- Report: #66823
Complaint Review: Walmart Connect
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| Walmart Connect Po Box 28650
Jacksonville, Florida U.S.A. |
|
Walmart Connect - Compuserve - gateway.net - Netscape ripoff cheats liars Jacksonville Florida
*Consumer Suggestion: ME TOO! ..glad to know I am not the only one being treated poorly
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
September 11, 2003
To: Wal-Mart Connect
Fx: 904-232-4800
I am writing this letter to get a credit for my account in the total of $60.00. I called back on March 18,2003 to cancel my account. Your company did not cancel my account as I had requested that you do so in March. As you can plainly see I have not used this account sense then.
After spending 2 hours and 45 minutes on the phone with your so called customer service and billing personal I have come to the conclusion that your company does very poor business. I find it hard to believe that you support individuals who do not do their job and argue with your customers. I was taught that the customer is always right. It is best to try to satisfy a customer to keep them coming back.
However that is not your companies motto. I have shopped at Wal-Mart and Sam's Warehouse for over 25 years and if this is the service that I can expect from you I feel that my business will be better served going somewhere else. I just happened to look at my bank statement on August 25. 2003 and noticed that you still had not canceled me account.
I was told from one of you customer service personal, that I used the total of 300 minutes that totaled 6 hours of use. I don't know what kind of billing you do but in math class 60 minutes is 1 hour (and 60 x 5 is 300). It showed that I logged on twice. Once in February, and once in March. Your company has continuously over billing people and not canceling accounts as requested.
I am informing you that I am disputing this with my bank as well and will be sending a copy of this letter to the Better Business Bureau. As well as the Attorney Generals office so that they can look into your shady business practices. I found several people that put information out on the Internet about your Internet service and I found that every thing that I saw was correct.
I hope that you will credit my account for the money that you took with out my consent. That totaled the amount of $60.00. I called and canceled my service again on September 11, 2003. I hope that your company will not take any more of my money.
Regretfully,
Sharon Wiegand
This is actual letter sent to wm connet
Sharon
louisville, Kentucky
U.S.A.
To: Wal-Mart Connect
Fx: 904-232-4800
I am writing this letter to get a credit for my account in the total of $60.00. I called back on March 18,2003 to cancel my account. Your company did not cancel my account as I had requested that you do so in March. As you can plainly see I have not used this account sense then.
After spending 2 hours and 45 minutes on the phone with your so called customer service and billing personal I have come to the conclusion that your company does very poor business. I find it hard to believe that you support individuals who do not do their job and argue with your customers. I was taught that the customer is always right. It is best to try to satisfy a customer to keep them coming back.
However that is not your companies motto. I have shopped at Wal-Mart and Sam's Warehouse for over 25 years and if this is the service that I can expect from you I feel that my business will be better served going somewhere else. I just happened to look at my bank statement on August 25. 2003 and noticed that you still had not canceled me account.
I was told from one of you customer service personal, that I used the total of 300 minutes that totaled 6 hours of use. I don't know what kind of billing you do but in math class 60 minutes is 1 hour (and 60 x 5 is 300). It showed that I logged on twice. Once in February, and once in March. Your company has continuously over billing people and not canceling accounts as requested.
I am informing you that I am disputing this with my bank as well and will be sending a copy of this letter to the Better Business Bureau. As well as the Attorney Generals office so that they can look into your shady business practices. I found several people that put information out on the Internet about your Internet service and I found that every thing that I saw was correct.
I hope that you will credit my account for the money that you took with out my consent. That totaled the amount of $60.00. I called and canceled my service again on September 11, 2003. I hope that your company will not take any more of my money.
Regretfully,
Sharon Wiegand
This is actual letter sent to wm connet
Sharon
louisville, Kentucky
U.S.A.
This report was posted on Ripoff Report on 09/11/2003 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Connect/Jacksonville-Florida-32226/Walmart-Connect-Compuserve-gatewaynet-Netscape-ripoff-cheats-liars-Jacksonville-Flo-66823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Suggestion
ME TOO! ..glad to know I am not the only one being treated poorly
AUTHOR: Kalry - (U.S.A.)
SUBMITTED: Monday, September 22, 2003
I have the exact same problem. I am glad to know I am not the only one being treated poorly by walmart connect ! They owe me 60.00 too! Unfortunately I probably won't get it back but if I can save another person from getting this service and dealing with them it will be enough for me! I will write a letter to their corporate office as well. Charter pipeline has been wonderful service for me if anyone is looking for an alternative in this area.
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