• Report: #301912

Complaint Review: Walmart SuperCenter

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  • Submitted: Sun, January 20, 2008
  • Updated: Mon, February 25, 2008

  • Reported By:Winter Haven Florida
Walmart SuperCenter
7450 Cypress Gardens Blvd. Winter Haven, Florida U.S.A.

Wal-Mart SuperCenter Be proactive when checking out at Wal-Mart! Winter Haven Florida

*Consumer Comment: What?

*Consumer Comment: What?

*Consumer Comment: What?

*Consumer Comment: What?

*Consumer Comment: Hey, which Wal-Mart was this?

*Consumer Comment: Hey, which Wal-Mart was this?

*Consumer Comment: Hey, which Wal-Mart was this?

*UPDATE Employee: Stewartloo... What usually prompts a policy change/amendment/induction???

*Consumer Comment: The copyrite excuse is a crock

*Consumer Suggestion: they could have poseted a sign

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I was shocked when my same incident turned up a minute ago in a Yahoo search!

I don't mind following any store's policies, but is it asking too much for the policies to be posted before I purchase the merchandise? While Christmas shopping I picked up a paperback book for me. The title seemed familiar and when I got home I realized it indeed was a book I already had.

When I tried to return the book, which was clearly unread, sticker still on, with the receipt in my hand, I was told books couldn't be returned as it was against copyright laws...huh?

An assistant manager was called and this policy was repeated. Okay I responded and gave the book away on the spot. Then I went and looked over the book section...no return policy was in view.

When I got home I called the store and asked for the name of the assistant manager, and the district manager's name and phone number. When asked why I wanted this, I explained the situation. The employee on the phone stated that this was Wal-Mart's policy...to not allow books to be returned.

Well, two points need to be clarified. First, does Wal-Mart make so much money on books that they are afraid to post their non-refundable book policy in the book section or on the receipt for fear of profits taking a nosedive?

Second, this being "Wal-Mart's policy" is a far cry from this being "against copyright laws." I could fully accept Wal-Mart's policy on this matter if it had been made known prior to my purchase.

Furthermore, it seems to me this is the second time a return has been refused by Wal-Mart. My son tried to return a skirt for me (receipt in hand). Their excuse then was that the 30-day time limit had passed. However I don't remember ever seeing a 30-day time limit posted at the service counter, just a 90-day time limit. Perhaps it is posted somewhere...I don't recall.

I am now afraid to purchase anything from Wal-Mart. I will probably have to have a store manager review every item in my shopping cart prior to checking out at the cash register and then sign the receipt in case I need to return an item.

I'd rather be proactive than have to be told a bold-faced lie at the return desk. Shame on you Wal-Mart.


Suzanne
Winter Haven, Florida
U.S.A.

This report was posted on Ripoff Report on 01/20/2008 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-SuperCenter/Winter-Haven-Florida-33884/Wal-Mart-SuperCenter-Be-proactive-when-checking-out-at-Wal-Mart-Winter-Haven-Florida-301912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

What?

AUTHOR: Destructo - (U.S.A.)

It does make sense they wouldn't accept a return for a book, simple because you could read it, and bring it back. They would lose money. Actually, it's common sense.
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#2 Consumer Comment

What?

AUTHOR: Destructo - (U.S.A.)

It does make sense they wouldn't accept a return for a book, simple because you could read it, and bring it back. They would lose money. Actually, it's common sense.
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#3 Consumer Comment

What?

AUTHOR: Destructo - (U.S.A.)

It does make sense they wouldn't accept a return for a book, simple because you could read it, and bring it back. They would lose money. Actually, it's common sense.
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#4 Consumer Comment

What?

AUTHOR: Destructo - (U.S.A.)

It does make sense they wouldn't accept a return for a book, simple because you could read it, and bring it back. They would lose money. Actually, it's common sense.
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#5 Consumer Comment

Hey, which Wal-Mart was this?

AUTHOR: Havoc525 - (U.S.A.)

Not sure of the address' of them, so, is this the newer Wal-Mart down by Highway 27, or the older one, down by the Orange Dome?
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#6 Consumer Comment

Hey, which Wal-Mart was this?

AUTHOR: Havoc525 - (U.S.A.)

Not sure of the address' of them, so, is this the newer Wal-Mart down by Highway 27, or the older one, down by the Orange Dome?
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#7 Consumer Comment

Hey, which Wal-Mart was this?

AUTHOR: Havoc525 - (U.S.A.)

Not sure of the address' of them, so, is this the newer Wal-Mart down by Highway 27, or the older one, down by the Orange Dome?
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#8 UPDATE Employee

Stewartloo... What usually prompts a policy change/amendment/induction???

AUTHOR: Josh - (U.S.A.)

The answer to that is lawsuits....

lawsuits don't only have to come from people to companies, they can also go company to company. Wal-Mart recently broke ties with a few different publishers because of the strong copyright "grudge" they were holding... (which publisher, i have no idea, i just read about it on the WIRE, the online reference for our workplace)

We have to keep these policies in place to avoid lawsuit...

Thanks for understanding
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#9 Consumer Comment

The copyrite excuse is a crock

AUTHOR: Stewartloo - (U.S.A.)

If their policy is due to a copyright law then it should be universal and apply to all books- just as it does to CD's and games etc. I have returned unread books to Meijers and Borders. If this is a copyright law then why isn't it applied to other stores.
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#10 Consumer Suggestion

they could have poseted a sign

AUTHOR: Nancy - (U.S.A.)

I know that cds and software are not returnable if the package is not open but I was not sure about books, but it does make since. However Walmart SHOULD put a sign in the book department stating that they are not returnable.. BUt then again, I think judging by a lot of the complaints on here MOST people do not even read the signs anyway.
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