- Report: #404134
Report - Rebuttal - Arbitrate
Complaint Review: Wal Mart, GE, Green Dot
Wal Mart, GE, Green DotNationwide U.S.A.
Wal Mart, GE, Green Dot walmartmoneycard.com Monrovia, California Georgia
*UPDATE Employee: Omg those cards are crap!
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I was polite and tried to get a supervisor. I was on hold for over an hour. Finally, they said they would have someone call me back. In the meantime I had gone to Wal Mart where I purchased the card. They could not give me money back. (lets remember, I had my receipt and paid cash for the card). Over and hour and noone had called me back. I called customer service again. Again, could not get a supervisor. Wal Mart let me fax a copy of my drivers license and a copy of the cash card purchase and receipt from their store. I sent it all in.
I tried to use the card. Again, it would not work. Tried to look it up on the internet. It would not pull up. I called custermer service again, again, I asked for a supervisor. I could not get anyone, again, I asked for them to call me back. I waited another hour and half, and received no call back.
I called custermer service again, and they had not received the fax. I gave them the confirmation number of the fax that I sent as well as the time sent, the fax number and offered to send them a copy of the fax receipt that said it was received. They put me on hold for a supervisor. This time I held for over an hour. They came back on and said they would have a supervisor call me. I waited another two hours. I received no call. I called again, asked for a supervisor and have heard nothing back.
I have explained the problem everytime I call. They say the name does not match. This is a cash card! There is no name. What good is sending my drivers license going to do if it does not have the name they have on file? I have not registered the card and they will not tell me the name on it.
I did finally here I would get a check back, if I talked with a supervisor and faxed them information again. This would transpire in seven days, which is after Christmas. I am out $300.
Green dot is a rip off
This report was posted on Ripoff Report on 12/22/2008 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart-GE-Green-Dot/nationwide/Wal-Mart-GE-Green-Dot-walmartmoneycardcom-Monrovia-California-Georgia-404134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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