- Report: #930708
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Money Card
Walmart Money CardInternet United States of America
Walmart Money Card - Blocks access to cash from Auto Direct payroll deposit, Internet
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Suddenly there are 2 unknown online charges on my card, the robot-like Asian customer service people could not answer my questions because it was not on their script, they could not tell me where the charges came from and they would not forward me to an American Supervisor and refused to send me to the survey they offer at the end of the call and then disconnected my call. They said they could not tell me who made the first charge and could not block it (it was still pending).
I purchased another card to move my paycheck money into until I could get my direct deposit stopped. I paid $ 3 to open it and I received the permanent card yesterday and I received another monthly fee when I have only had the card 10 days. I called to dispute that and they did remove that second fee HOWEVER they get you coming and going on fees unless it is an automatic deposit and then THAT is WHEN YOUR NIGHTMARE BEGINS.!! Your paycheck is automatically deposited and you expect to get some cash, Right? DREAM ON!!
They have policies that restrict you from getting ANY of your HARD EARNED money in CASH!!!! These people running the Walmart Money Card show that NOW HAVE YOUR CASH are NON-AMERICANS, probably CHINESE because customer support is somewhere in Asia and they are using our funds to support them, because they certainly are not letting US have our money after we have made our deposit. In order to use the money I had on my one compromised card, I had to make an online purchase (even though the unauthorized charge was from an online purchase), I did that and had the card closed.
However when the second unauthorized purchase credited me back (after I called them and said it was unauthorized) I cant get that money and Walmart Money Card refuses to transfer it to my NEW Card I bought because of the unauthorized charges. They said they had to send me a check for the balanceChecks in the mailYea right, we will see if that happens. After I had my auto-deposit transferred to my replacement card, I went to get a money order for my house payment and some cash. Customer Service said they could do the money order but I could not access my payroll deposit and get cash, as it is against their policy.
After all this, my direct deposit finally ended and I had a balance of $24.25 on my card, I wanted nothing more than to clear that balance and close that card. Guess what ??? I COULD NOT!! I went to Walmart and TRIED to make a purchase of $44 and TRIED to use the $24.25 balance against that as a debit and it would not take it, DENIED. I tried to use it as a credit and it wouldnt take it, DENIED. I went to customer service to see if they could make it happen, they could not, DENIED, even though the available balance said $24.25.
They could not give me cash back, DENIED, they couldnt run it as a debit or a credit even though they clearly had printed notice that I had $24.25 available. I called the Asian customer service from their phone in Customer Service and after being told by the Non-American I had a temporary card, as it said on their script (which I did not, they obviously did not know what I was talking about (they are Chinese after all)), to which I asked for an American Supervisor, I was left on hold for 15 minutes until they hung up.
I wanted to call back but the Walmart Customer Service Desk said they could not tie up their only phone line with my calls to the Walmart Money Cards customer service and stated they have no control over any of that because they are Not Affiliated with them in any way, had nothing to do with the WALMART MONEY CARD people and made many apologies to that effect. The only way I was able to spend the $24.25 of my last payroll deposit was to pay it online against a utility bill, which I did and so far they have not denied it. I dont know ANYONE that needs that much hassle to get access to their paycheck!
WALMART is using the American Publics direct deposits to subsidize whatever support they are giving to China. Your deposit on a WALMART Money CARD is Going TO FOREIGNERS TO USE TO COLLECT THE INTEREST AND MAKE INVESTMENTS FROM, with our hard earned money, Overseas!!.. WALMART IS UN-AMERICAN FOR ALLOWING THAT TO HAPPEN!!!! They dont even support their widely advertised money cards and direct deposits.
Their customer service people, when pushed, say they have nothing to do with the Walmart Money Cards. Your deposits are going directly into Who knows Whos Bank and you will never see them again. Plus the cards dont work everywhere, try buying gas at midnight at Maverickit aint going to happen with this Walmart Money Card. Its a pain and could be life threatening in the dead of a Wyoming winter night with no gas to get you home!
ALL AMERICANS BEWARE of Walmart money cards. Walmart is undermining the financial stability of America with these actions and should be stopped. (This coming from a 12 yr Walmart supporter(when you move from the city to rural Wyoming, driving 60 miles to Walmart is the only place you can get groceries, home improvement, auto supplies and kids clothes all at once)).
This report was posted on Ripoff Report on 08/22/2012 12:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Money-Card/internet/Walmart-Money-Card-Blocks-access-to-cash-from-Auto-Direct-payroll-deposit-Internet-930708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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