• Report: #1012458

Complaint Review: Wal-mart's my family mobile cellular services

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  • Submitted: Mon, February 11, 2013
  • Updated: Mon, February 11, 2013

  • Reported By: Sandra — goose creek South Carolina United States of America
Wal-mart's my family mobile cellular services
hollywood, South Carolina United States of America

Wal-mart's my family mobile cellular services, my family mobile account hollywood, South Carolina

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Wal-mart's my family mobile cellular services is a total rip off.  Approximately two weeks of using the phone I had to return it to the company because it was defective and it took 2.5 weeks before I received the exchange - The representative told me that I would be credited the time lost from not using the phone.  However, Approximately 2 weeks after receiving the exchange, the services were suspended.  Called customer service and they stated that they do not give credit for time loss and I should have made arrangements with customer relations about that. 

Ask for a number to customer relations - there is no number to customer relations you have to e-mail them.  When  e-mailed customer relations about the situation I got an automated reply that I would be contacted within five business days.   My family mobile is a bogus mess and if wal-mart wants to keep the good relationship with customers they may want to discontinue endorsing this company by attaching it to Wal-mart.  My family mobile gives other companies a bad name.  I am awfully dissatisfied with their services.

This report was posted on Ripoff Report on 02/11/2013 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-marts-my-family-mobile-cellular-services/hollywood-South-Carolina-29449/Wal-marts-my-family-mobile-cellular-services-my-family-mobile-account-hollywood-South-C-1012458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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