- Report: #1170617
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Moneycard
Walmart MoneycardNationwide USA
Walmart Moneycard/GreedDot Prepaid Debit Cards Use to have good opinions... Nationwide
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I've had a permanent Walmart Moneycard for the better part of three years now. Mostly, it was used to purchase gas, at the onsite Murphy's USA pumps, as it saves an additional 0.15/gal. I've always reloaded the card at Walmart, at either a register, or at their Money Center. I've NEVER had an issue with it, until just the the other day. Upon attempting to purchase gas, I was told my card was declined. So, I paid, with cash, and went on my way. When I got home, I called the customer service number. After entering the pertinent information, the recording told me my card had been cancelled and I would be unable to reload the card OR even purchase a new one. I was able to unlock the remaining money on the account (after all, it's MY money, right??). Do you all realize just how prevalent the GreenDot cards are?!
Right away, I knew this was going to be a headache, as the automated system's option for actually speaking to a live person, only rerouted me to the option to change my PIN. So, I was able to send an email to their customer service people, and they called me back today.
I was forwarded to Josh. Right away, I noticed that he was using canned responses ("that's what the system says"). I was told that due to "suspicious activity" my account had been closed and this "activity" could have been something as benign as reloading the card at an unusual place. A few days prior, I actually had reloaded the card with a MoneyPak, from a local Walgreen's (a lot more convenient and closer than Walmart). The amount was $60.
Poor Josh couldn't even tell me what the specific reasoning was, for my account being canceled. When I asked to speak with HIS supervisor, he told me that HE was the supervisor. He then told me that he was able to unlock my account, so I could access my money. If Josh was competent, he should have been able to see that the remaining balance was already unlocked. When asked about specifics, he only said "the system doesn't say why". So, this system is fully capable of CANCELING someone's account, yet is totally unable to state why?!? B****!!!
And why even have supervisors, if they're willing/able to give the information requested. I'm thinking poor Josh might simply have had perfect attendance, this preceding month, and he got to play supervisor, this week. HA! He didn't even know the money had already been unlocked.
Anyway, I know... tl;dr
1. The "suspicious activity" doesn't even have to be large amounts of money, just a different location.
2. Don't expect any answers, only rehearsed and template responses.
3. The supervisors are little more than lackeys, with no real access to real information.
4. "Well, that's what the system says" (i.e. You're SCREWED!!)
This report was posted on Ripoff Report on 08/18/2014 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Moneycard/nationwide/Walmart-MoneycardGreedDot-Prepaid-Debit-Cards-Use-to-have-good-opinions-Nationwide-1170617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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