• Report: #22298

Complaint Review: Waldorf Ford and Dodge

  • Submitted: Fri, June 07, 2002
  • Updated: Wed, July 09, 2008

  • Reported By:Waldorf Maryland
Waldorf Ford and Dodge
Rt 301 Waldorf, MD Waldorf, Maryland U.S.A.

Waldorf Ford and Dodge Knowing their Ford Focus is a lemon and refusing to do anything Waldorf Maryland *UPDATE ..Ford's Courteous Call a Joke *UPDATE ..possibly recalling ALL Ford Focus' *UPDATE ..Ford screws us again!

*Consumer Comment: Yes, this thread is old, but my info is relevant and current for 2008

*Consumer Comment: POOR DALE AND APRIL

*Consumer Comment: LOL Pat ..

*Consumer Comment: LOL Pat ..

*Consumer Comment: LOL Pat ..

*Consumer Comment: the blind spots and the gas mileage sucks but other than that, ...I love my 2000 Focus

*Consumer Comment: Oh wow so marking the wrong check box is a giant no-no.

*Consumer Comment: Oops....my bad

*Author of original report: You put your foot in your mouth now!

*Consumer Comment: Welcome Brian

*Consumer Comment: I just can't resist any longer....

*Consumer Suggestion: Seems rather odd to me.

*Consumer Comment: Give us an example

*Consumer Comment: ...one more time

*Author of original report: My wife and I have helped many. You have helped NO ONE!

*Consumer Comment: FORD FOCAS BUCKING AND JOLTING

*Consumer Comment: Well Dale watcha going to say now?

*Consumer Comment: Well Dale watcha going to say now?

*Consumer Comment: Well Dale watcha going to say now?

*Consumer Comment: Here we go again

*Author of original report: Wow, David is still screwed up!

*Author of original report: Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers

*Author of original report: Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers

*Consumer Comment: And you still own it?

*Consumer Comment: Yes HELP me understand your lies!

*Consumer Suggestion: Hey Dale & April maybe no recall notice because of CSI Diversion

*Consumer Comment: Better things to do

*Author of original report: Now I know you need some help!

*Consumer Comment: Your car is liening?

*Author of original report: Sam, you don't get it, the dealership doesn't have the right to refuse us and why we are not getting the recall notices

*Consumer Suggestion: Education on recalls

*Author of original report: You're not understanding the problem

*UPDATE Employee: WRONG INFO ON RECALL

*Author of original report: Ford is nothing more than a big JOKE

*Consumer Comment: are you telling us that you are not making this stuff up ?

*Consumer Comment: To Adolph of South Bend, Indiana

*Consumer Comment: Why am I not surprised???

*Consumer Comment: My ZX3 is (and has been) trouble free

*Consumer Comment: My ZX3 is (and has been) trouble free

*Consumer Comment: My ZX3 is (and has been) trouble free

*Consumer Comment: My ZX3 is (and has been) trouble free

*Consumer Suggestion: Carl, glad that someone got the proper respect from these idiots

*Consumer Comment: Arbitration ..Waldorf Ford/Dodge's service department treated me with nothing but respect

*Author of original report: Jacob, WHAT?????

*Consumer Comment: No one has died in a Focus from negligence...

*Consumer Comment: The Post article you mention doesn't exist

*Author of original report: You just don't learn

*Consumer Comment: You forgot "Fibbing On RipoffReport Dale"

*Author of original report: Who are you calling dumbass you lazy freak!

*UPDATE Employee: A road hazard warranty? Where can I get one of those?

*Consumer Comment: Thanks for confirming what I wrote, Dale

*Author of original report: Michael from Washington ..You really need to know your facts first.

*Consumer Comment: The skinny on Ford Focus recalls

*Consumer Suggestion: Dale & April inside contact info of people at Ford?

*Author of original report: upset with the way our Attorney General's office handled our lemon law case

*0: Focus recal information!

*0: Focus recal information!

*0: Focus recal information!

*Consumer Comment: Still can't find the recall info your refer to in your report

*Consumer Suggestion: Call your Senator

*0: Where to find the information!

*Consumer Suggestion: Ford denies your mentioned recall

*Consumer Suggestion: Ford denies your mentioned recall

*Consumer Suggestion: Ford denies your mentioned recall

*Consumer Suggestion: Ford denies your mentioned recall

*0: Quess what the dealershipship pulled now?

*Consumer Comment: Hocus Focus?

*0: Ford screws us again!

*0: *Update* to Focus Recall

*0: Quess why my car is liening?????

*0: FORD possibly recalling ALL Ford Focus'

*0: Ford's Courteous Call, what a joke !?!?!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

October of 2000, we purchased a 2001 Ford Focus. We were told it had a 5 star rating, was the most reliable and dependable car made.

December 29, 2000,(2 months old & 2000 miles) we took the car in for an oil change and to have it looked at for jolting/bucking. The oil was changed and as to the jolting/bucking problem, we were told from their service departmentthat they couldn't find any problem and that they did look it over thoroughly. They said that the jolting /bucking effect might have beenbecause the car needed a oil change.

Since then, the problem persisted and we started hearing grinding noises when putting the car in reverse. The bucking had gotten so bad that we had put the car in reverse and started backing up, when the car made a horrific bang sound and bucked. We got out of the car because we thought we had hit something. No, nothing.

March 28, 2001, we took the vehicle back for its 5000 mile maintence, the jolting problem, and the breaks grinding. The maintence was done. We were told that they still couldn't find the reason for the car jolting and didn't see anyhting wrong with the breaks or break pads.

April 4, 2001, My wife was driving the vehicle to one of our childrens doctors appointments. On the way, the car had bucked so badly that she almost lost control of the car with our son in it. She came directly home and immediately called Waldorf Ford. The told her that they couldn't get the car in until Monday April 9th. When we took it in, we explained how upset we were at these ongoing problems. We also complained about the breaks again, and there was a problem with our radio. We left it there to be fixed. We never heard anything that day nor the following day. So, we called them that evening to see how the progression was going. We were told that they were still working on it. Again we never heard anything and had to call them the next evening. My wife talked to Dave Bell (the assistant manager & the man working on the vehicle). He told her that the radio was fixed. She asked about the breaks, Dave said, "There's nothing wrong with your breaks." She replied, "If there's nothing wrong with my breaks, then what's that grinding noise?" Dave replied, "That noise is normal. When a car is in reverse, they tend to make noise." My wife then replied, "Whatever, I'm not stupid. What about the bucking?" Dave replied, "I've looked over the car and I didn't see anything wrong." My wife got upset and said, "There's obviously something wrong, like I told you when I brought the car in, I almost lost control of the car because it bucked so bad. My son was in the car for God's sake. It's not like this is the first time I've brought the car in for this problem, it's the 3rd." Dave replied (Rudely), "Look mam, you have to understand, if I can't find the probelm, I can't fix it." Then my wife says, "I called Ford, and spoke to other Ford Focus owners and I know that we are not the only one's having this problem." Someone needs to find out what it is and fix it. I do not want to spend a fortune each month for a car that I'm afraid to drive my children it. This is unsafe." Dave then replies, "Mam, I called Ford too and yes I do know that you're not the only one's with this problem, but Ford doesn't even know what is causing the problem. I will look over the car again and call you tomorrow and let you know if I find anything." Again, we had to call the following evening. Dave gets on the phone with me and says, "I don't know what to tell you or what you want me to do, but I can't find the problem." I said, "What do you want us to do, pick our car up and hope that it stops?" Dave says, "OK, I'll have it ready for you."

Well, I picked the car up. I noticed that the millage was alot higher than when we left it. So, I wrote the millage down and went home to ask my wife. She looked in our records and said, "I'm going to have to add this up, there's well over 300 mileson our vehicle. She looked over the paper work from their service department and says, "Those jerks actually put the same milage down that I did. They've put 372 miles on the car." She called the service department and asked for the Service manager, Dave gets on the phone. She says, "Someone had better explain to me why there's 372 additional miles on my vehicle." Dave replies, "Well, we had to test drive it."My wife replies, "Where the hell did you test drive it? Someone had better compensate us or do something about this." Dave says, "We can test drive your car anywhere we want." My wife says, "NO, you can test drive it a reasonable amount of miles, but it's quite obvious that someone has been joyriding in our car." Dave says, "No one was joyriding in your car. We were just doing our job." My wife replies, "You're so full of it." Dave Says, "Why do you say that?" My wife goes on to tell him that both the driver seat and the passanger seat were pushed all the way back. We can't do that we have a baby seat that goes in the back, it's impossible. She also told him that when we looked, we found that someone had gone through our glove box and trunk, which they had no business. Dave says, "Well, I don't feel that we've done anything wrong, so there's nothing I can d to help you."

Well, a few days later a man named Chris Cox called us from DGA. My wife explained the situation and Mr. Cox told her to get me to call him and he would look into the situation. After leaving messages for him for 3 weeks, finally on 5/14/01 he returned my calls. He stated that they had to test drive the car. I said that I understood that but not 372 miles. He then says, "More than likely, one of the service men drove it home." I told him that I did NOT give anyone permission to do such. He said for them to have driven it home, we would have had to give them our permission. I told him that had never happened. If they would have asked I would have told them NO. He told me that he would have Waldorf Ford's main manager call me the following day. I told him that our car was again in the shop.

May 14, 2001, Again, the car was back for the 4th time. Enterprise Rent-a-car said that they no longer excepted our insurance, so Dave told us that he would call us when a loaner car was available. No one ever called, even after leaving messages for both the manager and service department.

We called Ford's main office on many occasions and each time they had a different excuse as to why they couldn't take our complaints. For example, we were told their computers were down to call back, we were told that a manager would call us back, we were told we had to go through Waldorf Ford, etc.

On June 6, 2001, I sent the first certified letter to Ford's main office. They recieved it, becaus eit was signed for. we told them everything that had happened to that point and what we wanted to come out of the situation. We also informed them that they were in violation of the Lemon Law. It was signed for on June 11, 2001.

