- Report: #418314
Report - Rebuttal - Arbitrate
Complaint Review: Wal-Mart's - Douglas Goodyear
Wal-Mart's - Douglas Goodyearwww.walmart.com Nationwide U.S.A.
Wal-Mart's - Douglas Goodyear Xtra-Trac Tires Douglas (Goodyear) Xtra-Trac Tires Are Poorest Quality Economy Tires Nationwide
*UPDATE Employee ..inside information: Tire Issue
*Consumer Comment: duglas tires
*Consumer Suggestion: There cheap
*Consumer Comment: Douglas trac II
*Consumer Suggestion: The problem is Wal-Mart...NOT GOODYEAR
*UPDATE EX-employee responds: Wal Mart does have some technicians....
*Consumer Suggestion: STOP buying "cheap" tires!! And...There are NO "service technicians" at Wal-Mart!!
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On January 26, 2007 I purchased 4 Douglas Xtra-Trac P185/65R14 tires. I had them installed; I also purchased the road hazard and lifetime balance and rotation. The tire wore evenly and still has plenty of tread on them.
However in Feb/March of 2008 the car developed a violent shake. We pulled the car over and found a large bulge in the tire. We took the car to Wal-mart and they replaced the tire giving us a $13.00 pro-rated credit for the unused portion of the 45000 mile tire. On September 2008, The car again developed a similar violent shake again, however we could not find the cause, nor could the Wal-mart service technician (who did not drive the car; he just visually inspected the tires. The car set for two months because I believed the suspension needed replaced. In December the car still had a shake and I parked it again, waiting for money to fix the suspension. In January 2009 I took the car into a tire shop (Other than Wal-Mart) they informed me all the tires steel belts were separated. I am amazed at the poor quality of these tires. I was told by Wal-mart that they were 45000 miles, but barely got 30,000 miles on the when they started separating.
I also am concerned that I purchased 4 new Douglas tires for my Girlfriends' 2001 Saturn. I am very concerned that I had received such poor quality tires on my car, that I will replace hers also when I replace mine.
So I have had now to replaced 4 of 5 tires purchased that separated before 30,000 miles on one car. And replace 4 six moth old tires on another car for safety concerns.
I will also not be using Good Year or Wal-mart for any tire purchase in the future.
Ocean Springs, Mississippi
This report was posted on Ripoff Report on 01/30/2009 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Marts-Douglas-Goodyear/nationwide/Wal-Marts-Douglas-Goodyear-Xtra-Trac-Tires-Douglas-Goodyear-Xtra-Trac-Tires-Are-Poore-418314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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