- Report: #208375
Complaint Review: Wal-mart Supercenter
| Wal-mart Supercenter 2785 Milwaukee Rd
Beloit, Wisconsin U.S.A. |
|
Wal-martWal-mart Supercenter Walmart calls the blue stuff on my oil plug a SPECIAL anti- tamper whatever. ripoff Beloit Wisconsin
*UPDATE Employee: what are you talking about
*UPDATE Employee: Automotive Department Manager
*UPDATE EX-employee responds: David
*UPDATE EX-employee responds: Former Tire and Lube Express Manager
*UPDATE EX-employee responds: Former Tire and Lube Express Manager
*UPDATE EX-employee responds: Former Tire and Lube Express Manager
*UPDATE EX-employee responds: Former Tire and Lube Express Manager
*Consumer Comment: My Experience
*Consumer Comment: I had a shop with a pit
*Consumer Suggestion: David, oil drain plugs are NOT a "wear" item.
*UPDATE Employee: LOL.... LOL.... LOL.... LOL!!!!!!!!!!!!!
*Consumer Comment: I'm still laughing
*UPDATE Employee: Typical customer loyalty issue.
*Consumer Comment: You do need that black "teflon" washer for a Toyota oil plug
*UPDATE Employee: Blue stuff is not a sealer
*UPDATE Employee: oil plugs....and the metal teflon gasket needed for toyotas.
*Consumer Comment: She did say it was the plug
*Consumer Comment: I'm sorry...
*Consumer Comment: To Jennifer.
*Consumer Comment: Actually I think it could go either way..
*Consumer Suggestion: Actually, Robert . .
*Consumer Comment: I have to go with Wally World on this
*Consumer Suggestion: Regarding particles in the engine...NOT..
*UPDATE Employee: Blue "sealer"
*Consumer Suggestion: Have another shop look at it.
*Consumer Suggestion: Get it checked.
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Bull crap, they stripped the oil plug and didnt want to fix it, so they used a sealer to stop the oil leak.
They make billions of dollars, why cant they spend a few dollars to fix their mistakes?
If this is how they do business, I hope they get sued out of existance!
Sue
Beloit, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 08/28/2006 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-mart-Supercenter/Beloit-Wisconsin-53511/Wal-martWal-mart-Supercenter-Walmart-calls-the-blue-stuff-on-my-oil-plug-a-SPECIAL-anti-t-208375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
what are you talking about
AUTHOR: Shawn - (U.S.A.)
SUBMITTED: Tuesday, January 15, 2008
#2 UPDATE Employee
Automotive Department Manager
AUTHOR: Bob Kirkpatrick - (U.S.A.)
SUBMITTED: Wednesday, December 19, 2007
It is not only limited to oil changes. Toyota for example uses a red dye in their anti-freeze. This way if there is a problem they can determine if an additive or unauthorized anti-freeze was used.
Check out the underside of a brand new vehicle. You will see different colors of the same paint used to mark drain pans, transmission pans, and differentials.
Being uninformed and listening to shade tree mechanics can and does cause misunderstandings.
#3 UPDATE EX-employee responds
David
AUTHOR: Genell - (U.S.A.)
SUBMITTED: Saturday, December 15, 2007
#4 UPDATE EX-employee responds
Former Tire and Lube Express Manager
AUTHOR: Nstevens - (U.S.A.)
SUBMITTED: Wednesday, December 12, 2007
#5 UPDATE EX-employee responds
Former Tire and Lube Express Manager
AUTHOR: Nstevens - (U.S.A.)
SUBMITTED: Wednesday, December 12, 2007
#6 UPDATE EX-employee responds
Former Tire and Lube Express Manager
AUTHOR: Nstevens - (U.S.A.)
SUBMITTED: Wednesday, December 12, 2007
#7 UPDATE EX-employee responds
Former Tire and Lube Express Manager
AUTHOR: Nstevens - (U.S.A.)
SUBMITTED: Wednesday, December 12, 2007
One afternoon I had three customer they'd sent. The first, they'd put the battery in up side down. The second one, couldn't be set, they'd put the back on wrong. the third one wouldn't set cause they didn't reset it internally when they installed the cell. I "redid" all three watches, at no charge and sent the customers on their way. You have about a 50/50 chance they're gonna screw up your watch IF you take it there. I wonder what their percentage is on oil changes?
