- Report: #919053
Report - Rebuttal - Arbitrate
Complaint Review: Wal-Mart Automotive Service, Marshfield, Wisconsin
Wal-Mart Automotive Service, Marshfield, WisconsinInternet United States of America
Wal-Mart Automotive Service, Marshfield, Wisconsin Claims Management,william.connor@CMIW.COM Warning! Air tools used to torque aluminum rims, and Lug Bolts break, Tire comes off on I90! Internet
I have been told by several ASE mechanics that air tools should not be used for this purpose. I later learn, after the incident, that Chilton's Auto Manual states "105 ft. lbs." for a vehicle of my year and type. They listed "140ft.lbs." on the service order.
After my son checks the tires and tells me they are really tight, I think "tight is good." He did not tell me until tonight that he checked the tightness of all of them with a car lug wrench (just checking for tightness), but told me (just after bill connor (email@example.com) denied our claim a week ago) that he (my son) had bent a BUS lug wrench trying to loosen the front tire lug nuts!
Bill denied our claim because somehow it did not matter if Wal-Mart had overtightened and stretched the lug bolts initially. What mattered is that "Your son touched the bolts. That relieves our liability."
We could have died. The whole family has PTSD from this! Only 250 miles or less into the trip, the BACK tire came off. (Not the one my son had tried to loosen!) Damages were substantial.
Thank you for hearing me.
This report was posted on Ripoff Report on 07/28/2012 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart-Automotive-Service-Marshfield-Wisconsin/internet/Wal-Mart-Automotive-Service-Marshfield-Wisconsin-Claims-ManagementwilliamconnorCMIWC-919053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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