- Report: #1081056
Report - Rebuttal - Arbitrate
Complaint Review: Walla Move and Store
Walla Move and Store1274 49th st brooklyn, NY 11219 , Select State/Province USA
Walla Move and Store Failed to full fill contract, low estimate, didnt finish move brooklyn New York
*REBUTTAL Owner of company: Walla is the worst company ever
*REBUTTAL Owner of company: Walla Answer
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I had an estimator from this company come to my house and give me an estimate, after this I agreed to use the company. Then on the day they came to take my stuff, even though I had less items than the estimate all the sudden the total amount of space for the move went up by 50%. This was the first sign of worry.
On the day they brought the truck to my house to unload, they told me I needed to pay 500 dollars for a shuttle fee, because I was in an area that did not allow them to unload. I called the police who came and told them park in the street with a cone and unload. The driver proceeded to argue with the police about the ability to park there. At this point he put out a cone and started to unload, I could tell he was nervous so to be nice I said he could leave the small boxes and take in the big items. He then proceeded to unload the truck brought in 2 items and left everything else on the curb. Half way though he stopped unloading until I signed to say all boxes where to be left. He took in a couch and the bed, but left every other piece of furniture and items outside.
He was in a hurry because he had to then load up a refrigerator and take it over to the parents of someone who worked for the company. So this seemed to be more important than my move. I was missing a box when he drove off, but he had to move that refrigerator. I tried to contact the company they said they would call me back that was over three weeks ago. I signed a contract and paid a lot for this move and they didn't complete there end of the contract at all. Then ignored my issue afterwards, there was never a follow up call, they my emails were then ignored after the first week.
This report was posted on Ripoff Report on 09/02/2013 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walla-Move-and-Store/Select-StateProvince/Walla-Move-and-Store-Failed-to-full-fill-contract-low-estimate-didnt-finish-move-brookl-1081056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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