• Report: #717596

Complaint Review: Walgreens

  • Submitted: Thu, April 14, 2011
  • Updated: Sun, May 01, 2011

  • Reported By: Ralph — Kissimmee Florida United States of America
Walgreens
1111 W. Vine Street Kissimmee, Florida United States of America

Walgreens Walgreens The Pharmacy America Trusts - Since 1901 Refused to take the return of medication - Citing Federal Law against doing so. Kissimmee, Florida

*Consumer Comment: Some folks

*UPDATE Employee: Understand

*Author of original report: Answer to @1 Commenter

*General Comment: Snort Snort

*Consumer Comment: Of course

*Author of original report: To consumer #1

*UPDATE Employee: Pay Attention

*Consumer Comment: I think you misunderstand

*Consumer Comment: Amazing.

*Consumer Suggestion: Law

*Consumer Comment: Insurance

*General Comment: Are you SERIOUS???!!

*Consumer Comment: Answer this

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  I was in the process of leaving one health care provider (Wellcare) and entering into another(Freedom Health). I noticed that I was low on some medications and realized that I could no longer go to Wellcare, because they had already been dropped, and I could not go to Freedom Health because I had not yet been verified with my new doctor. I call both Wellcare and asked them how could I get my medications. I was told to go to a walkin clinic

  Both advised to go to a walk in clinic (urgent care) and have the doctor check me out and write the presciptions that I was low on and Wellcare would take care of the cost as they were still responsible for me until I was officiallly accepted by Freedom Health.

The Doctor there wrote the presciptions I needed. I then told the doctor (Dr A. Aldoo) that my head and nose felt clogged up. He then stated that he would give me something for that. But he did not tell me what it was or tell me how much it would cost.

  I then went to Walgrees Pharmacy and had the prescriptions filled. I came back to pick them up and paid for them. I then went home and immediately fell asleep. I slept for over 8 hours. It was raining hard that night and that might have contributed to the fact of me sleeping so long and my head and nose were  then cleared up..

  I then returned to Walgreens Pharmacy and tried to return the medication as it was no longer needed. That is when I also found out how much it cost, and was told to come back after three (3) o'clock and talk to the pharmacy manager. I came back and spoke to the pharmacy manager and he stated that it was against the law to accept this medication back for a refund. I asked him what the law stated and if he could give me a copy of it. He did not know the name of the law or where I could find a copy of it. This was the Pharmacy manager and he did not know the answers.

  I was not satisfied with his answers and went to see the store manager. He also could not tell about the law or where I could retain a copy of it. He just knew it was the law. He also stated that if he did take it back, "he would have to eat the cost and that he was not going to do that". I then asked him if it was better to eat the cost ($60.00) after wellcare paid the largest portion of the cost.
As without wellcare it would have cost $163.00, or lose a costomer of approximately (5) Years,who spent approximately $125 or more per month,in addition to my medications and his answer was, and I quote "I am not going to eat the cost". He was real nasty about this issue. So, I was then removed from the pharmacy computer, at my request.

I next call the Walgreens Corporation customer service and explained my situation, and was told that I should receive an answer within two (2) days. When no answer came after 5 days, I called again and was told by the young lady that answered that she was sorry but she would process my request and I should be hearing from them soon. I also gave her the specific times I could be reached, as I work nights and sleep from when I get home (between 6:00am and 6:30am) walk and feed my dog and then to sleep in until 1:30 - 2:00PM. Anytime from 2:00 until 7:30pm I could be reached.

  I took aprox. a month to receive a answer from them. The called when I was at the store and the message was "This is walgreens returning you call. Whatever they said at the Walgreens store is how it is. That was the complete message.

  The original request for a refund took place on 01/26/11 one day after the medication was picked up. Early in the day as Ii was after coming home from work.

  My biggest problem is that if there is a law reqarding this, shouln't it be promently displayed, or  at least tell the person about this law, again before filling the persciption and not after the fact, when it is then too late for the presciption holder to do anything about it. If the law was not prominently displayed or was not explained to the presciption holder before the filling out the presciption, shouldn't  that not be enough for them to take it back and render a refund?

