her food she should not have paid for her pecans in her waffle twice but she should have paid 70 cents for the cheese in her eggs its standard price of 35 cents per egg waffle house does not believe in trying to get over on its customers and as an associate of the company for over 10 years i have been taught that the customers are our first concern and that our menus always have every price addition on them for the extras that the customers want the managers are also trained to check behind the waitresses on thier pricing in cases that the waitresses have charged the customers wrong either it be too little or too much they get this pointed out to them and they are made to realize thier mistake waffle house the company makes a point to take care of the customers not just the employees in the event that you may have been in a franchise store then sometimes the owners make thier own rules so please make sure to understand that waffle house the company has its standards and its rules in regards to its customers and to another concern of mine waffle house is not fast food it is a full service restraunt we take care of our customers from start to finish we dont run them thru like a group of animals like other fast food restraunts
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#15 Consumer Comment

cheese eggs

AUTHOR: quentin - ()

the menu plainly says eggs cooked with cheese is extra you did not say you orderd xtra pecans if you had it would have been more people like you are always out theere wanting somthing for nothing if you are so hard up for a dollar stay home and cook for your family i sure they would love you more for that

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