In addition, we had the car in the shop for the same problems on July 16th and September 12th, both times for a long amount of time. Again for the same problems and added we again had radio problems, the car would stall, the car wouldn't always go into gear, the car wouldn't always start, we even had smoke come out the vents that smelt bad. Again nothing was done, except, we were told that the radio was fixed, it wasn't, it had the same exact scratch that it had before. I ended up with a ticket for the radio that Ford didn't want to do anyhting about, it was their fault. I wouldn't have got the ticket if my radio was replaced as I was told. On September 12, 2001, We sent a second certified letter, Ford claims they never got the first one. How convient!?! We were treated rudely and given the run around by Ford's main office, the service manager Mike Fitszgerald and Richard Hendricks, and the Main manager at waldorf Ford, Floyd Alexander. Still nothing done, they didn't care.

We sent another certified letter on September 24, 2001 that Ford refused to sign for. We were now told that we could not bring our vehicle to ANY FORD for any reason. Even though we paid for the extended warranty and maintence free plan. We couldn't even trade our vehicle in to another dealership no one wants a Focus.

We just had the vehicle in for it's 15000 mile maintence. They scratched the car badly and it looks like someone dropped a tool on the hood that caused a dent. I've left several messages for the service manager to call, still nothing.

The AG of MD doesn't seem to care about the Lemon Law. We filed a complaint and sent them ALL the information and documentation and never heard anything. We called and sent e-mails to them and each time were told that they would have to have the person working on our case call us. No one ever called.

Dale & April
Waldorf, Maryland

Click here to read other Rip Off Reports on Ford and Ford Dealers

This report was posted on Ripoff Report on 06/07/2002 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Waldorf-Ford-and-Dodge/Waldorf-Maryland/Waldorf-Ford-and-Dodge-Knowing-their-Ford-Focus-is-a-lemon-and-refusing-to-do-anything-Wal-22298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Waldorf Ford and Dodge

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 72Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Yes, this thread is old, but my info is relevant and current for 2008

AUTHOR: Lickylicky - (U.S.A.)

Wow. I got caught up in the IHOP thread and just had to read further about the trials and tribulations of Dale and April. Awesome reading.

To the point at hand:

There are two things happening here. Service Bulletins and Recalls. Those are two completely different things.

A service bulletin is basically a notice that your vehicle may have a defect of some sort. Having a SB on your vehicle does not mean all-inclusive coverage for repairs. I had a 98 Monte Carlo with a 3.1 engine. There was a SB for an 'inconvenience tap'. When the car was cold, it would tap because there was too much space by the lifters. When the car warmed up, the metal expanded and the tap stopped. There was nothing to be done. There are a ton of SBs on transmission model 4L60E, which is a basic 4-speed RWD automatic transmission. If your vehicle is under warranty, any problem caused by that bulletin item may be repaired. If your warranty expires and then you have problems with the transmission, too bad for you. A bulletin is just that: a notification.

A recall is when the manufacturer actually recalls a component or an entire vehicle. In that case, it doesn't matter how out of warranty it is, they will fix it or take it back, usually with a loaner if it's an issue that makes the vehicle not driveable, i.e., airbag components, steering/suspension parts, any safety related item. Remember the Pinto? There was a recall due to fuel system problems and the cars catching fire. They took those cars back, or fixed them at no charge to the consumer. I actually know of a dealership that took a super-clean Pinto in trade. After the deal, they found out that the recall had never been addressed with the vehicle. Those parts are no longer available, and as such, the vehicle can never be made safe. They're stuck with it.

Not that it matters anymore to this situation; I doubt that Focus is even on the road seven years later. There were SBs on those Focuses, just like there are on almost every vehicle out there, from Hyundais to Hummers, Mercurys to Mercedes. It's just a fact of life, and that's probably what was going on back then.
Respond to this report!
What's this?

#2 Consumer Comment

POOR DALE AND APRIL

AUTHOR: ADAM - (U.S.A.)

I'm sure that if you haven't been run out of Waldorf yet, you soon will be. Might I be so bold as to recommend a quaint little town in upstate New York? It's called Tupper Lake and I'm sure you would be very happy there. There seems to be alot of things you could complain about there and the poeple are alot like you.Just a suggestion from the great white north. Please never come to Alaska to live or even visit. The two of you wouldn't last an hour here. We don't much like snivelling whiners who only want something for nothing.I think the reason you have so much trouble in you lives, is your lousy attitude and something for nothing expectations. YOU HIT A ROCK! Also, you probably started being snotty from the get go.
Respond to this report!
What's this?

#3 Consumer Comment

LOL Pat ..

AUTHOR: Nancy - (U.S.A.)

David and I were chatting in IM when your post went up. I think he sent you a fun flame. :)

David and I are going to a party in Vegas for a few days, so won't be around, but when he gets here to pick me up in a few hours, I will tell him about this post.

--------

Brian, don't let Dale and April drive you away from ROR. The reports they don't intrude on are still wonderful to read and put your 2 cents in on.

I know ED and he's a great guy. If you haven't read up on the history of this website, please do, I found it very enlightening.

I for one have enjoyed the rebuttals you have put up, please do more!
Respond to this report!
What's this?

#4 Consumer Comment

LOL Pat ..

AUTHOR: Nancy - (U.S.A.)

David and I were chatting in IM when your post went up. I think he sent you a fun flame. :)

David and I are going to a party in Vegas for a few days, so won't be around, but when he gets here to pick me up in a few hours, I will tell him about this post.

--------

Brian, don't let Dale and April drive you away from ROR. The reports they don't intrude on are still wonderful to read and put your 2 cents in on.

I know ED and he's a great guy. If you haven't read up on the history of this website, please do, I found it very enlightening.

I for one have enjoyed the rebuttals you have put up, please do more!
Respond to this report!
What's this?

#5 Consumer Comment

LOL Pat ..

AUTHOR: Nancy - (U.S.A.)

David and I were chatting in IM when your post went up. I think he sent you a fun flame. :)

David and I are going to a party in Vegas for a few days, so won't be around, but when he gets here to pick me up in a few hours, I will tell him about this post.

--------

Brian, don't let Dale and April drive you away from ROR. The reports they don't intrude on are still wonderful to read and put your 2 cents in on.

I know ED and he's a great guy. If you haven't read up on the history of this website, please do, I found it very enlightening.

I for one have enjoyed the rebuttals you have put up, please do more!
Respond to this report!
What's this?

#6 Consumer Comment

the blind spots and the gas mileage sucks but other than that, ...I love my 2000 Focus

AUTHOR: Juliet - (U.S.A.)

I responded to another complaint about the Focus because I am so happy with mine and I think it's important for people to hear both sides of the story. I got my 2000 Focus from a friend in June 2001 and until July 2004, the only issue I ever had with it was a flat tire that AAA came out and fixed for me.

In July 2004 the battery died completely. I had the car towed to a Ford dealer on a Tuesday and it was ready to be picked up on Wednesday for a very reasonable fee. I DON'T like the blind spots the Focus has and the gas mileage sucks but other than that, I love my little car and it takes good care of me.
Respond to this report!
What's this?

#7 Consumer Comment

Oh wow so marking the wrong check box is a giant no-no.

AUTHOR: Brian - (U.S.A.)

I never agreed with you and chances are I never will. As for being Dave, David, Mike or any of the other group of people that you feel are the split personality of one person, rest assured that I am not this person.

I am the one laughing now as I see that you didn't answer one single question that I asked or responded to one of the comments that I made.
How sad that you believe that you, April and David(or who-ever you thought I was) are the only people that exist in the world or that you are the only ones that log on to this site.

Which I have to be honest I am beginning to wonder as I so many postings, rebuttals, grips, and cry-baby behavior from such a small group that I doubt very highly that this is nothing more then a guy who made a well intentioned web site is being used by a small group of moronic people with nothing better to do the act like idiots.

Your sorry excuse for helping people is nothing more then a guy with a vivid imagination and his bored housewife(if there is an April at all and she isn't just one of your split personalities or the blow-up doll you keep under your bed).
Respond how you want, call me what you want, whine, gripe and act like a moron all you feel is going to get you off.

I won't be bothering to respond to you as I have already decided that I won't returning to this site very often and if and when I do I won't bother to comment on your useless reports. Because you see I think that the "Ed" of this site has let this well intentioned site become nothing much more then a forum for idiotic, moronic, bored whiners to b***h and moan and name call each other.

I suggest to the "ed" that he put an end to the name calling and bogus postings and get back to a site that is here to help people.
Have a good one.
Respond to this report!
What's this?

#8 Consumer Comment

Oops....my bad

AUTHOR: Pat - (U.S.A.)

David - Bullhead City,

Sorry, in reading my post, I realize that I said David where I should have said Dale.

I wrote "To David, I have seen nothing but garbage spew from your mouth....". I meant Dale in this. My bad.
Respond to this report!
What's this?

#9 Author of original report

You put your foot in your mouth now!

AUTHOR: Dale - (U.S.A.)

To Brian,

Let me point this out, you posted a rebuttal agreeing to another, however the one you state your agreeing with was not posted until the same day as your agreement. How is this possible if you are not one of the other rebuttalist? Busted!

Now, the only reason you see these posts is because David insists on going through very old/original posts to this site and stirs things up.

As for proof that we have helped many, since David likes to look up old reports, take a look at any that have been posted in the last few years. And Jasper, or whatever you want to be called today, You know d**n well we've helped people because you have posted such on other reports. Now who's LOL?
Respond to this report!
What's this?

#10 Consumer Comment

Welcome Brian

AUTHOR: Nancy - (U.S.A.)

"My question is who are Dale and April and why do so many posting originate from these two people?"

They are allegedly a married couple, from Maryland, who have no life and spend all their time going to every business in town, then filing a ROR on them.

"And even going as far as saying it was true why would these people continue to drive it with their children in it?"

No brains, no pain, or maybe they have an invisible friend they believe watches over them.


"Bad brakes and you drive it with kids in it?"

Kinda like drinking and driving, isn't it?


"Her husband was traveling in front of her but didn't hit the rock so how did she?"

Don't take this as gospel, but I heard thru the grapevine that he is the one who threw that rock out of his car at hers.

"I agree with the previous post that it must really suck to be one of these people."

Yeah, they suck, but the question is, do they .. hmmm.. maybe we better not go there.


