- Report: #1127859
Report - Rebuttal - Arbitrate
Complaint Review: Wageworks
Wageworks1100 Park Place 4th Floor San Mateo, California USA
Wageworks Company refuses to honor or even acknowledge my claim San Mateo California
*Author of original report: Issue resolved
*Author of original report: Thanks for the form letter
*UPDATE Employee: Response to Complaint
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On three separate occasions, I called Wageworks customer service to verify that my plan covered not only my expenses but my wife's expenses as well. Each time, I was told yes. Based on these multiple positive replies, I informed my wife that it would be a good idea to go ahead with her planned dental and vision expenses right away, rather than to wait for me to get another job. Among other expenses, ehe went ahead with a vision exam, bought new eyeglasses and scheduled a root canal. I submitted these expenses, and they were refused. Now here's where it gets interesting. I spoke to a customer service rep on the phone. She acknowledged that Wageworks was at fault, and after a brief conversation with her supervisor, got back on the phone and told me that the three reps who gave me incorrect information would be fired. She then gave me a mailing address for the Wageworks Executive Escalation Team and assured me that they would contact me within a day or two of receiving my letter. In good faith, I went ahead and mailed a summary of events and charges to the address provided. Ten days passed and no one responded, so I e-mailed the same information to firstname.lastname@example.org. Again, no one responded. Over the weekend, I posted information similar to what is contained in this note on yelp.com, and I was surprised to discover a few hours later that my review had been removed. A quick google search on WAGEWORKS EXECUTIVE ESCALATION TEAM will reveal a mind-boggling number of complaints about them; if you check them out on yelp.com, the only positive posts about this company come from their own employees. They respond to virtually complaint with the exact same form letter, which states, "Dear WageWorks Participant, Thank you for your communication concerning your account issues. Your feedback is very important, and on behalf of WageWorks, we sincerely apologize for your experience. We recognize your level of dissatisfaction and would value the opportunity to resolve your account concerns. Please contact us at email@example.com for additional assistance." At this moment, I'm not exactly sure whether to complain to my employer, take Wageworks to small claims court, investigate the risks and rewards of a class action suit (since they're obviously treating a lot of customers the same way) or simply wait patiently for a reply from them. By the way, I would absolutely love to have them resolve my case in a timely manner so I can come back here and say a few nice things about them.
This report was posted on Ripoff Report on 03/03/2014 10:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wageworks/San-Mateo-California-94403/Wageworks-Company-refuses-to-honor-or-even-acknowledge-my-claim-San-Mateo-California-1127859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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