  I believe I have entered all the information exactly when and how it happened. I sincerly hope that you can help me get my refund. The medication in question, came in a sealed baggy type of container and has not been opened or the contents withing.

This report was posted on Ripoff Report on 04/14/2011 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walgreens/Kissimmee-Florida-34741/Walgreens-Walgreens-The-Pharmacy-America-Trusts-Since-1901-Refused-to-take-the-return-of-717596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Some folks

AUTHOR: Ramjet - (U.S.A.)

Some folks just have a problem admitting they are wrong.  If you will read all the other rebuttals here, they all are telling you that you were dead wrong and why. Not just me.

I'm sure Walgreen would be happy to discuss the law with you also, if you ask.  I doubt if CVC just brought it up spontaneously. 

Anyway, I expect Walgreen will not be sad to see you go. 

You are apparently upset that I questioned your statement about how much you spend at Walgreen.  If it makes you feel any better, I will retract that statement because it really has nothing to do with your silly complaint anyway.  You mentioning it also has nothing to do with your complaint, it's completely irrelevant.  Wrong is wrong.

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#2 UPDATE Employee

Understand

AUTHOR: Fed Up - (United States of America)

Okay...I think I may understand what you are wanting. BUT, I won't presume anything because so far everyone has been wrong about the facts that you stated in your original report. You would like the pharmacist to recite the laws to you when you purchase a prescription OR you would like the hundreds of pages posted somewhere so that you may go and read them if the pharmacist is unable to give you an exact location and verbage.

Also, it is everyones fault but your own. I'm not presuming. That is how you are representing yourself.

I have worked for Walgreens for 14 years in many different states. Not all states have the same rules and regulations. And in order to become a pharmacist or a pharmacy technician, you have to pass a law test for the state in which you are wanting to be liscensed in.

It appears that your cheif complaint is that the pharmacist, the pharmacy manager, and the store manager could not tell you where this law was.

If that is the case, then everything you purchase should come with an explaination of return or refund policy. What line of work are you in? I guarantee there are laws that you cannot cite on the spot if someone asked you.

If you continue to go through life expecting people to always have the answers, then I'm afraid you have set yourself up for a huge disappointment.

And just so that we're clear, I'm not a manager nor do I ever want to be. I don't want to deal with people like you. People who think they are entitled to something because they failed to take responsibility for their themselves.

Oh...and I do appologize if any of this sounded as though I was presumming anything. I believe I was mearly going off the facts that you have stated in your report.
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#3 Author of original report

Answer to @1 Commenter

AUTHOR: Rallllllph - (United States of America)

In answer to your comments, you yourself do not read very carfully. I never asked them to try to re-sell the prescription drug to someone else. And, if you read my closing statement on why I believed I should still receive a refund, was because of them not having said law promently displayed. In other words, the customer (in this case me) should have been able to veiw any law that pertains to persons perchasing their perscriptions at this companies (Walgreens) outlet stores.
Before the fact and not after the fact. I had been getting my perscriptions fill at Walgreens for over 5 years and never once had been told of this law. In fact, on the receipt received, It state that (any) product could be returned withing 30 days for a full refund. Not excluding persciption drugs.
This is a postion all outlets stores, inclucing Walmart, CvC drug outlets. Publix, and many others all post their conditions on how and why you can or cannot receive a refund. This also includes Dr's offices, dentist, ect,ect.
I now get my persciptions filled across the street a CVC drug outlet and they were very happy to tell me of this law and discuss it with me in full at any time I wished. That is how a company in this business operates. On the up and up.
As far as your doubts go. You have no knowledge of me and to make that statement is totally rediculous to me. As I would never make a statement like that if I did not have the bank statements to back me up. Have a great day and don't try to comment on someone else's problem unless you really know something about it. Not just to write a negative reply without true facts to back them up.
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#4 General Comment

Snort Snort

AUTHOR: Christiana - (U.S.A.)

