- Report: #959686
Report - Rebuttal - Arbitrate
Complaint Review: Walgreens store#5131
Walgreens store#513110401 LITTLE RD New Port Richey, Florida United States of America
Walgreens store#5131 Pharmacy manager "Rachel" making you get additional and unnecessary forms, interrogating you about your past medications, refusing to fill legal prescriptions New Port Richey, Florida
It all began around 4 PM, when I first entered the store to fill a prescription of adderall for my son, who has ADD and does not function well at school without. Normally I go to CVS, but they did not have it and referred us to Walgreens. Rachel could not enter her computer system because her password was not working. She told me to come back in an hour or so, at that time she could "use" the password of her coworker in stead.
I came back around 7 PM, she used her coworkers password but still could not find my son in her system. She then demanded I go to CVS and get a printout of all the adderall prescriptions he has had in the past, to establish a "good faith" history. She refused my request to simply call them up and ask this right there. I inquired: "But what if I just go to my computer and give you a printout of whatever?" Whereupon she responded: " Oh, I will call them up to verify it is legit."
My conclusion was right there and then that she could easily call them up to save me the trip, but that she did not want to do that. She also told me that this is the way she operates, that this drug is highly suspicious and needs to be verified, and that if I did not like it, I should go somewhere else. Mind you, I am standing there with a perfectly legit doctors prescription in my hands and she treats me like a criminal!
I really needed this prescription filled because my son depends on it in school, so I went ahead, got the requested history from (a very friendly) CVS and came right back. Upon my return, which she obviously did not expect, SHE IGNORED ME FOR OVER FIVE MINUTES!!! She did everything else first, including going back in the back to rummage some medicines around and only after her coworker, who was surprised by her behavior, mentioned me standing there waiting with the prescription and requested history in hand, only after that she reluctantly "helped" me. She took the CVS history, looked it over, then started INTERROGATING ME regarding some perceived "inconsistencies".
By then I was seething, but I still managed, barely, to answer her accusing questions to her satisfaction. By now it's around 8 o'clock, and I have been trying to fill this prescription for FOUR HOURS. She then proceeds to tell me, after having me go get the history that she still had to call the doctor to verify if this prescription is REALLY legit. And... She can't do that now because it's too late and she will have to call in the morning.
I took the prescription (which she copied anyway, why do that if you do not intend to fill it???) back and informed her I will file an official complaint against her. She said:" Why not do it right now? The store manager is right there behind you!".
So I did. The store manager was very polite and informed me that she could not override the pharmacy manager. So Rachel made me wait 2 hours on her computer problem, then sends me out on a wild goose chase getting a CVS history, deliberately ignores me after I come back, INTERROGATES me regarding my son's medical history and then STILL REFUSED to fill the prescription, and on top of that sends me to complain to someone she FULL WELL KNOWS cannot do anything about it!
The story ends with me going to another CVS in the neighborhood, who luckily did have it in stock, and getting my prescription filled in less than five minutes.
I actually came back to this walgreens store one last time and I talked to the store manager, showing her the meds. I understand it is a controlled substance but that does not mean that everybody ordering it is a criminal!!! This pharmacy manager Rachel of Walgreens store # 5131 is completely unfit to deal with customers and should be either reeducated or fired if she cannot change her pompous attitude and her nasty habit of sending customers on wild goose chases.
I also contacted Walgreens headquarters regarding this incident. To date I have received no response, if there is one I will let you know. In the mean time, if you need prescriptions filled, please, do yourself a favour and do not go to this pharmacy.
This report was posted on Ripoff Report on 10/24/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens-store5131/New-Port-Richey-Florida-34654/Walgreens-store5131-Pharmacy-manager-Rachel-making-you-get-additional-and-unnecessary-f-959686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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