I have used Walmart Pharmacy for years but in the last few months the customer service at the York branch has been non-existent. I had several prescriptions filled on/around 06/01/09. I was unable to pick them up so I had someone else pick them up. If my insurance company does not cover something, they won't fill it until they tell me and ask do I want to pay for it out of pocket. At least it has always been this way since I started having my prescriptions filled at the York Walmart Pharmacy 3 years ago.
When my husband got home he ask me if my prescriptions were always this expensive, I ask him how much it was and it was around 200.00. I almost fell over. I started looking at everything and 1 bottle of eyedrops (new prescription) was 110.00. I called the pharmacist and ask why it was so much and he stated my insurance refused it. I then ask why hadn't they informed me as usual and he said he would have to check the next day with the lady that had been at the cash register because he had to verify that she hadn't told us. That right there created a bad feeling. But if that is what needed to happen then ok.
I called the next day and the pharmacist said that the employee had said that she hadn't said a word about the insurance not covering the eye drops. The pharmacist then stated it was really only out of the goodness of their heart that they had even ask before, they weren't required to tell a customer if the insurance wouldn't pay. The pharmacist then went on to state that it was really up to the customer to ask. When I told him that you can't change the rules in midstream, he informed me that he had spoke to his general manager and they weren't going to do anything about it. They could have taken the eyedrops back and destroyed them. I wasn't even asking for the whole $110.00 to be taken off but 50%.
When I explained that they would lose my business, then that was fine with him. So over $110.00, they lost my business, my husband's, my parents, children and whoever else I could tell. Literally they have lost thousands per month over this poor customer service and over this one particular pharmacy manager. I won't even shop there for anything.
Walmart has become a giant that thinks they don't have to worry about customer service.