- Report: #834303
Complaint Review: Walgreens
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| Walgreens 200 Wilmot Road
Deerfield, Illinois United States of America |
|
Walgreens Green Dot Reload Pack My Money Held 96hrs Store Policy Not Posted No Knowledge Deerfield, Illinois
*Consumer Comment: UP TO NO GOOD ??
*General Comment: Limits...
*Author of original report: ok, you're just an idiot
*REBUTTAL Owner of company: You need to pay attention and read
*Author of original report: You should pay better attention to detail
*Consumer Comment: You are wrong
*Consumer Comment: Limits
*Consumer Comment: Gotta know
*Consumer Comment: Curious
*Consumer Comment: Yes, seriously...
*Author of original report: Seriously
*Consumer Comment: Dangerous assumption
*Author of original report: Limitless
*Consumer Comment: Question:
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Hello all,
I needed to purchase some Green Dot MoneyPak reload cards. You can find them at sevral retailers. Walgreens, CVS, and Speedway are a few retailers who carry the reload cards. My goal was to add $2400.00 to my Green Dot Debit Card, and make a purchase the next day. Walgreens happened to be the closest retailer to my home, and since I was walking, Walgreens seemed like a good idea.
At Walgreens, I got 4 MoneyPak reload packs. They have a limit of $500 each. I use the MoneyPak's all the time. So, I get home and begin to load the MoneyPak's to my Green Dot debit card. I had a MoneyPak that I had previously purchased from another store, so I loaded that one first. I then loaded my first Walgreens MoneyPak to my card. Everything was fine. I scratched my 2nd Walgreens MoneyPak and started entering the numbers to the Green Dot website. I finished entering the numbers and the security code, pressed enter, and I was halted by the system. leWalgreens had implemented a policy that limits the use of MoneyPaks purchased from their stores. You can only add one MoneyPak to a prepaid debit card in a 24hr period. Meaning that, since I had purchased 4 of the MoneyPaks, I would not be able to access my money until TUESDAY!!!
This was completely unacceptible. The store manager, nor the cashier, had mentioned anything about this when I was purchasing the MoneyPaks. I know this now, because when i returned to the Walgreens the next day, the store manager had the deer in headlights look on his face when I told him what had happened. This policy was not published near the MoneyPaks or at the Cash Register. I would simply have purchased the cards from another retailer.
I needed to purchase some Green Dot MoneyPak reload cards. You can find them at sevral retailers. Walgreens, CVS, and Speedway are a few retailers who carry the reload cards. My goal was to add $2400.00 to my Green Dot Debit Card, and make a purchase the next day. Walgreens happened to be the closest retailer to my home, and since I was walking, Walgreens seemed like a good idea.
At Walgreens, I got 4 MoneyPak reload packs. They have a limit of $500 each. I use the MoneyPak's all the time. So, I get home and begin to load the MoneyPak's to my Green Dot debit card. I had a MoneyPak that I had previously purchased from another store, so I loaded that one first. I then loaded my first Walgreens MoneyPak to my card. Everything was fine. I scratched my 2nd Walgreens MoneyPak and started entering the numbers to the Green Dot website. I finished entering the numbers and the security code, pressed enter, and I was halted by the system. leWalgreens had implemented a policy that limits the use of MoneyPaks purchased from their stores. You can only add one MoneyPak to a prepaid debit card in a 24hr period. Meaning that, since I had purchased 4 of the MoneyPaks, I would not be able to access my money until TUESDAY!!!
This was completely unacceptible. The store manager, nor the cashier, had mentioned anything about this when I was purchasing the MoneyPaks. I know this now, because when i returned to the Walgreens the next day, the store manager had the deer in headlights look on his face when I told him what had happened. This policy was not published near the MoneyPaks or at the Cash Register. I would simply have purchased the cards from another retailer.
This report was posted on Ripoff Report on 02/05/2012 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens/Deerfield-Illinois-60015/Walgreens-Green-Dot-Reload-Pack-My-Money-Held-96hrs-Store-Policy-Not-Posted-No-Knowledge-834303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
UP TO NO GOOD ??
AUTHOR: rock star from mars - (USA)
SUBMITTED: Wednesday, March 21, 2012
What i was wondering is why does anyone use these cards in the 1st place? Trying to hide money? Whats wrong with a real bank account? green dot and all the other prepaid cards are going to screw you out of the money if they can.they like to hold on to it as long as possible because it is held in a real bank drawing interest.Just think how much interest world wide they make on just say 20% of the cards and if someone is using the card to hide money they don't want to rock the boat so most of the time green dot gets to keep the money.But i think that's what you get for using them in the 1st place!
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What's this?
From www.greendot.com Cardholder agreement "...The maximum daily reload limit is $2,500, however, maximum in-store reload limits apply. ..." So Greendot tells you that different stores have different rules. Therefore, you need to ask before you buy the moneypacks to make sure that the store allows usage of the refills in the way you want to. Therefore when you assumed that Walgreens was the same as everywhere else you messed yourself up and are now complaining about something easily found on Greendot website.