"This site says it has 2,011,414,218 I wouldn't be surprised if 2,011,000,000 were visits by this sad sack couple."

Nah, I think more like 2,000,000,000. David and I had to take up the other 11,000,000 visits to find these two and call them out!
Respond to this report!
What's this?

#11 Consumer Comment

I just can't resist any longer....

AUTHOR: Pat - (U.S.A.)

To Dale & April,

I have been reading these reports for some weeks now, having been drawn in by the whole Tupper Lake drama (I still haven't read them all!), but have resisted posting rebuttals on the more controversial threads, including this one.

But now I can no longer resist saying something to you two. I have read all of the reports created by you (this one, Hechts, IHOP, etc.) and, although I don't agree with alot of what you say, I do recognize your right to say it.

I have also read several reports that Nancy and David have participated in, and here are my observations:

David is a pot stirrer (no offense David, LOL). I agree with most of what he says, even though he can be gruff at times. However, he does have an uncanny ability to call people out on discrepancies in their reports or rebuttals.

Nancy has an overwhelming desire to help those in need, and I applaud her efforts. She even handles abuse well from people whom she is only trying to help (see report #104174). She has had a hard lot in life, and I am impressed with her will and determination to overcome.

ED has confirmed that they are definitely two separate people, so please stop beating a dead horse.

To April, I have seen a few (albeit a very few) rebuttals you have posted that actually seemed constructive and sincere. I hope that we see more of them in the future. I have, however, seen a lot of hate and ill will in most of your posts.

To David, I have seen nothing but garbage spew from your mouth every time someone has a differing opinion. This is not only childish, but diminishes your credibility.

Differing viewpoints and spirited debate are what makes this country great. Childish remarks and personal attacks are uncalled for.

Let's not forget why ED created this website, to help the consumer in need.
Respond to this report!
What's this?

#12 Consumer Suggestion

Seems rather odd to me.

AUTHOR: Brian - (U.S.A.)

I have just found this site recently and have been reading some of the posts. My question is who are Dale and April and why do so many posting originate from these two people? Many of their complaints sound so far fetched as to be totally impossible and the more you read the more these people add to the story in continuing posts.

If the original post for the complaint was true the car would have been such a total piece of junk that it wouldn't make it to 15,000 miles or more that they claim. And even going as far as saying it was true why would these people continue to drive it with their children in it? Bad brakes and you drive it with kids in it? Her husband was traveling in front of her but didn't hit the rock so how did she?

I agree with the previous post that it must really suck to be one of these people. Thank god I live on the opposite coast and won't have a member of this family show up at a business I own. I really feel sorry for Maryland having to deal with nut jobs like them.

This site says it has 2,011,414,218 I wouldn't be surprised if 2,011,000,000 were visits by this sad sack couple.
Respond to this report!
What's this?

#13 Consumer Comment

Give us an example

AUTHOR: Jasper - (U.S.A.)

Dale,
You claim that you and April have helped many people on this site. Would you be so kind as to give a few examples? All I've ever read, is the shabby way you and April have been treated. How you've been ripped off constantly. I only have to say, it must suck to be you.
Respond to this report!
What's this?

#14 Consumer Comment

...one more time

AUTHOR: Nancy - (U.S.A.)

Dale, David has a very unique style of typing/talking. He couldn't fake being something else in here any more than I could. We both are very recognizable in our speech/type patterns.

Part of what I do online is watching how people phrase things, spell words, react to different situations. I own a chat network, I *have* to watch out for people sneaking in that have been banned. People are creatures of habit and will spell certain words one way (usually wrong or a typo) over and over again, they will say 'cool' or 'kewl' without a second thought of disgusing the way they spell it every time out of habit, etc. It's not as easy as it sounds to fake being someone else and why would David even bother? He doesn't care WHO knows it's him doing the rebuttals.

As far as you helping people, why is it when I read thru reports you or your wife have done, you almost always end up fighting with whomever has the guts to post something that doesn't agree with you?

You wanna know who I help in here? Way too many to include links here. Do a search and see all the rebuttals I've done. I've been an advocate for ED for some time now and enjoy helping people, but I'm not scared to call out those who try to fight with everyone in here either.
Respond to this report!
What's this?

#15 Author of original report

My wife and I have helped many. You have helped NO ONE!

AUTHOR: Dale - (U.S.A.)

Again with your BS

So, ED says your two different people. That still doesn't explain David posting as others, and he most certainly does as so many others have pointed out. What is David's prime goal on this site to piss everyone that posts a report off. Again, I asked the question, What contributions have you made to this site? My wife and I have helped many. You have helped NO ONE! The only one expossed are the two of you! And David maybe you should I point out that not once have you backed up anyone's report, the only thing you do is to piss people off by posting that they're this and that. I guess you're still showing your lack of education. HAHAHAHA
Respond to this report!
What's this?

#16 Consumer Comment

FORD FOCAS BUCKING AND JOLTING

AUTHOR: T.j. - (Canada)

this problem dale & april are having is from the pollusion control sensor and the type of fuel they are using.
Respond to this report!
What's this?

#17 Consumer Comment

Well Dale watcha going to say now?

AUTHOR: David - (U.S.A.)

Well thanks Nancy and EDitor but I'm pretty sure the readers here by now know Dale and April are just a couple of nut cases who can't believe the majority dislikes them. So in his pea sized reality he thinks all of us must be the same person. I've chosen to ignore his inbred rantings here. He has been EXPOSED by serveral DIFFERENT people of being a lier, a cheat and a chronic bullshitter. Treat him as I do now. Pretend he's a fart, if your ignore it, the smell will finally fade away. LOL
Respond to this report!
What's this?

#18 Consumer Comment

Well Dale watcha going to say now?

AUTHOR: David - (U.S.A.)

Well thanks Nancy and EDitor but I'm pretty sure the readers here by now know Dale and April are just a couple of nut cases who can't believe the majority dislikes them. So in his pea sized reality he thinks all of us must be the same person. I've chosen to ignore his inbred rantings here. He has been EXPOSED by serveral DIFFERENT people of being a lier, a cheat and a chronic bullshitter. Treat him as I do now. Pretend he's a fart, if your ignore it, the smell will finally fade away. LOL
Respond to this report!
What's this?

#19 Consumer Comment

Well Dale watcha going to say now?

AUTHOR: David - (U.S.A.)

Well thanks Nancy and EDitor but I'm pretty sure the readers here by now know Dale and April are just a couple of nut cases who can't believe the majority dislikes them. So in his pea sized reality he thinks all of us must be the same person. I've chosen to ignore his inbred rantings here. He has been EXPOSED by serveral DIFFERENT people of being a lier, a cheat and a chronic bullshitter. Treat him as I do now. Pretend he's a fart, if your ignore it, the smell will finally fade away. LOL
Respond to this report!
What's this?

#20 Consumer Comment

Here we go again

AUTHOR: Nancy - (U.S.A.)

http://www.ripoffreport.com/reports/ripoff3401.htm

Dale, I just went thru this with your wife on that ROR above. For those that aren't following ALL the reports you and your wife have deposited yourself on, I will paste the rebuttal here.

--------
Rebuttal Consumer Comment
Submitted: 8/18/2004 3:37:05 AM Modified: 8/18/2004 11:55:00 PM
_____________________
Hey EDitor! April is utterly confused .. help her out in here!
_____________________

O April, how could David and I be the same person when we just together in person last month when he got down to my part of the state?

Why is it on all the reports you have typed in, you always start accusing people of all being one certain person who's out to get you every time you start losing a fight you'd started?

ED, the EDitor of this website has talked to David and I on the phone on a 3-way call. I'm assuming you will trust it's the truth if he indeed tells you we are two separate people.

Really it's very easy. David is 6' 3" and I am 5' even. He's the tall one, I'm the short one .. we both are bullheaded, opinionated, and cute. :)

Nancy - Phoenix, Arizona
U.S.A.

I can attest to the fact that they are 2 different people, ..one is male and one is female. Of course, one of them could have had a sex change. But, they are definitely 2 different people.

ED Magedson - Founder
EDitor@ripoffreport.com
--------

*Now* will you two please knock off the crap about David and I posting under other nicks, being the same person, and whatever other lame excuses you can think up to say when we point out the errors in your ways? The same goes for the various Mikes from around the country that have posted to you both, whom you also claim is the same person....and isn't.
Respond to this report!
What's this?

#21 Author of original report

Wow, David is still screwed up!

AUTHOR: Dale - (U.S.A.)

First Dave old boy; You knew exactly what I meant by misspelling leaning, as you consistently spell wrong. Kinda' calling the kettle black aren't you? If you would have read the same post your quoting me on about the radio, you would not have been stupid enough to do so, by answering your own stupid question.

Funny, I updated this post after your comment, and some how my update didn't show??? It seems I now know exactly who you are Mr. Shawnagunk.

To the last rebuttal; No I no longer own this car, I traded it in 6 months ago at a trade-in value of $8,000. Seemed a good trade-in price so we took it. Not for a Ford, but a Nissan Xterra, now there's a nice vehicle. Our next car will also be a Nissan. There customer service was wonderful, there was no Bsing with the prices, etc.

The reason your seeing this report again, well, this David, he has a split personality (e.g. Jasper above), he likes to attach all victims, no matter the problem. He stalks anyone who doesn't agree with him. He made need some serious counseling.

But like our former vehicle, it was a terrible lesson learned, as with anyone else that owned a 2000 or 2001. (Ours was a 2001) Even today, if you go onto a search engine and put in ford focus, numerous complaints about these vehicles pop up. And these complaints are the same as ours. Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers by building a car they seem to know very little about to fix.
Respond to this report!
What's this?

#22 Author of original report

Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers

AUTHOR: Dale - (U.S.A.)

First Dave old boy; You knew exactly what I meant by misspelling leaning, as you consistently spell wrong. Kinda' calling the kettle black aren't you? If you would have read the same post your quoting me on about the radio, you would not have been stupid enough to do so, by answering your own stupid question.

Funny, I updated this post after your comment, and some how my update didn't show??? It seems I now know exactly who you are Mr. Shawnagunk.

