• Report: #664179

Complaint Review: Wal-Mart Stores-Castle Rock, CO

  • Submitted: Sat, November 20, 2010
  • Updated: Sun, November 21, 2010

  • Reported By: Burt — woodland park Colorado U.S.A.
Wal-Mart Stores-Castle Rock, CO
pob 1288, Bentonville, Arkansas United States of America

Wal-Mart Stores-Castle Rock, CO Claims Management, Inc. Oil Change Fraud Bentonville, Arkansas

*Consumer Suggestion: Seriously?

*Consumer Comment: I've owned a Porsche and I know..

*Consumer Comment: Beyond Me

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TOP OFF THIS ONE: Oil & Lube mechanic in Castle Rock, Colorado forgets to drain old engine oil and add 9 quarts of new oil which results in engine fire to a '04 Porsche.

Store management accepts liability and refers case to front company ("Claims Management, Inc."- owned by Wal-Mart Stores) to deny liability!

Do yourself a favor and review the huge number of complaints against "CMI" on-line before you buy anything at Wal-Mart over five bucks in value.  See how this company treats even their own employees.  See the large number of lawsuits and the litigious nature of this front company.

These are very sick people in Bentonville, Arkansas that Michael Duke, the CEO of Wal-Mart Stores hires to screw claimants. Laus Deo 


This report was posted on Ripoff Report on 11/20/2010 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart-Stores-Castle-Rock-CO/Bentonville-Arkansas-72712/Wal-Mart-Stores-Castle-Rock-CO-Claims-Management-Inc-Oil-Change-Fraud-Bentonville-Arka-664179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Seriously?

AUTHOR: Josh - (U.S.A.)

You brought a Porsche to a Wal-mart tire and lube?  Seriously?  And you didn't even check the dipstick before driving it?  I mean, it's pretty much par for the course for them to routinely cause body damage, forget to reinstall the drain plug, strip the threads on the oil pan, forget to change the filter, screw up the filter installation, and forget to drain or refill the oil.  Even if they do everything correctly, they use the cheapest, lowest quality oil and filter they can possibly get their hands on. 

If you expect them to actually pay claims, you need to check your math.  If, on average, they blow up the engine in one car out of a thousand (it probably occurs much more often), that's about $5000 spread over 1000 cars.  That's $5 per customer.  The oil change costs $20, and the margin is close to zero -- they do oil changes to attract people to the store, not to make money.  Obviously, the only way the math works out is if they avoid paying damages most of the time.

I would never bring anything less than 10 years old to a wal-mart tire and lube (or jiffy lube, or any other quick lube place).  Either do it yourself or bring it to an actual, reputable mechanic.  As far as the cost of doing maintenance on a Porsche: you should have thought of that before you bought it.  Used luxury cars are cheap for a reason.

I would say your only option is to sue them in small claims court.  That probably won't get you enough to replace the engine, but it's probably the only way to get any money from them.  If you do that, be prepared to provide solid evidence that the oil was overfilled and that the engine fire was caused by the overfill.

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#2 Consumer Comment

I've owned a Porsche and I know..

AUTHOR: Ronny g - (USA)

....it cost you 100 bucks to even get "Deter" or "Rolf" to talk to you. So..my options were..pay Deter and Rolf 100 bucks before anything was even done...go to a place like Walmart or Quicky lube..or do it myself.

I went with doing it myself. I figured the Porsche deserved it. And I was not about to let the Porsche dealer rip me off.

I would not bring a Hyundai to Walmart, much less a Porsche...WHAT were you thinking?
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#3 Consumer Comment

Beyond Me

AUTHOR: Cory - (U.S.A.)

Granted it's a 7 year old vehicle, but WHY anyone would take an '04 porsche to wal-mart is beyond me. WHAT WERE YOU THINKING? What was it? The $19.95 special that drew you in? I've owned many older, ex-expensive vehicles and found plenty of independant garages with excellent techs who KNOW what they are doing and are much cheaper then the dealers. Many are former dealer techs that opened up their own shops.

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