• Report: #628208

Complaint Review: Wal Mart Tire & Lube Express

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  • Submitted: Sun, August 01, 2010
  • Updated: Sat, July 16, 2011

  • Reported By: Michaela89 — FAYETTEVILLE North Carolina United States of America
Wal Mart Tire & Lube Express
7701 Raeford Rd Fayetteville, North Carolina United States of America

Wal Mart Tire & Lube Express Wal-Mart Tire & Lube Store # 3595 Messed Up Car Doing Oil Change Fayetteville, North Carolina

*Consumer Comment: TLE IS NOT SEPARATE

*Consumer Comment: Chefkeith - Biddeford (U.S.A.)

*Consumer Comment: There is a checklist...

*General Comment: It's Lawyer time

*General Comment: suggestion

*Author of original report: Still no resolve

*General Comment: Master Mechanic Jim here

*Consumer Suggestion: Get a 2nd opinion from your own mechanic!

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My son took my car to Wal-Mart on 7/20/10 at 6:15pm to get an oil change, he left at 8:03pm on his way home less than 10 miles the car stopped in the middle of the road. A police officer helped him push it to a parking lot. I immediately had to rent a car. When my car was being towed the driver noticed there was oil spilled all underneath my car. I went to Wal-Mart and spoke to the manager who had me fill out a claims form. On July 27th Joe Baker from the Claims Department called, he said they would pay for my rental, rent me a car and pay for the damages. I received a call on 7/30/10 telling me he had some bad news the gasket on my car blew and they are not responsible. There was no oil in my car. Wal-Mart caused the damages and now are refusing to do anything. My car is paid for and I don't have the money to pay for the repairs or get another vehicle because they messed up I shouldn't have to foot the bill. There are a ton of complaints for the same thing happening to other people and Wal-Mart denying each claim. I desperately need help. 


This report was posted on Ripoff Report on 08/01/2010 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart-Tire-Lube-Express/Fayetteville-North-Carolina-28304/Wal-Mart-Tire-Lube-Express-Wal-Mart-Tire-Lube-Store-3595-Messed-Up-Car-Doing-Oil-Cha-628208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

TLE IS NOT SEPARATE

AUTHOR: Ryder - (United States of America)

Quit thinking it is, it is not. It is an actual department of every wal-mart it is in, and is insured through the same insurance company the rest of the store is, CMI.
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#2 Consumer Comment

Chefkeith - Biddeford (U.S.A.)

AUTHOR: Jim - (U.S.A.)

You should know, if the engine is seized it CANNOT be "Checked" as it cannot run to be checked. (it won't turn over,so there's no way to check oil pressure.)

You either don't know what you're doing or are attempting a scam.

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#3 Consumer Comment

There is a checklist...

AUTHOR: Chefkeith - (U.S.A.)

There is a process done on every oil change done at Wal Mart. After new oil and new filter are installed, the vehicle is started and verified that engine pressure is up to correct level, drain plug is tight and not leaking, oil filter is tight and not leaking. No vehicle leaves the oil change bay if there is a problem. And yes, every vehicle is checked. If there was a problem it would have been noticed immediately, the vehicle would have been shut down and the problem addressed. If the leak did not start in the bay, it would have been noticed by the technician as the car was being parked. He also would have noticed the oil pressure light being on.

  I know all this due to the fact I previously was a Service Manager for Wal Mart. I did this for over 3 years. And any claim put in on a vehicle at my location (there were only 2) were covered. And you sure in hell cannot file a police report on a technician. That is ridiculous! Besides, there is more than 1 technician servicing the vehicle, and it is quality checked by the Service Manager.

  I agree, your vehicle needs to be looked at by an independent source to note where the leak came from. Get it in writing. Have the garage call Wal-Mart's claim dept. They will do this. I honestly believe this will help you. I wish there was a way to contact you. I would be more than glad to help. Best of luck!

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#4 General Comment

It's Lawyer time

AUTHOR: Jim - (U.S.A.)

Since Wally-World denies doing anything wrong, and since we know from your report  they did.