#9 Consumer Comment
I had a shop with a pit
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Saturday, December 08, 2007
I like how you admit to constant retraining in the simplest of services. Tell us all how difficult this task is, that you need to be retrained.
Remove drain plug and allow oil to drain.
Replace drain plug...do not strip threads.
Remove oil filter, and replace with new one after lubricating gasket.
Refill crankcase with proper grade of oil.
And you admit you need to be constantly retrained on that?
I wouldn't let you guys park my car, much less work on one.
BTW, you will never see any mention of the word ripoff in regards to any of my shops, and this site's my homepage on the computer available to the customers. What do you have on that?
#10 Consumer Suggestion
David, oil drain plugs are NOT a "wear" item.
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Saturday, December 08, 2007
I have never seen an oil drain plug "wear out".
However, they do get damaged by getting crossthreaded and/or overtightened.
I have a 1974 F250 with approx 260,000 miles on it and still has the factory drain plug. No leaks.
I have a 1996 Saab 900 S with 178,000 miles on it and still has the factory drain plug. No leaks.
I maintain my Mom's 1991 Toyota Corolla that has the factory drain plug, no leaks.
I change the oil on all of the above vehicles much more frequently than required, and have never worn out a drain plug. A drain plug is not a wear item.
You have adequately demonstrated the lack of knowledge of a TLE "technician".
I wouldn't let a TLE employee wash my windows, much less change my oil!
#11 UPDATE Employee
LOL.... LOL.... LOL.... LOL!!!!!!!!!!!!!
AUTHOR: David - (U.S.A.)
SUBMITTED: Saturday, December 08, 2007
#12 Consumer Comment
I'm still laughing
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Thursday, December 14, 2006
Yes, we understand that.
"Rarely ever does the service center strip a drain plug,..."
THAT is a hoot. Wally World strips them every day. I get customers dripping oil all the time. I just look at the windshield and see the TLE sticker. It explains it all.
"...they do the job more thorough than most oil change service shops, they have a torque chart that they all must go by, which means they use a torque wrench to tighten your plug."
Your flunkies don't even know what a torque wrench looks like, much less how to use one. I've walked by and watched then use air ratchets to install the plugs.
"They are not to cheap either, they do not pay for damage claims, they have a company CMI that handles all claims."
Yep. All claims are denied. Unless the customer has a video showing the way the Wally World guy abused your vehicle, the claim is denied due to lack of evidence.
"What generally happens is the customer lets 3-4 different shops service there vehicle, then they might stop by wal-mart and get a service, then all of a sudden there is a problem, wal-mart must be the one that did it, what needs to happen is called cutomer loyalty not 3 different shops working on your vehicle."
The damage didn't come from the other 3 shops. Remember, the drain plug started leaking after YOUR shop got a hold of it. If I let 4 people drive my car, and the first 3 don't damage it, but the 4th one does, then it's NOT the fault of the first 3 drivers. Get it?
Nice try there, Wally World. Try again.
#13 UPDATE Employee
Typical customer loyalty issue.
AUTHOR: David - (U.S.A.)
SUBMITTED: Wednesday, December 13, 2006
They are not to cheap either, they do not pay for damage claims, they have a company CMI that handles all claims.
What generally happens is the customer lets 3-4 different shops service there vehicle, then they might stop by wal-mart and get a service, then all of a sudden there is a problem, wal-mart must be the one that did it, what needs to happen is called cutomer loyalty not 3 different shops working on your vehicle.
#14 Consumer Comment
You do need that black "teflon" washer for a Toyota oil plug
AUTHOR: Thomas - (U.S.A.)
SUBMITTED: Monday, December 04, 2006
At the next oil change, when I removed the plug, one washer was stuck to the oil pan and the other washer was stuck to the drain plug. They slid past each other very nicely as the plug was turned, and they did not tear. That original pair has remained that way for 320,000 miles- about 44 oil changes. So I have saved... ummm... $21.50?
#15 UPDATE Employee
Blue stuff is not a sealer
AUTHOR: Dustin - (U.S.A.)
