Jan. 19, 2013
Bill Simon, CEO
Wal-Mart Home Office
702 SW 8th Street
Bentonville, AR 72716-8611
RE: Poor Pharmacy Service at Acworth, Ga. Store
Dear CEO Simon:
I have 6 scripts with your Wal Mart at 3826 Cobb Parkway North, Acworth, Ga 30101.
On Friday Jan 18th I phoned the pharmacy at this store to arrange for refills on 3 of them.
I was a bit surprised to be told that they had 2 already made up for me (Furosemide and Warfrin), I guess they have some sort of automatic refill program, but anyway 2 of the needed items were there waiting for me. I provided the information on the Lisinopril which was the 3rd item I wanted to be refilled.
I told the clerk that I would be in the following day, which is today Saturday Jan. 19th. I made the 9 mile trip and got to the store and I was told that there was only one script on hand for me (the Lisinopril).
Neither the clerk or the on duty pharmacist could explain why some 20 hours before I had been told that they already had 2 of the needed items there waiting for me. This was a total waste of 40 minutes of my time and an expenditure of $3.50 worth of gas to make the trip for no purpose.
I told the pharmacy staff to keep the Lisinopril as I was not buying anything from them and I would be using Target in the future. On my way out I stopped at Customer Service and got a manager to come out and I told him that my dealings with Wal Mart were now at an end and gave him the above details.
I was told that the Pharmacy is a separate operation and that he had no control over what they did.
I did not make any purchase at all from your store, normally I would have picked up the scripts and done a weeks shopping while I was there. Today I simply left and shortly I will be arranging for the Target pharmacy to obtain the six scripts and in the future I will deal with them, they are also half the distance from where I live.