To the last rebuttal; No I no longer own this car, I traded it in 6 months ago at a trade-in value of $8,000. Seemed a good trade-in price so we took it. Not for a Ford, but a Nissan Xterra, now there's a nice vehicle. Our next car will also be a Nissan. There customer service was wonderful, there was no Bsing with the prices, etc.

The reason your seeing this report again, well, this David, he has a split personality (e.g. Jasper above), he likes to attach all victims, no matter the problem. He stalks anyone who doesn't agree with him. He made need some serious counseling.

But like our former vehicle, it was a terrible lesson learned, as with anyone else that owned a 2000 or 2001. (Ours was a 2001) Even today, if you go onto a search engine and put in ford focus, numerous complaints about these vehicles pop up. And these complaints are the same as ours. Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers by building a car they seem to know very little about to fix.
Respond to this report!
What's this?

#23 Author of original report

Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers

AUTHOR: Dale - (U.S.A.)

First Dave old boy; You knew exactly what I meant by misspelling leaning, as you consistently spell wrong. Kinda' calling the kettle black aren't you? If you would have read the same post your quoting me on about the radio, you would not have been stupid enough to do so, by answering your own stupid question.

Funny, I updated this post after your comment, and some how my update didn't show??? It seems I now know exactly who you are Mr. Shawnagunk.

To the last rebuttal; No I no longer own this car, I traded it in 6 months ago at a trade-in value of $8,000. Seemed a good trade-in price so we took it. Not for a Ford, but a Nissan Xterra, now there's a nice vehicle. Our next car will also be a Nissan. There customer service was wonderful, there was no Bsing with the prices, etc.

The reason your seeing this report again, well, this David, he has a split personality (e.g. Jasper above), he likes to attach all victims, no matter the problem. He stalks anyone who doesn't agree with him. He made need some serious counseling.

But like our former vehicle, it was a terrible lesson learned, as with anyone else that owned a 2000 or 2001. (Ours was a 2001) Even today, if you go onto a search engine and put in ford focus, numerous complaints about these vehicles pop up. And these complaints are the same as ours. Maybe Ford should have just scratched and took a loss instead of loosing hundreds to thousands of customers by building a car they seem to know very little about to fix.
Respond to this report!
What's this?

#24 Consumer Comment

And you still own it?

AUTHOR: Michael - (U.S.A.)

And you still own this vehicle after almost four years? Trade in value would have been enough for a decent down payment a couple of months ago, unless you didn't put any cash down when you bought it.

Kelley Blue Book Trade in Value on a 2000 Focus LX Sedan (rated in "Fair" condition, with zero options and 100,000 miles) is about $1,500. Not a lot of money (and far less then what you paid), but enough to put down on a Honda and still have a reasonable payment.

My Focus is just about two years old with 30,000+ miles and drives like it did when it was new. One airbag censor problem which was repaired under warrenty...that's my car's list of problems. I should also mention that I drive my car pretty hard. Nineteen country miles one way to work before I hit a stop light. It's a blast to drive to work every day.

I have friends that drive a Focus and not one of them have had any major problems with their vehicle. Matter of fact, five out of five of them would tell you that they would buy another.

I feel bad that your Focus is a pile of junk, but at this point I see only two options for your car...get out of it...or...get over it...
Respond to this report!
What's this?

#25 Consumer Comment

Yes HELP me understand your lies!

AUTHOR: David - (U.S.A.)

Well Dale and April lets examine that last post directed at me, shall we? Lets start out with my reading skills, and I quote you Again nothing was done, except, we were told that the radio was fixed, it wasn't, it had the same exact scratch that it had before. I ended up with a ticket for the radio that Ford didn't want to do anything about, it was their fault. I wouldn't have got the ticket if my radio was replaced as I was told.

Hmmmm looks like my reading skills are just fine. Apparently my reading skills exceed your spelling skills. Once again as many have pointed out, YOU LIED! How can anyone know what you exactly mean as you lie so much. In your case the LIENING probably meant you were putting liens on property you had no claim to. This report as with all your others is so full of BS its impossible to separate the lies from the truth (if any).
Respond to this report!
What's this?

#26 Consumer Suggestion

Hey Dale & April maybe no recall notice because of CSI Diversion

AUTHOR: Stick - (U.S.A.)

Dale & April I am a Rip Off Report consumer Advocate/Reporter. I have some info that might help you a bit.

I at one time sold cars for a living. During that time I went to MANY sales meetings and had to listen to the GM, GSM and their F&I people asking or requesting all info pertaining to what they called "HEAT DEALS"

In other words, they wanted to make sure that they had all info like customer's name, stock number of car they bought, VIN number, all of the UN HAPPY customer's contact info such as home, work and cell numbers.

They then would make sure that they placed FALSE phone numbers FALSE addresses on the RDR cards that went to the car maker. They did not want the car maker to be able to have any kind of contact with the UNHAPPY car buyers.

If a car dealer sees to it that the UNHAPPY car buyers never get any kind of CSI survey, they the car dealer will see their CSI scores will go up. Their main goal is to see to it that ONLY the HAPPY car buyers get CSI surveys in the mail. Many car dealers will also tell the car buyer this.

" Hey Mr and MIS car buyer if you can say you are happy on that CSI survey that you will soon be getting in the mail, we will give you a dinner at a local Steak house and a free tank of gas. Just bring the CSI survey to the dealership when you get it in the mail. We will be happy to help you with the paper work and fill it out for you."

One local Nissan car dealer's GM got a bright idea that would help their CSI scores in a big way. He seen to it that his sales staff were putting their own home numbers and addresses on the car buyer's RDR cards. Then Nissan was unknowingly was sending the CSI surveys to the car dealer's sales staff. I need not mention how the car dealer's sales staff filled out the surveys.

Now, I Stick have a big problem with the above! Car maker has FALSE contact info like mailing address and all phone numbers. What if car maker wants to contact you, the car owner and say the following.

" Hey Mr car owner we screwed up when we built your P.O.S. SUV and it has a DEFECTIVE ABS break unit on it. Your SUV also has a drivers side air bag that will blow in your face at anytime that may cause you to kill someone. We really want to have a chance to repair your SUV NOW!

If they can't send the real car owner a CSI survey, how can they make sure the REAL CAR OWNER gets a safety recall notice?

I told a local Phoenix TV station all about this kind of deception and after they researched the hole story and had many on video that were willing to TELL ALL the TV station tossed the story in the trash. I wonder why they did not want to inform the local car owners that they might not get any SAFETY RECALLS!

Maybe big car dealer advertising money was at stake! I am thinking real hard about letting you all hear some of the recorded conversations that I secretly recorded about AZ CSI diversion. If I file a Rip Off Report and post all the info that I have, you car buyers will LOVE to listen to the tapes.

Here in AZ I think the car buyer has no clue as to how deceptive a car dealer can be. Can't get any local media to talk about car dealers and their scams that cost car buyers BIG BUCKS!

I hope you car buyers love what we here at www.ripoffreport.com stand for. It is my job/calling to be the best Rip Off Report Advocate I can be!

Dale & April contact your car maker and ask for a copy of the RDR card that was sent to them after you bought your car. Good way to find out what address your dealer sent to your car maker. Maybe your dealer thinks you are an UNHAPPY CAR BUYER!
Respond to this report!
What's this?

#27 Consumer Comment

Better things to do

AUTHOR: Jasper - (U.S.A.)

Dale, I'm sure you do have better things to do. Like trying to figure out who you and the lovely Ms April will be filing bogus reports against next.
Respond to this report!
What's this?

#28 Author of original report

Now I know you need some help!

AUTHOR: Dale - (U.S.A.)

Wow, again with your wanting to feel better by insulting someone's spelling. You knew exacly what I meant. Appearently you lack of reading ability is showing. I got a ticket for my radio being unable to turn down or off. My radio was too loud as a result. Go back and read again. I have better things to do.
Respond to this report!
What's this?

#29 Consumer Comment

Your car is liening?

AUTHOR: David - (U.S.A.)

OMG Another of Dale and April's BS posts and hoax. How can your car be liening? Does it drive around putting liens on other peoples property? Also how do you get a ticket for a scratched radio? Is this a Waldorf city ordinance? This like all your other countless complaints about your local businesses is BS. The more you talk the more of your foot you insert in your mouth. No one after reading your other reports can take you seriously. Your credibility is ZERO!
Respond to this report!
What's this?

#30 Author of original report

Sam, you don't get it, the dealership doesn't have the right to refuse us and why we are not getting the recall notices

AUTHOR: Dale - (U.S.A.)

I received a letter from Ford as to the recalls not being sent and recall not being done on our vehicle. As per their letter the dealership doesn't have the right to refuse us and why we are not getting the recall notices, as they DO apply to our vehicle, is "beyond" them. So you see, these recalls DO apply to us, we just are not told aboput them or the dealership(s) refuse to do the recalls. We have paid to have auto shops look at the car, each can tell you there is a problem, however Ford still refuses to except that the Focus was the biggest piece of crap they've ever made.

As to your last comment, get over yourself! This particual dealership where we brought are car, my wife's family has done business with for a very long time. There was never a problem with them until this matter occured. We didn't "develope" a bad relationship with this company, they did. So, you have no clue to the facts, don't assume you are versed on the situation.
Respond to this report!
What's this?

#31 Consumer Suggestion

Education on recalls

AUTHOR: Sam - (U.S.A.)

I work in the automotive industry, and deal with recalls on a regular basis. Just because there's A recall, doesn't mean it automatically applies to your vehicle. If Ford didn't notify you of a recall, and when you inquired, refused to perform it, then it does not apply to your car.

If you're having the same problems with your car, you can talk to the dealer, and see if they can cover the repair for you as "goodwill", but based on the relationship you seem to develop with companies, I wouldn't hold my breath.
Respond to this report!
What's this?

#32 Author of original report

You're not understanding the problem

AUTHOR: Dale - (U.S.A.)

Billy, the problem is not what needs to be replaced, etc. The problems are that I can not take my vehicle to ANY ford dealership for service. I HAVE NOT gone back to this dealership or any other because they refuse to even look at my car, much less fix it.
Respond to this report!
What's this?

#33 UPDATE Employee

WRONG INFO ON RECALL

AUTHOR: Billy - (U.S.A.)