SUBMITTED: Monday, December 04, 2006
#16 UPDATE Employee
oil plugs....and the metal teflon gasket needed for toyotas.
AUTHOR: William - (U.S.A.)
SUBMITTED: Friday, September 01, 2006
I am not sure what else to say. but to all those who have had problems with Wal-mart automotive I am sorry that I was not the one to perform the service, I do my job right, i do not take credit in the job I do, I take Pride in the job I do. I am not a mechanic nor do I claim to be. I am just a walmart tire and lube tech. You all can say what you want and remain in the blissfull ignorance of your minds, unless you are willing to know the or accept the truth.
#17 Consumer Comment
She did say it was the plug
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, September 01, 2006
Pretty simple. An oversize plug would have worked fine, if the pan is steel. If the pan is aluminum, the pan would be stripped, and simply require a Helicoil be installed.
In reality, it may not have been stripped at all. The gasket on the plug may have simply fallen off. Without the gasket, all plugs leak.
#20 Consumer Comment
Actually I think it could go either way..
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Thursday, August 31, 2006
I would think it is the anti-tamper seal for two reasons. If the plug was just stripped why wouldn't they just replace it? It makes ALOT more sense what William is saying because he works at Walmart, and because the sealer is used at many people.
Besides I agree that people will always blame it on whoever they want to. Many people can't remember where they took it last for service..you know the people who are too busy chasing down the best deal and don't want to spend money anyway, then later blame you for everything that happened to their crappy car.. and those are exactly the type of people who go to Walmart for service. It only makes sense that Walmart would want to protect themselves, even if they do hire inexperienced kids to work on cars. Obviously I don't like Walmart, but it doesn't mean they lied, in THIS case anyhow.
Her car probably leaked oil to begin with and she didn't notice until she got an oil change. People don't notice much about their vehicles until someone else touches it, then they notice every little problem and deny it was ever there before. Well it was! You have been driving around for 2 years with all these little problems and noises and you ignored them, didn't want to spend the money. And you probably even thought that the mechanic was trying to rip you off when he pointed them out. Whos fault is that?
#21 Consumer Suggestion
Actually, Robert . .
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Thursday, August 31, 2006
#22 Consumer Comment
I have to go with Wally World on this
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Thursday, August 31, 2006
It's a thick paint that many shops use to keep people from tampering. I use white. Some use red.
Look at a remanufactured carburetor, or electrical part. See the paint filling one or two screws? That's the stuff. If it's gone, the warranty is void, because the shop knows someone else opened it.
Other than that, WalMart is horrible.
#23 Consumer Suggestion
Regarding particles in the engine...NOT..
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Thursday, August 31, 2006
I have not seen an oil pan since the mid 80's that does not have a magnetic plug and/or a magnetic ring around the drain opening.
Metal particles from a stripped thread WILL NOT have the opportunity to do any damage to your engine.
The advice for a DOCUMENTED second opinion was good.
These WalMart oil change jerks are NOT mechanics. They do not have the common sense to screw in the plug by hand, they hit it with the air wrench!
I have been with the company for only Six (6) years and in my time I have come accross a few damaged pans and or worn plugs, often with out any tamper evident seal, with out the filter used by the company, and an oil change reminder sticker from one of the other "quick lube" places in town. and the retarded customer lies and says I only come here for service, and $@#$ and scream that walmart is the cause of the problem, when in fact the pan or plug damage was done by them self or a smaller servicestation,
And of course the customer wants it fixed for free and get a free oil change, because they screwed up and do not have the money to fix it and have any money left over for Cake.
#25 Consumer Suggestion
Have another shop look at it.
AUTHOR: Matt - (U.S.A.)
SUBMITTED: Tuesday, August 29, 2006
good luck
Matt
Wi,USA
#26 Consumer Suggestion
Get it checked.
AUTHOR: M (FlyingScooter) - (U.S.A.)
SUBMITTED: Tuesday, August 29, 2006
Document everything.
I have a friend who's a mechanic. He's rebuilt plenty of engines that were destroyed just this way. I've even helped with some of the rebuilds and it is amazing what damage small metalic objects can do to the piston chamber, rings and bearings.
The blue sealer is used for leaks like that. It is made for high temperatures.

