- Report: #69404
Report - Rebuttal - Arbitrate
Complaint Review: WalMart Internet Service
WalMart Internet Servicewalmartconnect.com Nationwide U.S.A.
WalMart Internet Service - WalMartConnect ripoff won't cancel Bad, Bad, service Even when customers CALL to cancel service Don't expect refund! Internet
*Consumer Suggestion: Don't let them get away with this!
Secondly, I was billed for three consecutive months even after sending an e-mail the first month, following the cancellation instructions the second month, and phoning them again when I was billed on the third month!
And for those die-hard rebuttals: I was on the phone for a total of One hour and forty-five minutes with three phone transfers the first time and just finished a marathon TWO hours with two transfers and finally surrendering after being on hold for forty minutes with third transfer!
Guess what, the service is NOW cancelled, but will I EVER see that $9.95 a month for three months refunded to my credit card? According to the Customer Service Rep., James, and his Supervisor "No Way"!
This report was posted on Ripoff Report on 10/17/2003 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/WalMart-Internet-Service/nationwide/WalMart-Internet-Service-WalMartConnect-ripoff-wont-cancel-Bad-Bad-service-Even-when-69404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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