You stated that the recall is for your fuel tank, and that it will be the third time that the fuel tank was replaced. Well actually the problem is with the fuel delivery module (fuel pump) and not with the tank. The fdm's filter become contaminated over time and cause problems i.e. stalling, hesitation, etc. You claim the problem started happening around 2000 miles, so I doubt if this will fix your car. I have 1 suggestion for you; take the vehicle to another dealer if you are unsatisfied with their service work. Why keep going back?? I really don't understand that.
Respond to this report!
What's this?

#34 Author of original report

Ford is nothing more than a big JOKE

AUTHOR: Dale - (U.S.A.)

Funny, Paul The Pickle AKA Shanagunk, enough said. As for Dean, bring IHOP up, my son was burnt by stupidity, and you were the one a long-long time ago who wanted to poke fun of this. So, if you feel I lash back at rebuttals, whatever.

Now, let's have some fun: this is all BS right? So all the many others with the same complaints are full of it too right? Then explain to me why we just received two recall notices. The first was for the pinch bolts, which Ford has refused to fix even though it has been quite a while since the first recall on this went out (we never received). Anyway, I have a friend that will do the recall and charge it to Ford, so Ford should feel real stupid.

The other recall is for the problem with the gas line. In this letter it expresses the concern for cars that Stall and don't want to start, it goes on with, Cars that jolt when driven, etc. Wow, look at that the same complaints we've been making that Ford said was in our head and everyone else's. The letter explains that they need to install a new Fuel tank, we'll we've had ours redone, not once, but twice. Do you know what Ford says now, the second time; we were told that the tank was poorly and improperly installed. Now they're saying, a whole new design is being implicated for installation by January. It goes on If you have any of these problems to take it to your dealership right away, we have and were told that nothing could be done until the tank is ready. Nice!

However, we are talking with someone at Ford, it seems all our paper work, certified letters etc., have disappeared. Good thing for copiers.
Respond to this report!
What's this?

#35 Consumer Comment

are you telling us that you are not making this stuff up ?

AUTHOR: Dean - (U.S.A.)

dale and april,

are you telling us that you are not making this stuff up and or exaragiting the facts?
seems to me every time i look at this site i see some long drawn out story that keeps changing.
i submit the ihop story as proof.

anyone that wants to see what i mean, search here for ihop and read the awful un-truths that come from dale and april.i belive d and a are trolling this site looking to pick a fight with anyone that rebutts them.
Respond to this report!
What's this?

#36 Consumer Comment

To Adolph of South Bend, Indiana

AUTHOR: RJ - (U.S.A.)

Sir,

You stated: "What's really amusing is that Consumer Reports s****. />
Please get your facts straight BEFORE posting.

Fact: Consumer Reports has NEVER had the Ford Focus on its recommend list. It did point out both the good and bad points of this model in the reports.

August 2002 issue did NOT recommend and stated under reliability: "The Focus has a much-worse-than-average reliability record."

October 2002 issue did NOT recommend and stated under reliability: "Overall reliability for Ford Focus models has been much worse than average."

April 2003 issue stated: "Unfortunately, subpar reliability continues to prevent our recommending it."

Thank you!
Respond to this report!
What's this?

#37 Consumer Comment

Why am I not surprised???

AUTHOR: Paul Pickle - (U.S.A.)

Why am I not surprised that there is yet ANOTHER "complaint" from DAle and April from Waldorf Maryland? It seems like all these people do is sit in front of the computer all day spewing off complaints about everything from redneck pancake eateries to car dealers to delis to anything else under the sun. Not to mention all the threats about "suing" people left and right. Are these people happy about ANYTHING??
Respond to this report!
What's this?

#38 Consumer Comment

My ZX3 is (and has been) trouble free

AUTHOR: Michael - (U.S.A.)

My 2002 ZX3 Ford Focus is just about to flip 24,000 miles and I have only had one problem to date which was related to the airbags. The airbag light came on. My Dealership, Varsity Ford in Ann Arbor MI swapped out the bag which did take two weeks because the part had to be ordered. The dealership provided me with a loaner at no charge (covered by the warrenty) and I have not had a problem after that one incident.

I have also read many people having problems with thier Focas in snow. My ZX3 came equipped with 16 inch Firestone performance tires. Being a "performance" tire, I bought and installed some snow tires and 15 inch rims and now this car will go through pretty much anything.

I am sorry to hear that your Focus is not what you had expected it to be. Sounds to me that your problems stem from a poor service department at your dealership. Varsity Ford is top notch and if I had (have) any major problems with my vehicle, I feel very secure that they will take care of the problem quickly and professionaly.

This is my third Ford product and I will go back to Ford when this vehicle is ready to be replaced. If I wanted to buy garbage, I would still be driving a Volkswagon.

Not sure if you know this, but the Ford Focus is the number one vehicle sold in the world. Can't be that bad.
Respond to this report!
What's this?

#39 Consumer Comment

My ZX3 is (and has been) trouble free

AUTHOR: Michael - (U.S.A.)

My 2002 ZX3 Ford Focus is just about to flip 24,000 miles and I have only had one problem to date which was related to the airbags. The airbag light came on. My Dealership, Varsity Ford in Ann Arbor MI swapped out the bag which did take two weeks because the part had to be ordered. The dealership provided me with a loaner at no charge (covered by the warrenty) and I have not had a problem after that one incident.

I have also read many people having problems with thier Focas in snow. My ZX3 came equipped with 16 inch Firestone performance tires. Being a "performance" tire, I bought and installed some snow tires and 15 inch rims and now this car will go through pretty much anything.

I am sorry to hear that your Focus is not what you had expected it to be. Sounds to me that your problems stem from a poor service department at your dealership. Varsity Ford is top notch and if I had (have) any major problems with my vehicle, I feel very secure that they will take care of the problem quickly and professionaly.

This is my third Ford product and I will go back to Ford when this vehicle is ready to be replaced. If I wanted to buy garbage, I would still be driving a Volkswagon.

Not sure if you know this, but the Ford Focus is the number one vehicle sold in the world. Can't be that bad.
Respond to this report!
What's this?

#40 Consumer Comment

My ZX3 is (and has been) trouble free

AUTHOR: Michael - (U.S.A.)

My 2002 ZX3 Ford Focus is just about to flip 24,000 miles and I have only had one problem to date which was related to the airbags. The airbag light came on. My Dealership, Varsity Ford in Ann Arbor MI swapped out the bag which did take two weeks because the part had to be ordered. The dealership provided me with a loaner at no charge (covered by the warrenty) and I have not had a problem after that one incident.

I have also read many people having problems with thier Focas in snow. My ZX3 came equipped with 16 inch Firestone performance tires. Being a "performance" tire, I bought and installed some snow tires and 15 inch rims and now this car will go through pretty much anything.

I am sorry to hear that your Focus is not what you had expected it to be. Sounds to me that your problems stem from a poor service department at your dealership. Varsity Ford is top notch and if I had (have) any major problems with my vehicle, I feel very secure that they will take care of the problem quickly and professionaly.

This is my third Ford product and I will go back to Ford when this vehicle is ready to be replaced. If I wanted to buy garbage, I would still be driving a Volkswagon.

Not sure if you know this, but the Ford Focus is the number one vehicle sold in the world. Can't be that bad.
Respond to this report!
What's this?

#41 Consumer Comment

My ZX3 is (and has been) trouble free

AUTHOR: Michael - (U.S.A.)

My 2002 ZX3 Ford Focus is just about to flip 24,000 miles and I have only had one problem to date which was related to the airbags. The airbag light came on. My Dealership, Varsity Ford in Ann Arbor MI swapped out the bag which did take two weeks because the part had to be ordered. The dealership provided me with a loaner at no charge (covered by the warrenty) and I have not had a problem after that one incident.

I have also read many people having problems with thier Focas in snow. My ZX3 came equipped with 16 inch Firestone performance tires. Being a "performance" tire, I bought and installed some snow tires and 15 inch rims and now this car will go through pretty much anything.

I am sorry to hear that your Focus is not what you had expected it to be. Sounds to me that your problems stem from a poor service department at your dealership. Varsity Ford is top notch and if I had (have) any major problems with my vehicle, I feel very secure that they will take care of the problem quickly and professionaly.

This is my third Ford product and I will go back to Ford when this vehicle is ready to be replaced. If I wanted to buy garbage, I would still be driving a Volkswagon.

Not sure if you know this, but the Ford Focus is the number one vehicle sold in the world. Can't be that bad.
Respond to this report!
What's this?

#42 Consumer Suggestion

Carl, glad that someone got the proper respect from these idiots

AUTHOR: April - (U.S.A.)

Carl,

Were glad that you were able to settle with Ford and get a buy back on your vehicle.

To answer your question, we went through the proper paper work for an arbitration meeting. We sent in these papers 5 different times, since buying our car, to the dispute board requesting an arbitration meeting. Every single one of them was ignored. Then we sent in a new one (the 6th) in January of this year with the copies of the other five. This time, we received a response from Fords office with the same exact letter that theyve sent with reference to the Attorney Generals demand for a buy back. Nice business, right?

Anyway, this is when we started getting the hassle and run-a-round, once again, from Ford. You see the problem isnt the respect for who you are or what you are. The problem with Waldorf Ford and every other Ford dealership, including Ford itself, is with anyone with a Focus. We will have to sue Ford about our Focus; we have no other choice.

The Focus is the biggest piece of crap ever made by ANY motor company. Some good examples of others going through the same crap: There is a total of 4 Focus on our court alone, counting ours. This is the car PUSHED on people by all Fords, otherwise, they would not sell. One guy brought a 2003 Focus about 6 months ago. He has taken that car back 4 times for the same problems. All of which are consistent with ours, the brakes the bucking/jolting, etc. A young guy owns a 2002 Focus, he has had the same problems, been in there a millions times, etc. he said that he finally gave up on Ford and is trying everything possible to unload it to another dealership. Then theres an older woman, who owns a 2001, again, with the same problems. After they refused the Attorney Generals letter for her, she got an attorney. She won and Ford was forced to replace the vehicle with another Focus. This time, it was a 2002. Same problems, again she complained and Ford offered her a new Focus, a 2003 in December of last year. She is now in the legal process of paperwork to make Ford just buy the piece of crap back.

