• Report: #476652

Complaint Review: Wal-Mart Stores, Inc.

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  • Submitted: Wed, August 05, 2009
  • Updated: Wed, August 05, 2009

  • Reported By:Green Bay Wisconsin
Wal-Mart Stores, Inc.
702 SW 8th Street Bentonville, Arkansas U.S.A.

Wal-Mart Stores, Inc. CUSTOMER SERVICE UNEXPECTED TREATMENT, UNFAIR TO THE REST OF THE RETAILERS Bentonville Arkansas

*Author of original report: Extensive research ?

*Consumer Comment: Confused

*Consumer Comment: So?

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On 06/05/2009 I bought a computer at Walmart, In Sileston Mo. It was the best one they carried in their stores, In the first month I had it. I had problems with it. I had the manufacture"s customer service on the phone three times. The third time they could not access my computer on line. But the biggest problem I had was, You could not understand the person on the other end of the phone. Its bad enough having computer problems. and then go throw this ! the next time I was in Walmart in July, I ask some ne in the computer department what I'd have to do to bring it back, I was told computers only have a 15 day return policy, So I went to Walmarts website and wrote customer service about it, Within a few hours I got a response back, Saying they would look into it, with a (Ref #000000023531704) I could not believe my hears the next morning, The manager from the Green Bay Wi. store was on the phone. He told me To bring back that computer b they just wanted to make me happy.(Do you believe that now day"s most stores say there is are policy Live with it ) I dive tractor trailer so I couldn't"t get back for a week. So I checked around at Best buy and other stores I saw the adds that Best Buy was running so I went in and asked questions, told them thee problems I had. Their response eas that would of never happened here, Because they have the Geak Squad After checking into it. The geak Squad is an extra service.. I thought to my self Ya there right, that would of never happened here! because iI would of been stuck with a computer I was not happy with, and a bill on top of it . So when I got back to return my computer to Walmart. I went rite on line and ordered a computer from Walmat again. All I can say, Is Target,Best Buy,K Mart, ,Sears, Take a lesson from Walmart, And maybe some day you to will be as big as they are.. What I've learned 20 years ago I had to shop at Walmart, Now! I"m proud to shop at Walmart, I just wish 20 years ago, I wouldn't of made some poor decisions. Or today I'd probably be driving a white and blue truck that said Walmart on the side of it.. And special Thanks to the manager of the Green Bay store!

C Rathke
Green Bay, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 08/05/2009 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart-Stores-Inc/Bentonville-Arkansas-72716/Wal-Mart-Stores-Inc-CUSTOMER-SERVICE-UNEXPECTED-TREATMENT-UNFAIR-TO-THE-REST-OF-THE-RE-476652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Author of original report

Extensive research ?

AUTHOR: Kwtrucks - ()

They do extensive research for proper forms ? You go on line to yhe county the case is in and look up the forms they provide for free and print them out. All you need is a general motion , affidavit and proof of service. Its all very basic to fill out the forms and plenty of free samples online..or just go to the clerks office and they will give you the forms you need...It takes very little effort to get and fill these out. Its about 1 hr of work !

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#2 Consumer Comment

Confused

AUTHOR: Ashley - (U.S.A.)

Exactly where is the rip off in your report?

Was this against wal mart? or best buy?

You realize the manufacturer would have fixed your machine no problem right?

Now the rest of us realize walmart sells nothing but crap computers to begin with and we buy good quality computers from actual electronics retailers.

No, these other retailers will never be as big as walmart. Why? Because they are not willing to stoop to the predatory business practices that walmart is.
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#3 Consumer Comment

So?

AUTHOR: Robert - (U.S.A.)

As near as I can tell you are saying that Wal-Mart took back your computer because it had problems. So how is that unfair to other retailers? How in the world is this a RipOff?
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