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What's this? #3 Author of original report
ok, you're just an idiot
AUTHOR: Ferg - (United States of America)
SUBMITTED: Tuesday, March 20, 2012
Green dot sets the limits on how much money you can load on your card. Got that. Read it twice. The reseller designates how long you have to wait before you use your reload card. Did you get that? CVS is 15 minutes. Speedway is 60 minutes. They are all different. You idiot. Walgreens is the ONLY retailer that actually set a limit on how many cards you can use in a given time frame. That is the gripe. PAY ATTENTION!!!!!! If I wanted to wait to use my own money, I would have waited. Walgreens policy is that a reload card purchased from them can only be used an hour later, and you can only use 1 ever 24 hours. That is not a green dot policy.
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What's this? #4 REBUTTAL Owner of company
You need to pay attention and read
AUTHOR: Donna - (U.S.A.)
SUBMITTED: Tuesday, March 20, 2012
You obviously have reading comprehension issues. Once again, GREEN DOT sets the limits, not the seller. When you buy any gift/refill/phone/etc. card at Walgreens (and I buy phone cards here often, so I do know this as fact), you get your receipt, plus an activation slip with instructions on activating your card. Green dot receipts say to wait 60 minutes before activating, this is GREEN DOT, not Walgreens.
It's not the store's fault you're a moron.
It's not the store's fault you're a moron.
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What's this? #5 Author of original report
You should pay better attention to detail
AUTHOR: Ferg - (United States of America)
SUBMITTED: Tuesday, March 20, 2012
It actually did happen that way. I didn't try to put $2000 on one card you moron. I bought 4 different cards and walgreens sold them to me. They sold them to me without telling me that the "WALGREENS" policy, not GREENDOT, "WALGREENS" policy won't let you use more than one card per 24hrs purchased from them. If you do the exact same thing at CVS, you have no such limitation. It is a WALGREENS policy. In fact, if you buy the cards from CVS, you only have to wait 15 minutes before you can use each and every card you purchased. Pay attention people.
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What's this?
I doubt this actually happened this way. First off, Walgreens policy does not allow for $2000 worth of refills to be purchased at one time as they have a $500 limit on gift cards in a single transaction to prevent money laundering. On the receipt given to you it says to wait 60 minutes before activating or refilling.
It is not up to the cashier to inform you of Green Dot's policies, it is up to YOU to research before you buy. All they do is sell the card, they are not representatives of the card company and it is not their responsibility to make sure you know what you are buying.
It is not up to the cashier to inform you of Green Dot's policies, it is up to YOU to research before you buy. All they do is sell the card, they are not representatives of the card company and it is not their responsibility to make sure you know what you are buying.
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What's this?
green dot and their retailers place limits on the card to prevent money laundering. The federal givernment has statutes about moving money via western union, so I would assume there are regulations in place for these types of throw away debit cards. The 2500$ limit on the cards is largely to prevent criminals from using them to launder funds.
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What's this? #8 Consumer Comment
Gotta know
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Tuesday, February 07, 2012
not that I ever plan to use these things, but why would Green Dot, or its retailers, put any hold on the access to whatever value is on these card refills?
Is it to hinder refill thieves, or people who scan the codes on the cards hanging where customers can touch them?
Other than that, it's not making sense to me.
Anybody care to answer?
Is it to hinder refill thieves, or people who scan the codes on the cards hanging where customers can touch them?
Other than that, it's not making sense to me.
Anybody care to answer?
Respond to this report!
What's this?
Why are you going after Walgreens if this is a GreenDot card? Are you saying that Walgreens has a different policy than say CVS? Are you saying you have done the exact same thing at CVS, that is buying 4 $500 MoneyPak cards and loading them within a few minutes?
What did GreenDot say when you contacted them?
Also, how did you get from buying 4 $500 MoneyPak cards to loosing $3600. Not only that but according to you they actually offered to give you this magical $3,600..so why didn't you take it? Because as far as we can tell you haven't "lost" anything yet. You currently have $1000 available and the rest of the money is still in the form of the MoneyPak you just have to wait a few days before you can load them.
What did GreenDot say when you contacted them?
Also, how did you get from buying 4 $500 MoneyPak cards to loosing $3600. Not only that but according to you they actually offered to give you this magical $3,600..so why didn't you take it? Because as far as we can tell you haven't "lost" anything yet. You currently have $1000 available and the rest of the money is still in the form of the MoneyPak you just have to wait a few days before you can load them.
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What's this? #10 Consumer Comment
Yes, seriously...
AUTHOR: MochaG - (United States of America)
SUBMITTED: Tuesday, February 07, 2012
"The thing of is that I don't need the cashier to assume anything. I didn't assume anything, other than buying a moneypak is the same all over the world. If you don't use the moneypaks, than you don't know anything about them. However, if you sell them, you should be knowledgeable about the product."
