- Report: #464199
Report - Rebuttal - Arbitrate
Complaint Review: Walmart Pharmacy
Walmart Pharmacy101 East David Drive York, Nebraska U.S.A.
Walmart Pharmacy - Terrible Customer Service York Nebraska
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When my husband got home he ask me if my prescriptions were always this expensive, I ask him how much it was and it was around 200.00. I almost fell over. I started looking at everything and 1 bottle of eyedrops (new prescription) was 110.00. I called the pharmacist and ask why it was so much and he stated my insurance refused it. I then ask why hadn't they informed me as usual and he said he would have to check the next day with the lady that had been at the cash register because he had to verify that she hadn't told us. That right there created a bad feeling. But if that is what needed to happen then ok.
I called the next day and the pharmacist said that the employee had said that she hadn't said a word about the insurance not covering the eye drops. The pharmacist then stated it was really only out of the goodness of their heart that they had even ask before, they weren't required to tell a customer if the insurance wouldn't pay. The pharmacist then went on to state that it was really up to the customer to ask. When I told him that you can't change the rules in midstream, he informed me that he had spoke to his general manager and they weren't going to do anything about it. They could have taken the eyedrops back and destroyed them. I wasn't even asking for the whole $110.00 to be taken off but 50%.
When I explained that they would lose my business, then that was fine with him. So over $110.00, they lost my business, my husband's, my parents, children and whoever else I could tell. Literally they have lost thousands per month over this poor customer service and over this one particular pharmacy manager. I won't even shop there for anything.
Walmart has become a giant that thinks they don't have to worry about customer service.
This report was posted on Ripoff Report on 06/23/2009 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Pharmacy/York-Nebraska-68467/Walmart-Pharmacy-Terrible-Customer-Service-York-Nebraska-464199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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