- Report: #1083772
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Canada Ltd
Walmart Canada LtdMISSISSAUGA, Ontario Canada
Walmart Canada Ltd Walmart.ca The worst prdouct ever and Walmart Customer Services Don't care MISSISSAUGA Ontario Canada
*Author of original report: I didn't ask for a refund
*General Comment: You are...
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I bought 2 sets of 8 Solar lights from Walmart Canada Online in Sept 2012.
The lights no longer function and some only last for 5 mins.
I know others have said the same about the poor quality of these lights, however I was shocked that Walmart Canada Customer Services doesn't care about their customers at all. [continued below]....
Now the second set had the same issue and failed. Now walmart tell me to contact the manufacturer directly. What a load of rubbish that is. this companies website is under maintenance indefinitely and their details are all in china. I was told to contact them, How crazy is walmart to tell customers this. they import products exclusively and don't stand by customer returns. I was told senior management have declined the offer of paying for the return of the product and giving a refund.
I since called Walmart Canada customer care once again stating this is not good enough. I then said once again the manufacturers details and website is no longer valid so i am coming to Walmart for a resolution on this and need the details of the manufacturer.
I was then told that the associate you spoke to didn't give these details when seeking approval from senior management to make an exception or resolution on this case.
If this is how Walmart Canada is going to treat their loyal customers I will switch to Target and Home Depot for everything as their customer services is outstanding and first rate. I encourage you to not make the same mistake when putting your trust in Walmarts products they import, Its obviously something they want to sell quickly and move on after having made their money.
This report was posted on Ripoff Report on 09/11/2013 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Canada-Ltd/MISSISSAUGA-Ontario/Walmart-Canada-Ltd-Walmartca-The-worst-prdouct-ever-and-Walmart-Customer-Services-Dont-1083772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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