Why is it when people don't get the answer they want they always say "You must work for XXX".  Grow up and take responsibility for your actions.  You said the Dr. didn't tell you what it was or how much it cost.  ASK!!  If when you were at Walgreens and you asked what it was and how much it would be and you didn't get a satisfactory answer,  LEAVE!!  You claim you have been going there 5 or so years....ok, do you want a medal?  Possibly a petting zoo and balloons?  NOBODY CARES.                                                                                                                                                                                    They are there to sell prescriptions, make-up, perfumes, baby needs, etc.  YOU are not as important as you think.  It is a business and for the past 5 years you seem to have been more than happy with them if you spend like you say you do.  And I'm not saying I don't believe you.  I do, as I also spend quite a lot in Walgreens, too.  But I don't see that as me doing them any kind of huge favor and that I should have some sort of sort of special treatment when I walk in. I'd bet anything that when I am done shopping there I am more happy than they are.  They sell cool junk there sometimes!! :)  They have the things I use and its quick to get in and out of there.

No pharmacist in their right mind would EVER take back an RX.  That should fall under the heading of a no-brainer and to think they would was rather foolish.  Also, to have that law posted where people can see and read it, well, I have to say you gave me a good laugh.  Your demands are unreasonable and you come across as a PITA.  I am sure they were glad to remove you from their computer.
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#5 Consumer Comment

Of course

AUTHOR: Ramjet - (U.S.A.)

Of course I don't know for sure how much you spend at Walgreen per year.  That's why I stated that I doubt it, not that I know it.  Big difference as you yourself stated.  I still doubt it.

I believe you didn't care if they resold the prescription but why in the world would they take something back, give you your money back and throw it away just because you didn't need it.  That would be ridiculous on their part, almost as stupid as you trying to return it to begin with. The disposal thing is intended for people to be able to return old unused prescriptions to a pharmacy so they can get them disposed of properly.  They don't ask for their money back because they didn't use them all up.  Ridiculous.

I am sure there are many laws that apply to a pharmacy and they are not all 100% posted.  You would not have read them anyway.  There is a thing called common sense that would tell most people that you cannot return drugs without having a specific law posted.  That's absurd.

And no, I don't and have never worked for any pharmacy at all, let alone Walgreen.

You just need to admit you made a mistake and learn from it.  Seems pretty easy to me.  We learn things everyday, shouldn't be a big deal.

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#6 Author of original report

To consumer #1

AUTHOR: Rallllllph - (United States of America)

 First of all, I did not ask for the returned medication to be resold. In fact, after doing additional searches on the internet, I found out that all returned are to be thrown away (destroyed). And you should not make statements you cannot back up. I did not merely ask for a refund on that basis.

 I ask for a refund because I and others having to have perscriptions filled, shoud have been made aware of the law, before the persciption (s) were filled, not after it was filled. Do you understand that is the part I am upset about.  And secondly you should not make statements that you doubt what a person spends or not spends per year at a business, when you do not know the answer yourself. You may doubt it, but you do not know.  For your information, I would be stupid to make the statement that I did, without having the proof to back it up. My bank statements speak for themselfs. I would like to ask you a question.  What Walgreens do you work for. You sound like a typical Walgreen's employee or LPS. Are You?
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#7 UPDATE Employee

Pay Attention

AUTHOR: Fed Up - (United States of America)

You crack me up! I continue to be amazed at the number of people who swipe their credit card or write their check and then call or come back later to complain about the price. I then returned to Walgreens Pharmacy and tried to return the medication as it was no longer needed. That is when I also found out how much it cost, and was told to come back after three (3) o'clock and talk to the pharmacy manager. So what is your excuse for paying for a medication that you didn't know if you would need or not? Do you realize how much information a pharmacist has to retain? If you doubted what they said, why did you not go home and look it up for yourself before issuing a threat that is heard on a daily basis at any retail store?

Also, you are seeing a doctor for the first time at a walk in clinic where they have no medical history on you and he writes you a prescription. I then told the doctor (Dr A. Aldoo) that my head and nose felt clogged up. He then stated that he would give me something for that. But he did not tell me what it was or tell me how much it would cost. What if it was something you were deathly allergic too or interacted with the medications that you get filled every month? And why would you take something that you were unfamiliar with? Is it because someone has the initials M.D. behind their name? Who would you blame if something addverse happened?

