• Report: #782275

Complaint Review: Walmart Moneycard

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  • Submitted: Wed, September 28, 2011
  • Updated: Wed, September 28, 2011

  • Reported By: GEC45 — HUDSON New York United States of America
Walmart Moneycard
P.O. Box 1187 Monrovia, California United States of America

Walmart Moneycard VISA Walmart Moneycard stress, humiliating, harassing, and disparaging Monrovia, California

*Author of original report: RESOLVED ?

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I work as a Union Electrician 

 My job requires that I work with many different contractors and therefore many different banks for my pay checks. While working at the new GE battery facility in Schenectady NY the employer offered a direct deposit option. I decided to have my check directly deposited on to a VISA Walmart Moneycard . I have used this card for about 4 years with no problems and felt it was secure. After all GE MONEY BANK is the parent company to Walmart Moneycard. How wrong I was about their security and lack of decent qualified customer service. They were going to prove to me this is the way they do business and I have nothing to say about it. Well I do

I first called about this matter when I arrived home from work the afternoon of August 11th at 4:30pm and reported the card compromised;  SNCF INTERNET 298.29, 358.00 ,JET4YOU.COM 4.29 ,EUROLINES 72.86, 114.29 ,PIXMANIA FR 16.49  What are theses charges I asked?The VISA Walmart Moneycard Representative claimed she did not know who they were and had no telephone information about them.

I was then told it was my responsibility to call the merchants. I said you've got to be kidding me they are in France and then I asked her if she had international calling on her home phone then said I don't have it on mine either why would I ? I did manage to find a friend who had international calling and after a few hours trying to find out who these so called merchants were I found a number thru an international operator and when connected of course all of the options were in french,  

next-

I tried E-MAIL to  contact the "Merchants"I CALLED The VISA Walmart Moneycard Representative

 

08-11-2011 WE CAN NOT CANCEL TRANSACTION I MUST CALL MERCHANT

08-12-2011 I must wait 10 business days

08-13-2011 I must wait 10 business days

08-14-2011 I must wait 10 business days

08-15-2011  TOLD TO FAX TRANSACTION DISPUTE FORM

08-16-2011 I must wait 10 business days

08-17-2011 I must wait 10 business days

08-18-2011 I must wait 10 business days

08-19-2011 I must wait 10 business days

08-20-2011 I must wait 10 business days

08-21-2011 I must wait 10 business days

08-22-2011 I must wait 10 business days

08-23-2011 I must wait 10 business days

08-24-2011 I must wait 10 business days

08-25-2011 I must wait 10 business days

08-26-2011

 

THEY MADE A "PROVISIONAL"  CREDIT ADJUSTMENTS

08/26/2011

CREDIT ADJUSTMENT This is where they get you if you use the money they start refering to it as thier money

My wife goes to the Emergency Room 09-01-2011

Severe Migraine

I go to the  Emergency Room 09-21-2011

Shingles

I am 53 years old never before has such a thing happen to me. The DR says its caused by stress

I have tried to explain to the so called customer service representative that this was my pay check I needed it because I need to take care of my family. I had entrusted them with my income and they have let me down. I had missed out on seeing my grandchildren. Missed taking medications  and this would set my budget into a tail spin. As many Americans we live pay check to pay check so when some one steals your money and your left with nothing and no one seems to care yes it is very stressful . Some how we made it thru their 10 day (16 days) WAITING period and now its over

 

 NO Not yet they have another surprise for me without WARNING on 09-22-2011 they removed all of the provisional credit.

