• Report: #1134510

Complaint Review: Walmart Family TMobile

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  • Submitted: Fri, March 28, 2014
  • Updated: Fri, March 28, 2014

  • Reported By: Flutist — Johnson City Tennessee
Walmart Family TMobile
, Select State/Province USA

Walmart Family TMobile Family TMobile is a true RipOff Walmart Company wide Tennessee

*Consumer Comment: Wrong Company

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I wish to report what I consider to be a poor service and one that is being promoted as a true savings to those seeking to save on their Cellphone bill.

Seeking to save, I tried Family mobile at WMart. After only using for 3 wks, the service area was so poor that couldn't even call out from inside my home. I cancelled my service and after receiving a new Sim card, couldn't even activate my phone because it was locked ( thru TMobile company). When I called customer service, they informed me that they wouldn't be able to unlock my phone, and that I would have to talk to the main TMobile company for that. I ended up having to do without a phone for 2 wks and paying a local phone repair store to put in an unlock code ( cost $28). I was also informed by customer service ( all reps have very foreign accents) that I would still owe fees untill the 45 day billing period ended ( even though my service was cancelled 3 wks earlier ) I ended up paying a total of $63.99 just to cancel my service. Oh, another thing... when you pay your bill at a Walmart store, you are charged $.88 to pay. When you seek to pay over the phone, you will be charged $5 to do so. Crazy? Yeah, I was so tired of the headache, I gave in and paid the fee anyway. How ridiculous to be charged for just trying to pay your bill. 

 

This is a poor service, with added expense. Don't be fooled by their ads.

 


This report was posted on Ripoff Report on 03/28/2014 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Family-TMobile/Select-StateProvince/Walmart-Family-TMobile-Family-TMobile-is-a-true-RipOff-Walmart-Company-wide-Tennessee-1134510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Wrong Company

AUTHOR: The Expert - ()

Besides, the $.88 payment fee (Which is common for A LOT of retail companies) this really has nothing to do with Walmart but your cell phone carrier.  SMH

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