- Report: #1139765
Report - Rebuttal - Arbitrate
Complaint Review: WageWorks
WageWorks I see the reason why our organization dropped this ripoff company called Wageworks San Mateo, California, Lexington, Kentucky
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I am very surprised on how Wageworks is handling my FSA claims. I complied with all of the correct documents and all was sent in a timely manner and today, I had a series of texts and e-mails that my claims were all denied. I checked and logged on to my acct. to check the reason why and it says that I wasn't enrolled in their program and contact my benefits administrator for more info. I immediatly called my benefits coordinator and says that I was enrolled and contacted them while I was on the other line to confirm that indeed I was enrolled. I explained that if i'm not enrolled in the program, why did i received an e-mail reminder that I need to file before the April 15th and why I can access the page where one can file a claim. It is very weird that I was told that on the phone. I understand WageWorks is outsourcing their customer service line in the Philippines because of cheaper labor. These people are polite and very good at sounding that they what they're talking about but it seems that someone is dictating them or reading their responses. The CS rep that we spoke to confirmed that my claimed will be reviewed again and mentioned that my claim was filed on the 17th of April. I told the rep that I have a proof that all of my claims were filed by the 15th since it was all automatically acknowledged the receipt of documents. I immediatly felt that they're starting to give me the run around. The rep guarantieed that he will review them himself once again and check my e-mail for any developments.
It is now early in the evening and I haven't heard anything form that rep that is supposed to review my claims. Now it gets really bad; I tried logging on to my acct. at Wageworks and my log on is no longer working! I tried to re-register as a new user but my information does not match any account in their data base. I was erased! I called their CS again and the super polite lady said that our company or organization is now being handled by another institution and I should contact them instead. I have to start full circle again and had explain to her what the situation is. She checked again and and told me that my I was a participant and can claim for any services from Jan. 1, 2013 to March 15, 2014. She gave me an example of one of my claims why it was denied; My $20 Rx claim from Nov. 18, 2013 was denied because it was not covered. I reminded her that she just mentioned my coverage dates afain but somehow, the Nov 18 was not covered. My claims are ranging from Jan. 7, 2013 through Nov. 18, 2013. She's just reading what it says but to her, it should be covered. I then realized that I'm getting the run around again. She just basically told me exactly what the CS rep told me earlier almost like reading a script.
I don't understand why all of my claims are denied if all documents required were all submitted in a timely manner. Do they just want to keep our FSA money? Are they retalliating because our company is no longer their client?
This report was posted on Ripoff Report on 04/17/2014 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/WageWorks/nationwide/WageWorks-I-see-the-reason-why-our-organization-dropped-this-ripoff-company-called-Wagewo-1139765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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