So you see, you were treated with more respect and were able to attend arbitration because you dont own a Focus. If you had, youd be writing the same exact report here. But I am glad that someone got the proper respect from these idiots. Good luck with your next vehicle and PLEASE PLEASE dont buy a Focus, no matter what the dealer tells you.
Respond to this report!
What's this?

#43 Consumer Comment

Arbitration ..Waldorf Ford/Dodge's service department treated me with nothing but respect

AUTHOR: Carl - (U.S.A.)

I live in Waldorf, MD and have dealt with Waldorf Ford/Dodge many times. In fact I had a similar issue (mechanical problems reoccuring) with a conversion van, but I didn't have half the problems, correction, 1/4 of the problems you are having. What I would like to understand is why you didn't go through arbitration? With my van it took 1 year and multiple visits for the same problem until I finally said enough.

Waldorf Ford/Dodge's service department treated me with nothing but respect (even when I blew up a couple of times). After the 6th/7th visit I asked the dealership to contact the manuafacturer to ask them to buy the van back. Of course they refused (noted).. Then I sent a letter with all the service tickets and details of the problem to the address in the arbitration handout (that is usually with a new car purchase). The arbitration company called/sent me a letter to schedule a hearing. Went to the hearing (with a dealer rep and manufacturer rep) and explained the issues (2 hours max). After about 3 weeks got a letter with the arbitrator's decision. Manufacturer has to buy van back under these conditions (which were acceptable to me). Done.. so I guess my question is Why didn't you go through arbitration?
Respond to this report!
What's this?

#44 Author of original report

Jacob, WHAT?????

AUTHOR: Dale - (U.S.A.)

Your rebuttal made no sense what-so-ever. The bucking and jolting was made up? So, I guess everyone else with this problem made it up too. OK???

As to someone being killed as a result, yes, I know for a fact because I know the person that died. Her accident was a result of the stalling. The person was rear-ended by a 18 wheeler. Needless to say, the person didn't sdtand a chance. So again, whatever.

And as with others, I don't have a stick, duh!!! As ALL the complaints don't.

You people really need to get a life.
Respond to this report!
What's this?

#45 Consumer Comment

No one has died in a Focus from negligence...

AUTHOR: Jacob - (U.S.A.)

...and if you didn't know how to properly operate a stick shift then you should have bought an automatic. "They said the jolting/bucking effect might have been because the car needed an oil change" ????? That sounds like something you made up!
Respond to this report!
What's this?

#46 Consumer Comment

The Post article you mention doesn't exist

AUTHOR: Sandy - (U.S.A.)

"I said, the Washington Post rebuttaled to their original post on the total recall of the 2000-2001 Ford Focus's." ?????? This is utter gibberish. I have some genuine issues with my Focus, but after doing some research on the web and stumbling across your screed, I am curious: What is it exactly you are trying to accomplish? Are you seeking a refund and/or justice, or are you simply out of your mind?

The Washington Post has printed NOTHING even close to what you say they printed. Nothing, nothing, nothing. Say what you will (get a life, check the library, blah blah blah) but you're flat-out lying by insisting they printed that.

No one has died from any of these recalls, either. That's another lie.

My issue with the Focus had nothing to do with the car; I'm satisfied with it. I had some concerns re: the warranty, and that's how I discovered your problem. I just want to say that your notion of a warranty that covers the car from any damage from stuff on the road is, hands down, the most retarded thing I have ever read in my life. Maybe you misunderstood but if you want your report to do any good you need to come clean with that otherwise you lose credibility.

Michael, YOU need to recognize that this poor woman had some legit issues with the car she bought, regardless of the satisfaction you may enjoy. Just leave it at that.
Respond to this report!
What's this?

#47 Author of original report

You just don't learn

AUTHOR: Dale - (U.S.A.)

For starts, who the hell ever said I drive a stick, you idiot? I drive an automatic, feeling dumb, huh?

Now, I just revisited NHTSA's website. To update, there are now 87 service bulletins, 8 defect investigations, and 563 complaints. Of these complaints, 1/2 resulted in accidents and more than 1/2 of those resulted in fires (mainly from air bags), I counted 71 injuries, appearently you can't count worth crap. I have a print out of these specifics in front of me. You seriously need to come to terms that you really aren't very bright. It sucks to be you. Why can't you get it through your head that you are intirely wrong? I have the facts, you can try to lie and distort them all you want, people can check these things out for themselves.

I hope you learn to get a life.
Respond to this report!
What's this?

#48 Consumer Comment

You forgot "Fibbing On RipoffReport Dale"

AUTHOR: Michael - (U.S.A.)

Again, there is no Washington Post article about Ford recalling all Focuses. No one has died as a result of a defect in a Focus, and there have been only two accidents due to any defects. Those are the facts and you can not dispute them, only lie,insult and berate. Don't you feel busted? Learn how to drive a stick before you buy one, next time (dumbass).

Again, we're still waiting for an update on your road hazard warranty.
Respond to this report!
What's this?

#49 Author of original report

Who are you calling dumbass you lazy freak!

AUTHOR: Dale - (U.S.A.)

Misquote me all you want. I have not lied about anything posted on my report. First and formost, you appearently can't read, go back to school. I said, the Washington Post rebuttaled to their original post on the total recall of the 2000-2001 Ford Focus's. But, I gave the date and ad so your lazy a*s could find it in your local library, go do know what a library is, right? The links I gave, I was nice enough to correct you on the BS of just a couple recalls as you stated. as for NATSA, I would call someone a dumbass because of a spelling error, you errors are just as bad. I did not say that those recall notices are of those from the total recall. Like I stated, they rebuttaled that story. Get over it and look up your libraries microfilm or clippings.

As for the NATSA, you again, appearently can't read. Over 350 complaints on the 2001 Focus alone, several accidents and one death. (Last I looked, it could be more, now)and service bulletins were up to 70 and growing. Should I keep going with the number of fires caused by these complaints??? So, please anyone reading this I DO invite you to check this out for yourself. Now who's misleading who, by the way which Ford dealership do you work for? Only a FORD (Found On the Road Dead or Fixed Or Replaced Daily) person would want to mislead consumers as you have. Did you think I wouldn't update with the correction of your BS? Really, get a life!!! I'm getting my money back and your stuck with your piece of s**t. You maybe happy (sike) now, but wait.
Respond to this report!
What's this?

#50 UPDATE Employee

A road hazard warranty? Where can I get one of those?

AUTHOR: Vanessa - (U.S.A.)

You must be joking. There are such things for tires, but for the rest of the car... please! If anyone had one of those, you could run into practically anything and the carmaker would have to pay for it.

And you can't get any more retarded than your notion of what Ford will do when they recall your car: applying all you've paid for a car towards a brand new one and then giving you a discount plus a break on the interest rate? Ford's been around for almost a hundred years; any company that did business like that wouldn't last for two days.

But by all means, keep posting. What will you claim next, that you were promised a warranty wherein you didn't have to pay for gas?
Respond to this report!
What's this?

#51 Consumer Comment

Thanks for confirming what I wrote, Dale

AUTHOR: Michael - (U.S.A.)

Three of the four news reports you cited were all published AFTER your allegations of Sept 24, 2002(mistruth number one) and none of them say anything about Ford recalling all Focuses (mistruth number two). In fact, the Washington Post link doesn't even exist(mistruth number three).

There have been eleven recalls for the 2000-01 Focus, not thirteen (mistruth number four). You can verify this at the NHTSA (not NATSA, dumbass) website www.nhtsa.dot.gov. There have been two accidents that MAY be related to defects prompting these recalls, and NO deaths (mistruth number five).

That;s five outright lies just in your most recent post, all verifiable by all those watching at home. I invite the Editors to independently verify this information as well.

And we're still waiting for that warranty you mentioned. If you don't cough it up soon we'll just take for granted you're lying about that also.
Respond to this report!
What's this?

#52 Author of original report

Michael from Washington ..You really need to know your facts first.

AUTHOR: Dale - (U.S.A.)

There have been 13 different recalls for the 2000 & 2001 Ford Focus's. Complaints on this car exceed any other. Go to the NATSA website, see how many American's own this piece of crap and have had the same exact problems. At times, these problems have even caused serious injury, death and accidents. So you like your Focus, Good for you, you're probably one in a million. Every person that we have ever spoken to that owns a Focus has gone to their AG or just got an attorney and taken it straight to court. Like in our case, Ford always losses.

Oh, before I forget, glad you looked into the recall yourself, if you really did. It was in the Nuts & Bolts in June of 2002. Check it out at your local library, they'll have a copy or microfilm of this story. Get over it. You don't have your facts straight so don't put your bull on my report. Since it seems your too lazy to research things properly, let me give you some links to these recall notices:
www.washingtonpost.com/wp-dyn
/articles/A10433-2002Nov5.html

http://consumeraffairs.com/
news02/ford_focus.html

http://www.newschannel9.com/
vnews/Recalls/1018905168/

http://www.usatoday.com/money/autos/2002-11-04-focus-recall_x.html

Those should get you started.
Respond to this report!
What's this?

#53 Consumer Comment

The skinny on Ford Focus recalls

AUTHOR: Michael - (U.S.A.)

Some straight talk about the Focus and its recall, but first...

Only you and your mechanic know if what you're reporting about your car is on the level, but I can say that your talk of Ford recalling all Focuses absolutely ludicrous. I searched the archives at the Washington Post and found no mention of a recall during the timeframe you mentioned. It is possible though I am unlikely that I am in error, so please hurry and post that clipping! (it's been four months since you said you would)

Also, please post this letter from Ford stating you have a warranty that covers road hazards. Why the hell would Ford cover you hitting something in the road? It would put insurance companies out of business!

Ford did announce a major recall of its 2000-01 Focuses, but a month-and-a-half AFTER the original poster alleges it happened. The recall isn't for all Focuses, either; just ones manufactured between 3/99-5/01 at its Wayne, MI and Hermosillo, Mexico plants. The reason for the recall (loose pinch bolts) could explain some of the problems the complainant describes, although I'm inclined to believe he/she doesn't know how to operate a manual transmission (grinding when put in reverse, severe bucking).

