• Report: #357606

Complaint Review: Wal-Mart

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  • Submitted: Wed, July 30, 2008
  • Updated: Mon, September 15, 2008

  • Reported By:Alpharetta Georgia
Wal-Mart
Mansell Road Roswell, Georgia U.S.A.

Wal-Mart sealed computer box is empty Roswell Georgia

*Consumer Comment: WALMART WINS AGAIN

*UPDATE Employee: try bothering the people who delivered it

*Consumer Comment: Peter - Another irrelevant post.

*UPDATE EX-employee responds: There is so much Theft.

*Consumer Comment: walmart is an electronics return nightmare

*UPDATE Employee: I've seen this before.....

*Author of original report: Update to Walmart sale of empty Dell Computer Box

*Consumer Comment: Sort of reminds me of a local scam........

*Consumer Comment: It IS a likely Situation because it happened to me at RADIO SHACK.

*Consumer Comment: Unlikely situation

*Consumer Comment: Unlikely situation

*Consumer Comment: Unlikely situation

*Consumer Comment: Unlikely situation

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Purchased a Dell laptop computer. The box was sealed, and the sales associate had to remove it from a locked cabinet. When I opened it, instead of a computer, it contained a bunch of photocopy paper (to simulate the same weight). The power adapter was also missing (although the manuals were there). Since it was in the original sealed package, I didn't think it was necessary to inspect it. Upon discovery, I immediately returned to the store. The manager was out, and the asst. manager (after reviewing their security tapes and finding nothing) didn't want to do anything. I'm waiting for the manager to review the matter. If it's not to my satisfaction, I will involve the police and may pursue a civil action against Wal-Mart for fraud and misrepresentation.

Chuck
Alpharetta, Georgia
U.S.A.

This report was posted on Ripoff Report on 07/30/2008 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart/Roswell-Georgia/Wal-Mart-sealed-computer-box-is-empty-Roswell-Georgia-357606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

WALMART WINS AGAIN

AUTHOR: Lynn - (U.S.A.)

It happened to me at Walmart. Purchased a $500.00 T.V. .. When I got home I had a T.V. ...... But it was very well used. Walmart resolved the issue without a problem. They usually will if you present the problem properly to them.
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#2 UPDATE Employee

try bothering the people who delivered it

AUTHOR: Xx_kellybean - (U.S.A.)

usually, if our boxes are empty, our boxes are empty because we have the one that was supposed to be in it on display.

this happening is usually a result of the delivery person conning us.
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#3 Consumer Comment

Peter - Another irrelevant post.

AUTHOR: Andromeda - (U.S.A.)

Peter
Pony, Alabama
U.S.A.
Unlikely situation

'If the box were truly 'factory sealed' then it seems like your complaint should be directed to the manufacturer, not the retail store.'

Wrong! He didn't buy the computer from the manufacturer.

'At any rate, I find your story highly unlikely. It takes a lot of 'photo copy paper' to simulate the weight of a laptop,'

Not relevant to authors current problem. Space filler.

'plus one would assume the paper would shift around inside the box, much unlike a properly packaged computer.'

Not relevant to authors current problem. Space filler.

'This is a good example of why it is always important to inspect your merchandise at the time of purchase, BEFORE leaving the store.'

Not relevant to authors current problem. Space filler.
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#4 UPDATE EX-employee responds

There is so much Theft.

AUTHOR: Peppermint - (U.S.A.)

I dont blame the assistant mgr. for his/her response. Did he/she tell you that he/she would bring it up to the mgr., or did you tell them you would be back to see store mgr.? Walmart has too much at steak to ripp you off. Hope everything works out for you, I'm sure it will.
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#5 Consumer Comment

walmart is an electronics return nightmare

AUTHOR: Optimus Prime - (U.S.A.)

knowing walmarts policy's
i think it is very likey !!!!!
all an employee from china needs is a scale and time to stack paper till it is the same as the computer

its walmarts job to give nothing but static
so they dont lose money to return the item to china
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#6 UPDATE Employee

I've seen this before.....

AUTHOR: Lori - (U.S.A.)

There is a lot of dishonesty that goes on everywhere. Yep, even at Wal-Mart. I have seen it before that associates and customers will remove the product from a box and replace it with something weight comparable. Something as large and heavy as a computer would almost have to be done from a Wal-Mart associate or, if the box had truly never been opened, someone from the manufacturer. Normally electronic manufacturers weigh their product before it is shipped to insure against any pilfering.

I'm just really glad that Wal-Mart made it right with the customer.
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#7 Author of original report

Update to Walmart sale of empty Dell Computer Box

AUTHOR: Chuck - (U.S.A.)

After conducting an "investigation" the store made things right. Actually, once they decided they were willing to provide the computer, they were out of stock on the model we should have had and gave us an upgraded model. My faith in Walmart is restored.
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#8 Consumer Comment

Sort of reminds me of a local scam........

AUTHOR: Adolph - (U.S.A.)

..........this reminds me of a local scam occurring several times last year featured in the local news. Some enterprising individual(s) were obtaining discarded flat screen TV cartons and putting oven doors in them. When the sale took place on some parking lot, the seller refused to let the buyer open the box for inspection explaining: Look-the carton is completely factory sealed'. I can't open it as then it might appear used or suspicious to a prospective buyer. The carton with the Faux TV was carefully resealed and really did look virgin.
.
Frankly, I thought the whole thing was sort of humorous. I wondered if the oven doors were stolen.
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#9 Consumer Comment

It IS a likely Situation because it happened to me at RADIO SHACK.

AUTHOR: Helene - (U.S.A.)

