• Report: #435948

Complaint Review: Walkfit Platinum, LLC

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  • Submitted: Fri, March 20, 2009
  • Updated: Wed, July 14, 2010

  • Reported By:Manteca California
Walkfit Platinum, LLC
20100 S. Vermont Ave., Torrence, California 90502 Hollywood, California U.S.A.

Walkfit Platinum, LLC Overcharged for s & H, tried to charge to credit card again, found out of date Hollywood Or Torrence Or Rancho Cucamonga, California

*Consumer Comment: I got a refund! Thanks, Mary.

*Consumer Comment: Yes! Purchase at Bed Bath & Beyond. Thanks for the tip!

*UPDATE Employee: Walk Fit Platinum

*UPDATE Employee: Walk Fit Platinum

*Consumer Suggestion: RE: Walkfit Platinum

*Consumer Suggestion: RE: Walkfit Platinum

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I purchased a set of Walkfit Platinum inserts via telephone, (1-877-264-9243) on January 12, 2009 with my Visa card, which was charged $59.19. Authorization #6673. Also, I received two sets of platinum cushions at $14.95 each, which I didn't order, as well as a bottle of lotion for $19.95, which was not ordered by me. When I received the merchandise, the bill noted that there was a balance due for $37.80 for shipping and handling, and I called and said that it was too much for shipping and I refused to pay this exorbitant amount because the package didn't weigh more than 3 Lbs. Additionally, the bill stated that the company would be sending more merchandise every month and I did state that I didn't want this to happen, had a call from Neil today (3/20/09) at 8:29 am, that I still owed for the S & H charges and my credit card dates had expired so they couldn't charge me, and I refused to pay this and was told that it would be sent to collections.

Lucky me, the card actually did expire in Feb. 09! Sorry I didn't check with Ripoff Report first! Never again will I buy anything without checking with you!

Jean m m
Manteca, California
U.S.A.

This report was posted on Ripoff Report on 03/20/2009 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walkfit-Platinum-LLC/Hollywood-California-90028/Walkfit-Platinum-LLC-Overcharged-for-s-H-tried-to-charge-to-credit-card-again-found-o-435948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I got a refund! Thanks, Mary.

AUTHOR: Vasco - (USA)

I emailed Mary about the "express handling" charge that I didn't "uncheck" on their website. I received a refund for that charge! She also said she would mention the automatic default to "express handling" to the Webmaster. Try emailing her.

Satisfied customer now.

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#2 Consumer Comment

Yes! Purchase at Bed Bath & Beyond. Thanks for the tip!

AUTHOR: Vasco - (United States of America)

Thanks for the tip of purchasing this item at Bed Bath and Beyond! I have bunyons and really like this product as I am 55 yrs old and work on my feet in a warehouse. They make a world of difference though you do need to follow the break in instructions. It's just the shipping that is outrageous since I do work in a Fed Ex warehouse so I should know how long it takes for "express shipping". Thanks again for the tip!
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#3 UPDATE Employee

Walk Fit Platinum

AUTHOR: Mary - (United States of America)

6/23/10 I work for the Walk Fit company and will be happy to assist you. Please email me directly at marya@walkfit.com so I can locate your order in our data base. Thank you. Mary
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#4 UPDATE Employee

Walk Fit Platinum

AUTHOR: Mary - (United States of America)

6/23/10 I work for the Walk Fit company and will be happy to assist you. Please email me directly at marya@walkfit.com so I can locate your order in our data base. Thank you. Mary
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#5 Consumer Suggestion

RE: Walkfit Platinum

AUTHOR: Rachel - (United States of America)

Considering the circumstances of your situation, It would probably be best to find a store location that sells the "Walkfit Platinum" that way you can try out the product before deciding to make a make a purchase, plus you do not have to worry about paying shipping costs. I did find one store that does sell it which is "bed Bath and Beyond" (note: make sure the store location in your area sells that particular product) The only thing I can confirm is that the product is available to by on http://www.bedbathandbeyond.com/product.asp?order_num=-1&SKU=16869210I (It may satisfy you to order online a trusted company) 

Otherwise just search the net for store locations that sell the product. Hope this helps.

R.L.

New York
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#6 Consumer Suggestion

RE: Walkfit Platinum

AUTHOR: Rachel - (United States of America)

Considering the circumstances of your situation, It would probably be best to find a store location that sells the "Walkfit Platinum" that way you can try out the product before deciding to make a make a purchase, plus you do not have to worry about paying shipping costs. I did find one store that does sell it which is "bed Bath and Beyond" Otherwise just search the net for store store location. Hope this helps.

R.L.

New York
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