This did not show up on their web site until after 11am on  09-24-2011

On 09-24-2011 at 8am  I had gone to a local mechanic to have work done on my truck (250.00 FRONT BALL JOINT)

I hade 415.00 when I checked my balance  online  at 7am  by 11 am when my truck was finished it was -428.57 

I CALLED The VISA Walmart Moneycard Representative

 

09-24-2011 WE HAVE REMOVED YOUR PROVISIONAL CREDIT AND The "MERCHANT" HAS AGREED TO REIMBURSE YOUR CARD WITHIN 2 BUSSISNEESS DAYS

09-25-2011 WE HAVE REMOVED YOUR PROVISIONAL CREDIT AND The "MERCHANT" HAS AGREED TO REIMBURSE YOUR CARD WITHIN 2 BUSSISNEESS DAYS

09-26-2011 WE HAVE REMOVED YOUR PROVISIONAL CREDIT AND The "MERCHANT" HAS AGREED TO REIMBURSE YOUR CARD WITHIN 2 BUSSISNEESS DAYS

09-27-2011WE HAVE REMOVED YOUR PROVISIONAL CREDIT AND The "MERCHANT" HAS NOT AGREED TO REIMBURSE YOUR CARD WITHIN 2 BUSSISNEESS

I must have talked to 10 different VISA Walmart Moneycard Representative today each with a different take on this 3 who hung up 2 supervisors who Assured me it would be today "I PROMISS" I RECEIVED A LETTER TODAY DATED 09-22-2009 IT READS297.55 SNCF INTERNET

357.12 SNCF INTERNET

72.68  WWW.EUROLINES.FR

114.00 WWW.EUROLINES.FRAFTER CONDUCTING OUR RESEARCH,WE HAVE CREDITED YOUR ACCOUNT IN THE AMOUNT(S) LISTED ABOVE AND THE TRANSACTIONS(S) WILL BE CHARGED BACK TO THE MERCHANT(S). PLEASE NOTE THAT WE WILL BE MODIFYING THE PROVISIONAL CREDIT FOR 841.35 THAT YOU RECEIVED ON 08/26/11 SO THAT IT APPEARS ON  YOUR ACCOUNT AS A DISPUTE RESOLUTION CREDIT RATHER THAN A PROVISIONAL CREDIT. THE BALANCE OF YOUR ACCOUNT WILL NOT CHANGE-ONLY THE DESCRIPTION OF THE TRANSACTION WILL BE MODIFIED    As of 09-28-2011 I have no money for food or gas for my truck. I had to call in to work monday 08-26, 08-27 and 08-28 will now loose 750.00 worth of pay. The truck mechanic is still waiting to get paid and i'm afraid he may have me arrested for theft of services

 

I CALLED The VISA Walmart Moneycard Representative7 AM - Ean told me" You were told yesterday that someone would call you" . I told Ean I was tired of being lied to and  being given false information  day after day. I informed him of my decision to report this to The IC3

http://www.ic3.gov/about/default.aspx he then hung up on me. I called back again Ean answers I ask for  a supervisor, I am told none are available for at least 2 hours so call back then 

 

This report was posted on Ripoff Report on 09/28/2011 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Moneycard/Monrovia-California-91017/Walmart-Moneycard-VISA-Walmart-Moneycard-stress-humiliating-harassing-and-disparaging-M-782275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

RESOLVED ?

AUTHOR: GEC45 - (United States of America)


I CALLED The VISA Walmart Moneycard Representative7 AM - Ean told me" You were told yesterday that someone would call you" . I told Ean I was tired of being lied to and  being given false information  day after day. I informed him of my decision to report this to The IC3

http://www.ic3.gov/about/default.aspx he then hung up on me. I called back again Ean answers I ask for  a supervisor, I am told none are available for at least 2 hours so call back then. 10:05 am - I called yet again  asked Crystal for a supervisor explained that this was a mistake read him the letter dated 08-22-2011 he told me he would check into it and would call me back within the hour 10:50 am - I was called back. THEY MADE A "PROVISIONAL"  CREDIT ADJUSTMENTS for the amount of 841.35 my balance was now +412.78

I immediately went to a ATM and withdrew 400.00 I have already cancelled my Direct Deposit

IS IT OVER?

 My biggest concern is the lack of security that led up to all of this . Is my personal information safe?

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