- Report: #1074544
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Canada
Walmart Canada, Select State/Province USA
Walmart Canada Loss Prevention Victoria British Columbi
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COMPLAINT on an Incident Involving a Security Business or Security Worker
PART 1: COMPLAINANT CONTACT INFORMATION Complainant’s Name: (Surname) ______________________________________________________ (Give) ______________________________ (Middle) __________________________ (Surname) Walker (Middle) Wayne (Legal Given) Timothy If you are someone asked to complete this form on behalf of the complainant named above, what is your relationship to the (Other) complainant? ! friend ! relative ! neighbour ! other (describe): ________________________________________________________ (Postal Code) V8R 4W1 (Province) BC (City/Town) Victoria (Street Address) 1912 Duchess Street (Apt) 1 (checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked Complainant’s Residential Address:
Apt.#__________ Street Address ______________________________________________ City/T own: ____________________________________ Province: _________ Postal Code:___________ (Phone Number) 889 3281 (Area Code) 250
1. Phone: ( ________ ) ______________________________ ! home ! work ! cell ! page (Phone Number) (Area Code)
(checkbox) Unchecked (checkbox) Unchecked (checkbox) Checked (checkbox) Unchecked 2. Phone: ( ________ ) ______________________________ ! home ! work ! cell ! page (Phone Number) (Area Code)
(checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked 3. Phone: ( ________ ) ______________________________ ! neighbour ! relative ! friend ! cell ! page (Fax Number) (Area Code)
(checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked (checkbox) Unchecked 4. Fax: ( ________ ) ______________________________ (optiona) (E-mail) firstname.lastname@example.org
5. E-mail: ____________________________________________________________________________________________________ (optiona)
Security Programs and Police echnology Division office hours are Monday to Friday, 8:30a.m. to 4:30 p.m. (Best Time) anytime
• If we need spea with you, wha the be time to ca with office hours? ________________
• If we have trouble reaching you, ma we leave a message at a particula phone numbe? (Phone Number) 889-3281 (Area Code) 250 q Yes, a phone number ( _______ ) _______________________ (checkbox) Checked ! No - but I understand that if you are unable to contac me within a month of filing this complaint, the compla will be considered
(checkbox) Unchecked closed and no further ac will be taken.
PART 2: COMPLAINT 1) Does this complaint involve a licensed security business or licensed security worker? ! yes ! no ! e (checkbox) Checked (checkbox) Unchecked (checkbox) Unchecked 2) Name the business or worker you are submitting a complaint about: (please be as exact as ca) (Comment) Walmart Canada # 3109
3) Provide the following information if you have been able to get it: (it help identify the business worke) (Worker licence number) (Business licence number) Business licence number: ___________________________ 3 orker licence number: _____________________4 Other information such as address, phone number, type business: (Comment) 3460 Saanich Rd. Victoria BC V8Z 0B9 Phone: 250-475-3356 Retail
4) Particulars of the incident: (Time incident occured) 1300-1600 (Date of incident: (year/month/day) 2013 /Aug/03 (checkbox) Checked (Comment) Inside Walmart Pet Department (checkbox) Unchecked Date of incide: (year/month/day) ____________________ T ime incide occured: __________ q a.m. q p.m. Where it happened:
Ministry of Justice
Policing and Security Programs Branch, Security Programs D PO Box 9217 Stn Prov Govt, V ictoria BC V8W 9J1 Phone: 1-855-587-0185 Fax: (250) 387-4454 E-mail: sgspdsec@g .bc.ca
Security Industry and Licensing website: www.pssg.gov.bc.ca/securityindustry
5) Describe the incident (what happened, who was there, etc.):
(Comment) First spotted the person near the baby department standing and watching 2 women . He had a Walmart hand basket, with Breton Crackers in the basket, nothing else. But the look on his face while he was watching the women in the baby department with his cell phone pointing at them, makes a person wonder what he was doing. I carried on with my shopping with my sons. In another section of Walmart ( cookies / cracker area I think), my wife comes up me and loudly said there is a guy watching her thru the shelves and he has a cell phone with him. I went around and confronted him. The first thing I asked was " are you a store detective?" he said " no". I told him that I do NOT believe him and wanted to see his security license. He told me that he does not have to show his license and I can "Go f**k myself" and he ran off. The swearing was done in front of my 2 children, who are both Autistic ( Jesse Walker : age 11 and Jake Walker : age 12) . I gave the kids to my wife and went to the front supervisor (Linda) and made a complaint to her. She said " I know who it is and yes he is security but I can not give you his name" I told her I asked for his security license and he said no and told me to go f**k my self. As this has gone on, Brad the store manager( store phone # 250 475-3356 ) has been advised (Aug 08/13)by Walmart district loss-prevention officer (Brian Webber - Phone # 250 248 2566) that they do not have to show security license to anyone except a police officer or a government official. Brad the store manger has done nothing to correct this matter. I have been in contact with Silvie (female) at 1-800-328-0402 (Silvie is not with customer service but customer service will direct connect you to head office and to Silvie ...my file number with Walmart / Silvie is 2508893281 ) Silvie was also advised by Brad the manager of Walmart that they do not have to show a security license. The gentleman is between 5' and 5' 4 inches tall, bald and wears glasses. He is Caucasian, and very slim. 6) Why do you believe the actions of the business or the worker were unfair?
(Comment) Yes...I was told to "go f**k myself" in front of 2 autistic children, I asked for security id because he was watching my wife thru the shelves. Before my wife he look as if he was doing something with a cell camera toward two pregnant women in the baby department of Walmart. As far as I am concern, this was a peeping , sick and pervert person watching women in Walmart who might have taken pictures with his cell phone. He would not identify himself and said he was not a store detective. 7) Have you taken steps to resolve this problem with the business or the worker? q no q yes
(checkbox) Unchecked (checkbox) Checked If yes, what steps have you taken?
(Comment) They will not tell me who he is, they have not apologize. As per Walmart district loss-prevention officer (Brian Webber) they do not have to show the security license when asked for. (checkbox) Checked (checkbox) Unchecked 8) Have you discussed this incident with anyone else, such as the employer, the police, a support group, etc.? q no q yes
If yes, provide names and contact information and also the file number or reference number if one was provided. (Comment) Silvie - Walmart Head Office 1 800 328 0402 ( ask for her and they will transfer to head office) File Number # 2508893281 Brad - Store Manager of Walmart Canada where this happen 250 475 3356 Linda - Front End Manager (blonde hair, wears glasses, 5'4" to 5'6") made complaint to on Aug 03, 2013 2 other people who work at Walmart where this happen and are friends. They both know who is the person ( Loss Prevention Officer who would not show Security License ) have confirmed he works there as security, but do NOT know his name. Complainant’s Signature: _______________________________________________ Date Signed: ____________________________ (Date Signed)
DISCLOSURE: All information regarding this application is collected under the Security Services Act and its Regulations and will be used for that purpose. The use of this information will comply with the Freedom of Information and Privacy Act and the Federal Privacy Act. If you have questions regarding the collection or use of this information, please contact 250 356-1501.
This report was posted on Ripoff Report on 08/09/2013 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Canada/Select-StateProvince/Walmart-Canada-Loss-Prevention-Victoria-British-Columbi-1074544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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