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  • Report: #865332

Complaint Review: Walgreens

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  • Submitted: Sat, April 07, 2012
  • Updated: Sat, April 28, 2012

  • Reported By: TheRoger — Peoria Illinois United States of America
Walgreens
Main and Camp St. E. Peoria, Illinois United States of America

Walgreens Taking advantage of a disabled senior citizen E. Peoria, Illinois

*Consumer Comment: 2 points of interest.

*Consumer Comment: Perhaps...

*Author of original report: Walgreens Taking advantage of a disabled senior citizen E. Peoria, Illinois

*Consumer Comment: You can't be serious.

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1Author 3Consumer 0Employee/Owner

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An older woman friend of mine recently picked-up a couple of prescriptions from walgreens. One of them, for which they charged her $14, was a generic and also was available on their shelf as an OTC for about half that price. At Wal-mart it costs less than $4. Walgreens refuses to allow her to return the drug and get a refund. This woman is disabled and that extra $10 makes a significant difference to her lifestyle.

This report was posted on Ripoff Report on 04/07/2012 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens/E-Peoria-Illinois-61611/Walgreens-Taking-advantage-of-a-disabled-senior-citizen-E-Peoria-Illinois-865332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 3Consumer 0Employee/Owner
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#1 Consumer Comment

2 points of interest.

AUTHOR: Robert - (USA)

1.  doctors will often write a prescription for an OTC drug so that a person's medical insurance will cover it.  This has been a common practice for some time.

2.  Generic vs. Trade Name.  Generics become available from other manufacturer's when the PATENT runs out.  You will not find a generic drug in the U.S. for a Trade Name drug that has an ACTIVE PATENT.
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#2 Consumer Comment

Perhaps...

AUTHOR: Robert - (U.S.A.)

but if I did not know the difference between "name brand", "generic", and "over the counter" (OTC) drugs, I would not call someone who does know the difference, dumb.
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So if you supposedly know the difference between all of these, why did you seem to have no problem with them selling identical prescription drugs over the counter?  The obvious answer is that you probably don't know the difference.

The FDA has approved Claritin to be sold over the counter. She may still need to pick it up at the Pharmacy Counter, but she does NOT need a prescription.  If she actually got a prescription from her doctor I would actually question the doctor as why they did that.  I am not saying that the doctor couldn't tell her to get the Claritin, I would just question as to why he wrote an actual prescription for an OTC drug.  Perhaps there is a version that requires a prescription.  It sounds like you are either not getting the entire story, not posting the entire story.  

As for the price there are a few things.
Walgreens stocks all three versions and will gladly sell any of them to you - all at different prices of course.
- Why do you seem to think this is something bad or shocking?  Because Walmart and other stores do the same thing.  Don't believe me just try to go there and by the Name Brand Claritin for the price they are selling their generic..let us know how that works out for you.

The point Name Brand item are always going to be more than Generics.  It is up to the Consumer as to what they want to purchase.  Generics may be almost identical in every way, but for what ever reason, there are some people that a generic version of the drug will not work and they have to take the name brand.   So this may actually be one of those cases where the doctor felt the Name Brand would be better for her.

If you have real concerns why not go with her to the doctor and find out why he did what he did.  Perhaps there are things about her medical history that you don't know about.  Then when you find that out shop around for the best price you can get..just like anything else you would buy.
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#3 Author of original report

Walgreens Taking advantage of a disabled senior citizen E. Peoria, Illinois

AUTHOR: TheRoger - (United States of America)

I will not let you drag me down into the name-calling gutter, but if I did not know the difference between "name brand",

"generic", and "over the counter" (OTC) drugs, I would not call someone who does know the difference, dumb. Walgreens stocks all three versions and will gladly sell any of them to you - all at different prices of course. The generic name of the drug in question is "Loratadine". It's name brand is "Claritin". Walgreens' OTC is named Wal-Itin and Walmart's OTC is named equate Allergy Relief. All of them, prescription Loratadine, Claritin, and  the OTCs, contain the same ACTIVE ingredients at the same strength. Both the Walmart and Walgreens OTC versions mention Claritin on the front of their boxes. I hope that this information saves you some money in the future.
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#4 Consumer Comment

You can't be serious.

AUTHOR: I am the law - (USA)

Let me stop you right here....

You're saying that Walgreen's sells the EXACT SAME drug with and without a prescription? You honestly think that the drug behind the pharmacy counter has the EXACT SAME name, made by the EXACT SAME company, with the EXACT SAME ingredients in the EXACT SAME way, and has the EXACT SAME dosage as the one off the shelf? You can't be that dumb.

Not only would this be HIGHLY illegal, but it would be an open invitation for THOUSANDS of lawsuits by people who took the drug and it adversely effected their health somehow (if not actually killing them).

I won't comment on the $10 price difference (if that difference actually exists), but as for your friend wanting to return the drug dispensed to her, no pharmacy is going to accept unused medications. What are they going to do with it? They can't sell it to another customer. It's an obvious liability for them. Stop trying to make your friend look like a martyr; it's not working.

There's a million other pharmacies out there, so if she feels like Walgreen's is ripping her off, I suggest you have her take her business to one of them.
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