• Report: #906769

Complaint Review: Walmart Money Card

  • Submitted: Wed, July 04, 2012
  • Updated: Thu, May 08, 2014

  • Reported By: JLB — Austin Texas United States of America
Walmart Money Card
Internet United States of America

Walmart Money Card Green Dot Corporation Money Stolen, Walmart Denied Dispute, Internet

*General Comment: Class Action Lawsuit

*Consumer Comment: Liars

*Author of original report: This is ridiculous

*Consumer Comment: Green Dots Canned Response is a Joke

*UPDATE Employee: Green Dot Corporation Response

*Author of original report: Update #1

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Walmart Money Card is a scam! Someone stole $1,050 from me; they made transactions with ATT, Pathmark, and KFC all in New York (I live in Austin TX). I contacted Walmart as soon as I noticed the transactions which was the day after on June 27, 2012. They told me that they could not do anything about it, I had to wait for the transactions to post to my account and they were still pending. I spoke to several people that day and spent over 5 hours trying to get everything handled only to give up in desperation.

I spoke to many rude agents including a female supervisor from Green Dot who proceeded to tell me that there was nothing she could do; she would lock my acct and my relationship would be ended with Green Dot. I asked her why (I knew because I told her I would sue if I had to), but she said because I was a liability, I wouldn't receive my direct deposit, I asked her where this was in writing and in terms and conditions and she said there was nothing in writing.

When the 1st transaction posted from Pathmark for about $192 I contacted Walmart Money Card and disputed the transaction; I was informed that it could take up to 10 business days and that there was nothing they could do to expedite the process. I still had about $21 left on the card so the agent said she would lock the account and then when I want to get the money off I have to call back and get it unlocked. If she reported the card lost/stolen then I would not be able to get the remainder of the remainder of the money off the card. When I called back to unlock the account nothing  else was mentioned.
 
When I noticed that the transaction had posted for AT&T which was for $685, $168 and KFC for about $6 I called and disputed these transactions also. I was told the same thing; I had to wait 10 days, there was nothing they could do. I also noticed there were declined transactions from Bethlehem, PA and the thieves took $0.93 for McDonald's, I asked the agent how this happened and they said because my card was active. I reported it compromised and asked for a new card to be shipped whcich i thought was done already.  

Now Walmart Money Card is advising that my first transaction from Pathmark was declined because I didn't report my card lost/stolen, how was I going to get my $20 off?? And I thought they did that after I took the money off. The agent even agreed to this. I haven't heard anything back for my second dispute, I keep sending the dispute forms, but somehow they aren't receiving it. Meanwhile, I'm late on rent, my car note, and other bills, but they don't care at all!! BEWARE... DON'T USE THEM!!

This report was posted on Ripoff Report on 07/04/2012 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Money-Card/internet/Walmart-Money-Card-Green-Dot-Corporation-Money-Stolen-Walmart-Denied-Dispute-Internet-906769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Class Action Lawsuit

AUTHOR: Mrszackery - ()

I've seen a lot of people such as myself having the same issue with Walmart greent dot money card. I'm filling a class action lawsuit against Walmart.  The very thing happened to me I had 500 took off my card and I'm going threw the same things, it's been two months now and still nothing happened.  I was told I'll get a letter in the mail. Ppl don't have money sitting around just to give Walmart

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#2 Consumer Comment

Liars

AUTHOR: A pissed off coustomer - ()

 I have had the same situation happen. My wife called today wanting to know what happens the guy she talked basically accused her of stealing money. How do you asian folks live with yourselves? How can I be in New York and Arkansas at the same time?

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#3 Author of original report

This is ridiculous

AUTHOR: JLB - (United States of America)

Since June I have been contacting Green Dot and Walmart Money Card. I emailed the email address above again about a week ago and of course no response. I cant believe they cant just give the money back that AT&T said they are willing to give back to me.
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#4 Consumer Comment

Green Dots Canned Response is a Joke

AUTHOR: mark - (United States of America)

Read Green Dots response & see how cold & impersonal it is.

This is a clear indication of the kind of service you'll receive.

Shame on you WalMart for letting Green Dot tarnish your questionable reputation even more.
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#5 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

We try to resolve all issues in a timely and satisfactory manner for our customers. Dispute claims are thoroughly reviewed and resolutions are based on our investigation of the claim. We would like to further review this issue with you, please send an email to Customer.Advocacy@greendotcorp.com with your name, a contact number, the ticket number for your issue if you were provided one and a brief description. We will review and have a representative contact you to assist.
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#6 Author of original report

Update #1

AUTHOR: JLB - (United States of America)

Walmart Money Card has denied both requests because they said I was careless. how was I careless when the card is in my possession? Someone from NY stole my money and they are allowing which last time I checked, is against policy especially for MasterCard. I have filed a police report, expecting a call back from MasterCard corporate and will be speaking to ATT again. Of course I'm supposed to get a call back from Green Dot, but not holding my breath. They closed my acct and sent back my direct deposit so again, walmart screwed me. I'm speaking to a lawyer..not letting this go. I had over $1000 stolen and really should be suing walmart for all theyve done.
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