I was ripped off for $900 at the Radio Shack at Highland Mall in Austin,Texas by some gangsta rap music listening THUGGS or gangsta-crook wannabes.

Instead of selling me an empty box, they sold me a computer that had apparently belonged to a friend or a relative which had been FRIED apparently be efforts to removed something from the hard drive like maybe porn or drug operations information... who knows, who cares? They sold it as NEW which is FRAUD.

ALL I KNOW IS THAT THEY PRINTED OUT THE RECEIPT ON PAPER WHICH FADED AS SON AS IT WAS EXPOSED TO SUNLIGHT AND DID NOT MAKE ANOTHER COPY OF IT WHICH MEANS THEY PROBABLY KEPT MY MONEY AND RADIO SHACK NEVER SAW IT --WHICH SERVES THEM RIGHT FOR HIRING GANGSTA THUG WANNABES.

It was supposed to have been a Hewlett Packard state of the art laptop -- my dream computer -- but there were additional parts in there that weren't supposed to come with it according to the help desk people from Hewlett Packard who told me the warranty on that laptop had expired three years earlier and the power conversion cord I got with it did NOT belong to it and then they told me what happened to it.

A computer store in Austin, Texas where I was living at the time told me I would need an entire new motherboard and a new hard drive for the total cost of around $1,500 and there was no guarantee that it would stay repaired and something else wouldnt blow out or fry.

I tried to take it back to RADIO SHACK in HIGHLAND MALL but they refused to talk to me and threatened me with security: PROVE YOU BOUGHT IT HERE, BITCH! GET YOUR ASS OUT OF HERE AND DON'T COME BACK!

Such endearing customer service from some filth mouth acne covered punk in baggy clown pants whose butt was probably covered with acne as well so he had to let his boxers hang out the back... Young enough to have been my son IF I had wanted to POLLUTE the GENE POOL.

VILE PLACE.

Couldn't complain to the manager because he was cranking up the stereo and adding sub bass woofers to some rap about hos and pimps and gats....LOUD. He was laughing at the entire performance.

When I wrote to Radio Shack in Fort Worth, Texas, I was told that they were not responsible for what their managers did.

RADIO SHACK CAN GO TO HELL FOR THE WAY I WAS RIPPED OFF FOR A LAPTOP COMPUTER ---A SORRY, SORRY STORE.

THE WAY IT ALSO LOOKED TO ME AND THE GUY I CALLED AT HEWLETT PACKARD COMPUTER HELP DESK IS THAT THE COMPUTER WAS MESSED UP BY SOMEONE WHO PROBABLY FRIED IT TRYING TO REMOVE PORN OR SOMETHING INCRIMINATING FROM THE HARD DRIVE AND THEN THEY PACKAGED IT ALL UP AND SOLD IT AS NEW TO AN UNSUSPECTING CONSUMER ---ME

Computer rip offs happen more often that we would like them to happen.

I later learned that the H-P computer the salesman showed me in the store that worked so well and the one that he claimed that he put it in the box for me was NOT EVEN THE SAME ONE THEY SOLD ME.

NEVER BUY A COMPUTER FROM PEOPLE IN CLOWN PANTS WHO LISTEN TO GANGSTA RAP AND YUPPIES!

The ONLY two computer stores I will trust in Austin are Star PC Computers on Burnet Road next to the SPY STORE and Discount Computers on Anderson Lane. You get honest merchandise for honest ,good prices in there.

When they didn't have the Acers at Wal-mart and wanted to sell me a Hewlett Packard one grade up from the burned offering RADIO SHACK RIPPED ME OFF FOR,
I didn't fall for the bait and switch, I LEFT.

A local electronics store whose bread and butter depends on making honest and fair deals will stand by you a lot better that minimum wage flunkies....
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#10 Consumer Comment

Unlikely situation

AUTHOR: Peter - (U.S.A.)

If the box were truly "factory sealed" then it seems like your complaint should be directed to the manufacturer, not the retail store.

At any rate, I find your story highly unlikely. It takes a lot of "photo copy paper" to simulate the weight of a laptop, plus one would assume the paper would shift around inside the box, much unlike a properly packaged computer. This is a good example of why it is always important to inspect your merchandise at the time of purchase, BEFORE leaving the store.
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#11 Consumer Comment

Unlikely situation

AUTHOR: Peter - (U.S.A.)

If the box were truly "factory sealed" then it seems like your complaint should be directed to the manufacturer, not the retail store.

At any rate, I find your story highly unlikely. It takes a lot of "photo copy paper" to simulate the weight of a laptop, plus one would assume the paper would shift around inside the box, much unlike a properly packaged computer. This is a good example of why it is always important to inspect your merchandise at the time of purchase, BEFORE leaving the store.
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#12 Consumer Comment

Unlikely situation

AUTHOR: Peter - (U.S.A.)

If the box were truly "factory sealed" then it seems like your complaint should be directed to the manufacturer, not the retail store.

At any rate, I find your story highly unlikely. It takes a lot of "photo copy paper" to simulate the weight of a laptop, plus one would assume the paper would shift around inside the box, much unlike a properly packaged computer. This is a good example of why it is always important to inspect your merchandise at the time of purchase, BEFORE leaving the store.
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#13 Consumer Comment

Unlikely situation

AUTHOR: Peter - (U.S.A.)

If the box were truly "factory sealed" then it seems like your complaint should be directed to the manufacturer, not the retail store.

At any rate, I find your story highly unlikely. It takes a lot of "photo copy paper" to simulate the weight of a laptop, plus one would assume the paper would shift around inside the box, much unlike a properly packaged computer. This is a good example of why it is always important to inspect your merchandise at the time of purchase, BEFORE leaving the store.
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