- Report: #177837
Report - Rebuttal - Arbitrate
Complaint Review: Walgreens Pharmacy
Walgreens Pharmacy17150 FM 529 Houston, Texas U.S.A.
Walgreens Pharmacy ripoff, run-around. Poor customer service! Houston Texas
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Tried to" call-in" my valid scripts--the automatic refill # was not working correctly and would not accept the refill # (I tried X4), then was told I would be transferred to a live person---waited "on hold" 20 min, and finally hung up. Called to regular # of the pharmacy, and when I told them I was having difficulty refilling a script, they immediately transferred me to the non-woking #. I called them again, and this time "we cannot come to the phone, leave your name and #, and we'll call you back". I then drove to the pharmacy, went to the pharmacy dept. and while the clerk was filling out the refills for the 4 scripts, I asked him if he was aware that the "call-in" # was not working. He non-chalontly said "no". He said my prescriptions would be ready in 30 min. I explained that I had other business and would pick them up the next day. I asked him if I should call ahead, and he said "No, they will be ready because they will be filled in 30 min"
I went back the next afternoon (thru the drive-thru) and 1 (0ne) was ready. They had no idea about the other ones!! The clerk said she would investigate and I could come back "later" to pick them up.
"Later" i called to make sure they were available, and they said yes. I went to pick them up, and one that was supposed to be $5.00, was $16.19. I asked the pharmasist why that was, and couldn't understand her response (heavy Asian accent), so because there were 3 cars waiting behind me, I paid the price.
When I got home I called and asked why the price was higher. She said that the note said it had been picked up and/or filled at another pharmacy (IT CERTAINLY HAD NOT!!!) I explained this to her, and she asked if I wanted to return it and get my $ back and I said yes.
I drove back to the pharmacy, then as I was returning the medication, she said she had called ???? (I couldn't understand who, because of her accent!) and the medication would now be $5.00 instead of $16.19. She did give me the medication and refunded the difference in price!!!!!
What a fiasco!!!! 4 trips to the pharmacy for refill of VALID medications!!!!
This report was posted on Ripoff Report on 02/24/2006 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens-Pharmacy/Houston-Texas-/Walgreens-Pharmacy-ripoff-run-around-Poor-customer-service-Houston-Texas-177837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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