You are correct. I never use the moneypaks as you stated. I do not know how it works, but I do not take a side. However, I see even more "assumption" on your part showing more and more in your reply.
"I go to speedway, buy 4 moneypaks, wait 15mins, load em' up. No Problem. I go to CVS, buy 5 moneypaks, wait 15mins, load em' up, No Problem."
Because others have similar policy, does that mean "every" single vendor would have similar policy? That's called "assumption."
"Someone in that store should have been able to tell me that it is a WALGREENS policy to only allow you to add one card every 24hrs."
Yes, there should. However, did you ask them about the policy? They do not need to tell you their policy unless you ask them. Just try to think if you were one of them, what would you feel when you have to work long hours with little pay? While checking out, would you keep telling different policy for a different product to every customer who comes in to buy those products?
"My money, my card." The feeling of entitlement could lead to assumption as well.
"That policy of Walgreens needs to be posted by the moneypaks and at the cashier."
I agree about this and hope that consumers would also "read" it as well.
You could file BBB and it is your business. To me, the shop is not totally at fault still.
You are correct. I never use the moneypaks as you stated. I do not know how it works, but I do not take a side. However, I see even more "assumption" on your part showing more and more in your reply.
"I go to speedway, buy 4 moneypaks, wait 15mins, load em' up. No Problem. I go to CVS, buy 5 moneypaks, wait 15mins, load em' up, No Problem."
Because others have similar policy, does that mean "every" single vendor would have similar policy? That's called "assumption."
"Someone in that store should have been able to tell me that it is a WALGREENS policy to only allow you to add one card every 24hrs."
Yes, there should. However, did you ask them about the policy? They do not need to tell you their policy unless you ask them. Just try to think if you were one of them, what would you feel when you have to work long hours with little pay? While checking out, would you keep telling different policy for a different product to every customer who comes in to buy those products?
"My money, my card." The feeling of entitlement could lead to assumption as well.
"That policy of Walgreens needs to be posted by the moneypaks and at the cashier."
I agree about this and hope that consumers would also "read" it as well.
You could file BBB and it is your business. To me, the shop is not totally at fault still.
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What's this? #11 Author of original report
Seriously
AUTHOR: Ferg - (United States of America)
SUBMITTED: Tuesday, February 07, 2012
The thing of is that I don't need the cashier to assume anything. I didn't assume anything, other than buying a moneypak is the same all over the world. If you don't use the moneypaks, than you don't know anything about them. However, if you sell them, you should be knowledgeable about the product. I go to speedway, buy 4 moneypaks, wait 15mins, load em' up. No Problem. I go to CVS, buy 5 moneypaks, wait 15mins, load em' up, No Problem. Walgreens wants to dictate when i can use my own money. By the way, it's Tuesday, and only 2 of the cards have worked so far. RIP OFF. Someone in that store should have been able to tell me that it is a WALGREENS policy to only allow you to add one card every 24hrs. My money, my card. That policy of Walgreens needs to be posted by the moneypaks and at the cashier. I'm still furious and I'm still reporting Green Dot and Walgreens to the BBB. And the only thing either of them can do when the BBB rep calls my phone is offer me the $3600.00 I lost for having done business with Walgreens.
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What's this? #12 Consumer Comment
Dangerous assumption
AUTHOR: MochaG - (United States of America)
SUBMITTED: Monday, February 06, 2012
I could see how frustrated you are and agree with you up to a certain point. Yes, they should have some kind of written notice on the card. However, I think you assume that things would be the way you want it to. First, the employees may or may not know the card policies because they are not there to sell only the card. Second, they may not assume that you would be the only person who use all cards at once. It is still valid for them to assume (yes, assume) that you are going to either give each card to different person or use each of them at a different time. Nevertheless, it is not their business (but it is yours) and they should not question you at all. However, you could actually ask them if you have any question. If you have asked questions and they couldn't answer or misguide you, that would be a different story.
Therefore, the problem comes from both side - the shop that does not have a clear policy and you who have assumption. I don't think it is really a rip off.
Therefore, the problem comes from both side - the shop that does not have a clear policy and you who have assumption. I don't think it is really a rip off.
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What's this? #13 Author of original report
Limitless
AUTHOR: Ferg - (United States of America)
SUBMITTED: Monday, February 06, 2012
I am well aware of the $2500.00 limit on the cards. There was nothing on my card when i purchased the moneypaks from Walgreens. The point is that, for some reason, walgreens has implemented a policy that is not posted in the store, and it directly affects whether or not someone would spend money with them. Why in the world would I purchase multiple moneypaks from Walgreens if I can only add one moneypak a day. The entire idea is ridiculous. I've already paid, spent my own money, and then they want to tell me when I can use it.
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What's this?
What was the balance on your card before you started loading the card? These cards have a maximum of $2500 that can be loaded on them.
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What's this? 