Bottom line: You are an adult who can obviously read, write, and hear. Time to put those reading skills and hearing skills to work and be responsible for yourself.
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#8 Consumer Comment

I think you misunderstand

AUTHOR: Lawrence - (USA)

This website is to report rip-offs. Not to assist victims in getting refunds or anything like that. You stated   "I believe I have entered all the information exactly when and how it happened. I sincerly hope that you can help me get my refund. The medication in question, came in a sealed baggy type of container and has not been opened or the contents within" as if someone is supposed to be at your beckon call to help you to resolve this issue. Go back to sleep.
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#9 Consumer Comment

Amazing.

AUTHOR: Flynrider - (USA)

"My biggest problem is that if there is a law reqarding this, shouln't it be promently displayed, or  at least tell the person about this law, again before filling the persciption and not after the fact, when it is then too late for the presciption holder to do anything about it. "

   Shouldn't common sense tell you that you can't return a prescription drug?   Can you imagine a pharmacist taking a returned prescription and turning around and dispensing it to some unknowing customer?  How would you like to be that unknowing customer.

  Common sense will tell you that prescriptions are not sealed.  Therefore, the pharmacist would have no way of knowing if the drug had been mishandled or tampered with while it was in your possesion.   It boggles the mind that you think this would be acceptable.
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#10 Consumer Suggestion

Law

AUTHOR: Ashley - (U.S.A.)

The specific federal "rule" on this is Food & Drug Administration (FDA) Compliance Policy Guide # 7132.09:

"Sec. 460.300 Return of Unused Prescription Drugs to Pharmacy Stock
(CPG 7132.09)
POLICY:
  A pharmacist should not return drugs products to his stock once they have been out of his possession. It could be a dangerous practice for pharmacists to accept and return to stock the unused portions of prescriptions that are returned by patrons, because he would no longer have any assurance of the strength, quality, purity or identity of the articles.

  Many state boards of pharmacy have issued regulations specifically forbidding the practice. We endorse the actions of these State boards as being in the interest of public health. The pharmacist or doctor dispensing a drug is legally responsible for all hazards of contamination or adulteration that may arise, should he mix returned portions of drugs to his shelf stocks. Some of our investigations in the past have shown that drugs returned by patrons and subsequently resold by the pharmacist were responsible for injuries.
Issued: 10/1/80"
source: Food & Drug Administration
http://www.fda.gov/ora/compliance_ref/cpg/cpgdrg/cpg460-300.html


There ya go.
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#11 Consumer Comment

Insurance

AUTHOR: Jeanski - (USA)

It's pretty obvious the OP doesn't understand the impact of what s/he wanted to do.  So I'd like to offer a more concrete suggestion. Next time, why not ask your provider to write a script for only what you need? If you're healthy enough to go to work, and your complaint was a nothing more than what sounds llike a head cold, why did you even go to the doctor? You could've saved yourself a lot of money by buying something over the counter. In addition, your insurance company wouldn't have paid out all that money for a prescription you apparently didn't really need.

This is why health care costs so much....
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#12 General Comment

Are you SERIOUS???!!

AUTHOR: Christiana - (U.S.A.)

Good God in Heaven, this is nuts.  I thought the dopey people who complain about being ripped off by so called "psychics" beat everything, but I see I was wrong.  This is the same as going to McDonalds, ordering a Big Mac and eating only half then go back to McD's and say you can't finish it all, I want a refund.  I just went to Google, and found 3 articles on returning a prescription and they all say it is against the law for many reasons, the first being they don't know if its been tampered with, and would you like to be given an RX that someone else had?  Geeze, this is beyond comprehension.   You are making all this fuss over a stopped up head.  OMG.  I hope they ban you from their store.  Please don't come to Ohio.
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#13 Consumer Comment

Answer this

AUTHOR: Ramjet - (U.S.A.)

Would you want them to sell you prescription drugs that some random person had returned? You would be here raising hell for selling you returned drugs. 

I can't believe you would even try.  Give me a break, this is ridiculous!

I also doubt if you spend $1,500.00 a year at Walgreen.
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