Time to sue,

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#5 General Comment

suggestion

AUTHOR: Bill d - (U.S.A.)

if there was a major leak on this car(a gasket) causing all the oil to come out in less than 10 miles surely the guy working on this car would have documented this on the work order to cover his ass in case of anything funny happening(such as this case)--also when draining the oil i am sure there would have been nothing in there which should also be noted----it is easier said than done but try to get copies of the work order and see if anything was noted----ask to see the video--as jim was saying they may have double gasket the oil filter(this happens)--however--usually you see this right away and would have noticed a big puddle on the floor----also were you able to distinguish exactly where the oil leaked from??--the tow driver saw the bottom full of oil--from the filter or a loose drain plug??on a final note--with all due respect--but do you go to home depot for food??--do you go to mcdonalds to watch a movie??--so why take your car to walmart who sells groceries??--will target start offering auto service now??---it is also sad that wal mart who keeps reporting quartely profits(even in these times) can't fix the mistake of there employees--shit happens--we all fuck up some way somehow---why is it when i get hurt i somehow keep bumping the same spot i am injured in???-but that is a different story---in any case--i hope this all works for you in the long run
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#6 Author of original report

Still no resolve

AUTHOR: Michaela89 - (United States of America)

I am the one with the initial complaint. I have talked with the mechanic, I went there and he took me out and showed me that there is no oil in my car, he said he told the claims person that on the phone and that the engine locked it won't do anything. I have been calling the claims dept. and asked not to speak with Joel Baker anymore but rather his boss. I spoke with Bryan Hill who told me they were going to review the video to see if oil was put in my car. I got a call from Joel Baker yesterday telling me my claim was denied again because the video showed them putting oil in my car and checking the dipstick twice. When I asked to speak with Bryan Hill I was informed he wasn't available. He isn't returning my calls. I have found that several people in my area are having the same exact problems. I will do what you have suggested I do because I am going to fight this, I have been renting cars just to get around since July 20th spending money I don't have, now I have to go try to buy a car. I really just want Walmart Tire & Lube to do what's right. People are always trying to get over and I'm not that person. Thank you for responding to my posts, I really appreciate it.

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#7 General Comment

Master Mechanic Jim here

AUTHOR: Jim - (U.S.A.)

Sorry Steve from Bradenton, this time you're wrong. (Don't fret you usually are right)


When the oil filter is unscrewed there's a rubber Square cut "O" Ring that's supposed to come off and be discarded with the old filter.


Sometimes it sticks to the engine and is very hard to see, if that is NOT dug out and discarded the normal oil pressure is high enough to "Blow" this "Seal".


If the car "Stopped in the middle of the road" most likely the main and connecting rod bearings are fused to the crankshaft.


This does NOT mean the engine needs replacement, a perfectly good and permanent repair is to remove the engine and replace the crankshaft and bearings with a reground crankshaft and new undersized bearings to match.


This does NOT diminish the car's value, affect resale value, or cause early failure, many Brand new engines come from the factory with undersized crank and bearing sets, (No there's no way to know without pulling out the engine and dis-assembling it)


This is entirely the mechanic's fault (The one who changed the oil), if they don't repair your engine sue them.


NOTE, since they've had a chance to "Look at it" (Meaning hide the evidence) ask them "Exactly which Gasket Blew" if they say "The oil filter"(But since we don't warranty the filter gee tough) You got them.


NOTE this "Double gasket" problem is known to ANY good mechanic. so be sure to ask the mechanic "How long have you been a mechanic?" if he's a "newbie" (Under two years) it's an easy mistake to make.


If you can, a portable, slip in your pocket type, recorder will be very useful when you talk to them.


BE POLITE , you'll get alot farther than screaming "GET MY LAWYER, SUE YOU BASTARDS, I WANT A NEW CAR"

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#8 Consumer Suggestion

Get a 2nd opinion from your own mechanic!

AUTHOR: Steve - (U.S.A.)

TLE is actually a separate division from the Wal-Mart retail store, and they are self insured. That TLE "adjuster" will ALWAYS deny the claim the first time. It is standard procedure.

Get your own mechanic to look at the car. Do this right away. Or, contact your insurance company to act on your behalf, as some agents will send an ajuster out at your request.

FYI...There is no "gasket" that could fail that could cause total loss of all oil that quickly, other than the one on the oil drain plug or the oil filter, both of which are removed during an oil change.

Here is a trick that will get the ball rolling.

File a police report. Get the name of the individual who actually performed your oil change and file a small claims suit against him/her. You have every right to do this.

Then, wait for that person to "roll" on Wal-Mart/TLE on past problems like the one you encountered, and how claims are handled by TLE adjusters.

Wal-Mart TLE will NEVER pay a claim unless a court case is filed, or some government agency puts pressure on them.

Here's another idea. Contact your local news station!

 

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