- Report: #1120485
Report - Rebuttal - Arbitrate
Complaint Review: Walmart #529
Walmart #5296410 Interstate 45 La Marque, Texas USA
Walmart #529 I slipped in fell in front of employees, & CMI denied my claim!!!!! La Marque Texas
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On October 13, 2013, I slipped on some water in front of the bathroom vestibule entrance. I fell forward, catching myself w/ my hands & right knee. I was so embarrassed because there were many people around, and because of the water & my hands were slipping, I couldn't get up- so an employee helped me to my feet. I paid for my items (my daughter was in line & began putting the items on the counter while I was using the bathroom which was right in front of the register) & was leaving the store when an employee ran after me. She said she needed to get a manager & I had to fill out an incident report. I sat n the bench inside the store until a manager brought me the form.
The manager asked if I was ok, I told him I was but my knee did hurt. I pulled up my pant leg & my knee was red & already started to bruise slightly (which the manager saw). As I completed the form, he asked if he needed to call an ambulance, I told him no. He suggested I get my knee checked out because he could see the mark developing on my knee, & I was limping slightly.
When I got home, I iced my knee. It started bruising much more so I went to the nearest ER. They did an xray, nothing was fractured, it was badly sprained, that I needed to wrap it & I was told to stay off of it a few days & prescribed pain meds & an insaid. I took pictures of my knee at various stages, & by the next day it was black, blue, green, & purple. I was limping because it hurt to put pressure on it, and missed 4 days of work. As instructed by the manager, I called Walmart CMI at 800-599-9906. I filed a claim with them, offered to send them pictures & explained what happened very thoroughly. The rep told me they'd review it & mail me a letter.
Fast forward to December, I followed up because I received a bill from the ER. I was told they'll mail me a letter.
I still have not received any correspondance, so I just called again today (Feb 3, 2014) & spoke w/ a rep named Kenyatta White, ext #3896624. She told me my claim was denied (get this) because the tapes were reviewed, and since the cleaners cleaned the bathroom 30 minutes prior, & a customer spilled water in the area, they weren't at fault!!! I asked, "So the video shows there was water there, without any cones or signs to notify customers, and Walmart isn't at fault?? It shows that I fell at no fault of my own, and it was denied??". She said yes. I told her I'll contact a lawyer because this is BS, and I can't believe Walmart wasn't going to take care of the claim. I told her I just want my ER bill paid & my wages for the 4 days I missed. I CANNOT BELIEVE THIS CRAP!!!! Walmart & their "family values"- they're a huge company, I feel they don't give a crap about what happens to their customers!!!!!!!!
I'm not sure what to do, I can't afford a lawyer, I'm a single mom of 2 with one in college, but I sure need the ER bill paid & 32 hours (at $22 an hour) paid ASAP. Any ideas or suggestions???
This report was posted on Ripoff Report on 02/03/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-529/La-Marque-Texas-77568/Walmart-529-I-slipped-in-fell-in-front-of-employees-CMI-denied-my-claim-La-Marqu-1120485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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