The Focus is a new line, and as such come from plants that have been designed from square one and have been completely retooled. Some problems with the early models are unavoidable, and recalls, though frustrating for car owners, dealers, and makers, are an integral part of the quality control process. Ford is recalling 446,000+ of their cars to be inspected and possibly repaired (at their expense) because of TWO incidents (not the "many" or "numerous" as alleged by the complainant). I call that doing right by the consumer.

Keep in mind also that when a carmaker issues a recall for X amount of cars, that doesn't necessarily mean that all cars are defective. Your vehicle will be inspected (not taken away, as the poster implies) and if there IS a problem, the problem is corrected free of charge.

A great consumer website for recall data is www.safetyalerts.com.

I own a 2001 Ford Focus and it is a great vehicle, Ford's first true "world car". My car has been affected by a few of the recalls. Though I would just as soon not deal with the hassle of going to the dealer, my dealer makes the process as painless as possible. Both recall visits took as long as it takes to get an oil change.
Respond to this report!
What's this?

#54 Consumer Suggestion

Dale & April inside contact info of people at Ford?

AUTHOR: The Great Thorn - (U.S.A.)

We all know that Henry Ford was the founding father of Ford Motors, Henry had a Grandson named William Clay Ford.

If I were you Dale & April I would email him a nice long letter and a direct link to your Rip Off Report. His email address is Wford@ford.com

Sometimes car makers will roll a new model even if they know that it has some "BUGS IN IT" to be worked out. So knowing this I would contact some of Fords big shots and tell them just how you feel.

They might not have known that the focus was going to have some trouble, But you can NOW email them and give them a peice of your troubles.

If for any reason you "FEEL" that your car is UNSAFE, you might want to take advantage of the below email list. If you get no reply by email, call them up.

Department: Environment & Safety Communications

Carolyn Brown
cbrown@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-621-2963 1-248-473-8082

Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709 1-248-375-3667

Valerie Rosnik
vrosnik@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-206-2058

Robyn Schultz
rschul16@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-390-3091 1-313-410-4635

Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-2484979 1-734-434-8191

Many big companies like to have some kind of control as to what they will and what they will NOT do for their coustomers.

After a company decides that they are going to do NOTHING for a customer, they have to think of a easy and smoth way to get you to swallow the bad news, Maybe this is were public policy comes into play.

The list right below are people that work in public policy at Ford Motor Corp.

Anne Booker
abooker@ford.com
Brand(s): Ford
Department: Atlanta Regional Office
1-404-577-2277 1-770-593-8597

John Clinard
jclinard@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2032 1-949-854-2838

Bill Collins
wcollin1@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2794 1-212-873-4635

Della DiPietro
ddipietr@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: U.S. Regional Operations
1-313-248-3770 1-734-663-0867

Kathleen Hamilton
khamilt4@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2839 1-917-816-3067

Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033 1-562-413-1534

Next Dale & April we have to think about what happens when dirt hits the news or the internet. Most big companies will take fast action to try to clean up a mess that might "POKE a HOLE" in their big pay checks.

You might call it "Damage Control" Knowning this I know serve to you on agolden platter "The Rip Off Report" The contact info for Ford's Media department.

Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456 1-313-791-6837

Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759 586-296-9596

John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669 1-734-769-6031

Dale & April I ask if you need more contact info, Please post a request on your Report.

I trully hope this contact info will help you both.
Respond to this report!
What's this?

#55 Author of original report

upset with the way our Attorney General's office handled our lemon law case

AUTHOR: Dale - (U.S.A.)

Before I forget, the recall posted by the Washington Post was recently rebutteled to. They state they they misinformed the consumers. I guess NBC 4 did too!?!?!? Needless to say, I never received the original post, but have requested a copy from my local library, that does have it on file. I will sacn and post that once I have it to help other Focus owners.

That being said, we were quite upset with the way our Attorney General's office handled our lemon law case and accepting the letter from Ford stating, "The problems with the Focus have been addressed under our Warranty, so no further action would be taken by ford." We went to the supervisor of consumer affairs @ the Attorney General's office. We let her know exactly what's been going on with our car and how it's been handled. She sent us an e-mail that stated she would investigate our concerns and let us know how she will approach it.

On January 11th, we took our car in for it's 25,000 mile maintence, the brakes were bad again, the shocks and struts were bad again, the FWRD botton flew off the stereo again, the car was making noice starting up, would loose power and stall at a 1/2 tank or below, and some small problems. The above problems have been serviced numerous times. We picted the car up on January 15th. The radio was replaced, the barring replaced, the shocks replaced, the front and rear brakes replaced, the 25,000 mile maintence done, and the fuel tank we just paid over $500 for was bad and needed replaced along with a drive belt and the tank sensors. During the time we had the car serviced, we looked at other cars on their lot. Since we can't trade it in anywhere else, because it's a lemon, our only alternative was to trade it in for another ford. We found a used Durango, a used Taurus and a new Taurus we were interested in. We were told that when the car comes out of the shop to bring it over for an estimate and someone would figure up the payments ect.

The evening, we picked the car up and saw the dealer about the above. All of a sudden, this real nice man seemed like he didn't want to deal with us. He came back after someone walked around our car (no test drive, nothing), and said they'll give us $6000 for trade in. We still owe $11,000. We got offended and left. The next two days, my husband was driving the car to work and noticed that all the above problems were still heard, except the shocks and now the car was pulling badly to the left, there is also a weird noice from the engine, it sounds like something draging the road. Needless to say, when the service department opens tomorrow, we'll be back.

Saturdays mail came, in it was a copy of a letter sent to Ford by the Maryland Attorney General's office. It states that they have thouroughly looked into our situation and being the numerous problems have occured with no resolution, the are demanding Ford either buys our car back (in full) or gives us a replacement, to our choice. They want and answer from them within 14 days before further actions are taken against ford. Finally. After 2 years dealing with this crappy acr, someone is going to do something. We can not wait until we're out of this death trap.

We will update again, when we hear the final word.
Respond to this report!
What's this?

#56 0

Focus recal information!

AUTHOR: - ()

I checked back on the Washington Post Website and the NBC4 website, appearently, they're now in the archives. I did however contact them, ordered and paid for these transcripts. I will scan them as soon as I recieve them. If I can't put it on this site, I will leave my e-mail address so you can get this information.



On another note. I recieved a letter from the MD AG, he finally sent the lemon law information to Ford, Ford rebuttals a letter to him saying, the papers he sent were a year old, and our car is covered by warranties and we've used the warranties, so they feel they've done what they were supposed too. Amazining, isn't it. I wounder if they just have this letter saved and change the name for each Focus owner. Then, I recieved a letter from Ford, in reference to the e-mail sent to Mr. Ford, the same exact letter except they changed "the papers sent" to "the e-mail received." They sure do like to screw people around don't they.
Respond to this report!
What's this?

#57 0

Focus recal information!

AUTHOR: - ()

I checked back on the Washington Post Website and the NBC4 website, appearently, they're now in the archives. I did however contact them, ordered and paid for these transcripts. I will scan them as soon as I recieve them. If I can't put it on this site, I will leave my e-mail address so you can get this information.



On another note. I recieved a letter from the MD AG, he finally sent the lemon law information to Ford, Ford rebuttals a letter to him saying, the papers he sent were a year old, and our car is covered by warranties and we've used the warranties, so they feel they've done what they were supposed too. Amazining, isn't it. I wounder if they just have this letter saved and change the name for each Focus owner. Then, I recieved a letter from Ford, in reference to the e-mail sent to Mr. Ford, the same exact letter except they changed "the papers sent" to "the e-mail received." They sure do like to screw people around don't they.
Respond to this report!
What's this?

#58 0

Focus recal information!

AUTHOR: - ()

I checked back on the Washington Post Website and the NBC4 website, appearently, they're now in the archives. I did however contact them, ordered and paid for these transcripts. I will scan them as soon as I recieve them. If I can't put it on this site, I will leave my e-mail address so you can get this information.



On another note. I recieved a letter from the MD AG, he finally sent the lemon law information to Ford, Ford rebuttals a letter to him saying, the papers he sent were a year old, and our car is covered by warranties and we've used the warranties, so they feel they've done what they were supposed too. Amazining, isn't it. I wounder if they just have this letter saved and change the name for each Focus owner. Then, I recieved a letter from Ford, in reference to the e-mail sent to Mr. Ford, the same exact letter except they changed "the papers sent" to "the e-mail received." They sure do like to screw people around don't they.
Respond to this report!
What's this?

#59 Consumer Comment

Still can't find the recall info your refer to in your report

AUTHOR: Danielle - ()

I searched the Washington Post web site and found nothing about the recall you refer to. Could you tell us the specific search you found it under? Or could you copy the text into an update for the rest of us Focus owners? I also tried NBC4 to no avail! Stil highly interested in what you saw and what it said.
Respond to this report!
What's this?

#60 Consumer Suggestion

Call your Senator

AUTHOR: Howard - ()

Dale and April,

Call your U.S. Congressman/Congresswoman or U.S. Senator. I am sure they would be willing to help. In Maryland I would be sure to call Senator Barbara Mikulski.
Respond to this report!
What's this?

#61 0

Where to find the information!

AUTHOR: - ()

All the information on the Focus' recall can be found on any of the archives for Fox, NBC4, and the Washington Post. About 2 to 3 months ago, all of these are where I got my information from. The Washington Post best describes what you get back, etc.



At this time, I have not heard anything else on them, NHTSA sent me an e-mail that they would e-mail me back when they find a specific date out. Ford, I'm sure as usual, would not like to see this, but because of the continuous complaints, have no choice.



The person that called you about extending your warranty isn't from Ford, they may say so, but their not. I recently recieved a letter offering the same thing, it's actually an insurance type of company that takes the extended warranty coverage for Ford. So, no they may not be aware of this. If you speak to Ford themselves, the will say, I can't comment, or I don't kknow any of the information. Basically, they will refuse to say anything specific fearing they'll get into trouble.



But, please, check out www.washingtonpost.com. Look up Ford Focus in their archives, all the information I've printed is in their articles. Thanks and Good Luck!
Respond to this report!
What's this?

