- Report: #667485
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Money Card
Walmart Money CardP.O. Box 1187 Monrovia, California United States of America
Walmart Money Card G.E. Money Bank, Green Dot Worst Customer Service EVER Monrovia, California
*Author of original report: Forget it account cancelled
*Consumer Comment: "GREEN-SPAN-THE GLOBE POEM".....
*REBUTTAL Owner of company: Green Dot Corporation
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I purchased a Walmart Money Card for the convenience of using Direct Deposit for my paycheck. I work for Walmart and there is no monthly fee is you use this card with Direct Deposit. Starting in October I suddenly could not use my card at an ATM. I could get cash back at the register and/or go to a bank to withdraw money but any attempt to use an ATM resulted in being declined the transaction. The messages I would get ranged from "declined, please contact your provider" to "declined, service not provided". Service not provided???
When I contacted customer service (which is outsourced by the way) I was told they could not find a reason for my problems with the ATM. It was suggested I go to any bank to withdraw money. I had no problems with withdrawing money at a bank, the fee however is higher for using the bank. After several phones to customer service over a period of 8 weeks no one has yet to give me a reason for the problems with using an ATM. I kept being told "we need time to research the problem, please continue to use a bank to withdraw your money". And pay a higher fee for that service, I don't think so. I solved my problem by simply opening a checking account. I would rather pay a monthly bank fee and have access to my money than deal with G.E. Money Bank. I'll never use any service connected to them again.
I work for Walmart and when I first started working there they pushed the WM Money Card for Direct Deposit, now they're pushing The Money Network instead. Something is definitely going on here that stinks.
This report was posted on Ripoff Report on 12/02/2010 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Money-Card/Monrovia-California-91017/Walmart-Money-Card-GE-Money-Bank-Green-Dot-Worst-Customer-Service-EVER-Monrovia-Califo-667485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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