#62 Consumer Suggestion

Ford denies your mentioned recall

AUTHOR: Danielle - ()

I recently received a call from Ford offering me an extended warranty for my Focus. I laughed and said, "Aren't you aware that there is a class action law suit against Ford now for the Focus?" The woman was truly amazed. She didn't know anything about the suit under way. But my point here is your comment about the Ford taking back all the 2000 and 2001 Focus vehicles had me intrigued. Is this factual or well wishing? What is the update on this information because I have been unable to find anything out aside form your comments.
Respond to this report!
What's this?

#63 Consumer Suggestion

Ford denies your mentioned recall

AUTHOR: Danielle - ()

I recently received a call from Ford offering me an extended warranty for my Focus. I laughed and said, "Aren't you aware that there is a class action law suit against Ford now for the Focus?" The woman was truly amazed. She didn't know anything about the suit under way. But my point here is your comment about the Ford taking back all the 2000 and 2001 Focus vehicles had me intrigued. Is this factual or well wishing? What is the update on this information because I have been unable to find anything out aside form your comments.
Respond to this report!
What's this?

#64 Consumer Suggestion

Ford denies your mentioned recall

AUTHOR: Danielle - ()

I recently received a call from Ford offering me an extended warranty for my Focus. I laughed and said, "Aren't you aware that there is a class action law suit against Ford now for the Focus?" The woman was truly amazed. She didn't know anything about the suit under way. But my point here is your comment about the Ford taking back all the 2000 and 2001 Focus vehicles had me intrigued. Is this factual or well wishing? What is the update on this information because I have been unable to find anything out aside form your comments.
Respond to this report!
What's this?

#65 Consumer Suggestion

Ford denies your mentioned recall

AUTHOR: Danielle - ()

I recently received a call from Ford offering me an extended warranty for my Focus. I laughed and said, "Aren't you aware that there is a class action law suit against Ford now for the Focus?" The woman was truly amazed. She didn't know anything about the suit under way. But my point here is your comment about the Ford taking back all the 2000 and 2001 Focus vehicles had me intrigued. Is this factual or well wishing? What is the update on this information because I have been unable to find anything out aside form your comments.
Respond to this report!
What's this?

#66 0

Quess what the dealershipship pulled now?

AUTHOR: - ()

Thank you for your rebuttal. It is quite amazing how when we went to buy this car we were told it has this safety feature and that safety feature, and has a blue oval rating, etc. Now the Focus has the worst Ford rating ever with more of the same or simular problems reported by more than 3 quarters of Focus owners, yet Ford refuses, Like usual, to admit they had no idea what they were doing when they built this car mouch less to be able to fix it.



Quess what Ford pulled now? We never heard back for the service department as to the damage and price, so we call there about 9:30am yesturday morning. The man Glenn gets on the phone with my husband and says, "I was told by Scott, that we aren't supossed to look at your car because you can not afford to pay for the damage." We were like, who the hell do these people think they are? They can't not look at it and they can't persume we can't pay for it. We left several messages for Scott to call us because we had really had it by this time. He never called, like we really expected him to get off his lazy a*s anyway. We called back around noon and got ahold of Richard, again he was very helpful, he had just looked it over and the fuel tank definately needed replaced at a cost of $523, but he would thouroughly look it over to make sure that's all that got damaged. He said that they could get the piece in the next morning and have it ready by the evening. We agreed to the work and complained about Scott, unfortunately, he's the overall manager, so what could they do? Sad, isn't it?



We spoke to Richard again today and that is all that was damaged, luckily, so we'll be able to get our car back today. Heaven help this man Scott (who always seems to be gone when we get there) as ticked as we are, my husbands liable to knock him out if he runs his mouth anymore. So many people we know have asked us why the tank is sitting that low to the ground, when our owners manual states it sits alot higher in the rear, I wonder! Then someone also brought up one of their safety features, you see in any impact, the motor is to fall, this was quite an impact, and the motor did not fall. I even seen Focus's in high speed accidents where the motor never fell. Amazing, Huh?



I did send those e-mails, but not surprising, no reply.
Respond to this report!
What's this?

#67 Consumer Comment

Hocus Focus?

AUTHOR: Adolph - ()

What's really amusing is that Consumer Reports s****..
Respond to this report!
What's this?

#68 0

Ford screws us again!

AUTHOR: - ()

Yesturday, I was struck with a big problem. I was traveling down the road when I came accross a large road in the middle of the road, I had no where to go unless I wanted to hit other cars traveling. I slammed my breaks and the rock went underneath my car and all you heard was load booms, like several accidents occured. My husband was traveling in front of me and runs to the car, which I now had pulled off the road and the ignition turned off, and he's yelling at us to quickly get out of the car, and gets our 3 children out.



It turns out that there is damage to the entire bottom frame and it ruptured the gas tank causing a full tank of gas to leak out continuously. Later, my car was towed to Waldorf Ford.



We had recieved a letter from Ford a year ago stating they now covered road hazards under one of our many warranties. Come to find out, it didn't matter what the paper stated, they do not and will not pay for the damage. Funny huh? So we get stuck with whatever this is going to cost us. Fine, whatever. one of the men we had problems with before, was actually very helpful this time, Richard Hendricks. He tried calling Ford to see if there was anything they could do to help the situation, etc.



Well, the tow truck driver gave the keys back, and with everything that had happened we forgot we had them and Ford forgot they didn't. So Richard calls about 11:30 this morning and says he's sending someone here to pick up the keys and as soon as he got them he would put the car on the rack and call to let us know what all needs to be fixed and how much it will cost us. I had just gotten off the phone with our insurance company, thinking that because we had full coverage and a deductable, we would pay the deductable and they would cover the rest, not so, they also don't help with road hazards.



2:00pm rolls around and someone picks up the keys. We never heard from anyone, so my husband calls them and speaks to Glenn, who tells him that he has the ticket and they close at 5:00pm, so if he couldn't get it in before then, he wouldn't get to it til the morning. My husband tells me who he speaks to and I was ticked. I had told Richard what happen 2 months ago and made it very clear Glenn was to have nothing to do with my vehicle. So I called and asked for Richard, they tell me he left for the day, then they tell me that Scott Strickland is still in charge and they would transfer me to him. I tell him why I'm upset about the Glenn situation and told him I was told they would at least look at the car and give me an estimate today. As everytime I speak to this jerk, again he's very erogant and rude. I tell him that if I do not at least have an estimate today, I would call Ford's main office, he laughs and tells me, "I hope you do call them, in fact call them now, it doesn't make a differnce to me." and hung up the phone.



I did. But like any other time, all they can do is take the complaint. Now, I have no transportation, nothing and have to be sidelined because Ford is pissed I busted their chops by appling the lemon law. I am sending a copy of this report adn all my documentations to Mr. Ford himself, enough is enough. I'm even going to send him a copy of the road hazard letter I recieved stating if this happens they cover it.
Respond to this report!
What's this?

#69 0

*Update* to Focus Recall

AUTHOR: - ()

I still don't have a date to which Ford is making this recall public. But I do have additional information in regards to the recall. Ford is to take whatever each costumer paided on their Focus (monthly payments made, down payments, trade ins, etc) and appling that to another Ford. They are also to give a decent discount and low apr rate for the new purchase.



Thinking about it though, we still get screwed. We can't just get our money back, we have to buy another Ford. And I'm wondering if we get our intrest back, the amount paid for the extended warranty, and the amount paid for the maintence free plan. When I find this information out and hopefully have the date this will be made public, I will update this report again.
Respond to this report!
What's this?

#70 0

Quess why my car is liening?????

AUTHOR: - ()

Funny, back before Memorial Day weekend when we took are car back in again. I was told by the assistant service manager, Glenn, that it liened because the driver was in the car the most. When I corrected him, he then said, that this was normal.



We recently had to go out of town with most of my family. My brother in law came to our room and said, "Do you know your car is leining?" We told him yes and what Ford had told us. He walked us over to the car, (by the way, you can see this lein far away to close up, it's that bad)He showed us that the rear axle is bent and the rear tires are balling in the inside from leining inward. Is Ford really that stupid. I have still made several attempts to call this Glenn, to date he still has not returned my calls.



I also went on NHTSA website and looked up consumer complaints on this vehicle. At the last time they updated these complaints, their were 267 and growing. All these complaints are of the same problems that I described above. Some have caused fire, injury, death, and accidents. Yet, it has finally taken this long for someone to finally say, "Heh, something must be wrong." It's sad that so many people have to risk their lives and their families lives in cars that Ford manufactor, knowing that their designs have flaws, yet dening this over and over.
Respond to this report!
What's this?

#71 0

FORD possibly recalling ALL Ford Focus'

AUTHOR: - ()

It was made public over the weekend in our local paper that there is a great possibility of Ford having to recall the Ford Focus's.



Apparently, ALL owners are having the same problems as I've noted above and more problems. I have also since the last update checked the consumer records with the Highway Safety Administration and found that ALL Ford Focus Consumers are infact having the same problems, yet Ford still declines that there is a problem.



From the problems we've had (listed above), there have been numerous fires and accidents. For example, the smoke and bad smell coming from the A/C vents have been noted w/ police reports, etc. to eventually start fires under the hood. The jolting problems and various engine problems have resulted in loss of control causing accidents. The stalling has also resulted in many accidents (as expected).



There were also noted that many air bags were faulty causing serous injury at times. It appears that the HSA has had hundreds of the same complaints since the sale of the Focus began.



With Ford already in hot water over their Crown Victoria's used for police vehicles and their trucks, you would think that Ford would want to quickly acknowledge these problems and straighten them out before more injuries occur in these vechicles, instead they would rather turn their backs and deny any and all problems.
Respond to this report!
What's this?

#72 0

Ford's Courteous Call, what a joke !?!?!

AUTHOR: - ()

Over the weekend we recieved a courteous call from some lady. She left a message that said, "This is just a courteous call from Ford. We noticed you recently had your Ford serviced. If you are having any problems, please contact the Waldorf Ford Service at 301-843-2400." What a joke. Duh, what do they think I keep leaving messages for, my health. Again I did what the message said, and again, I had to leave a message for the assistant manager, and again, I still haven't heard from them. It would be more courteous is someone would return my call.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X