Walmart-Telecheck Walmart Customer Service Manager in response to my declined check Dodge City Kansas

On May 20, 2007 I attempted to write a check to pay for the merchandise I had purchased at Wal-Mart. My check was declined by Telecheck. I asked the checker to run the check through again and the result was the same. By now people were lining up behind me. She then called a Customer Service Manager over to review the situation. I explained to the manager that there was money in the account and that I hadn't written any bad checks to have my check declined. The manager handed me back my check and a slip with a phone number on it and explained to me and everyone around that I may not have written a bad check to Wal-Mart but I was apparently writing bad checks all over everywhere else.

At this point I was furious and made a few not so nice comments. I paid for my things with cash and left the store. I then called Telecheck who told me that my checking account was invalid and I was trying to write a bogus check. My husband grabbed the phone from me before I could finish what I was getting ready to say to the person at Telecheck and hung up the phone. I called my bank as soon as it opened the following day and asked them if my checking account was okay and told them what had happened. I then called Telecheck again and was able to talk to someone who explained that someone else with similar account numbers had information that was in my information and said that was the reason for my check to be declined. He also told me that I had a perfect report with Telecheck and that he had fixed the problem, but that it would be 3 days before I could write a check because of the corrections he made. Then I was mad.

I called Wal-Mart back and asked for the manager on duty and told her the story and gave her the CSM's name and my transaction number and she said she would discuss with her that her behavior was not appropriate and that she should not have talked to me that way. I called my bank later and they told me they had received several calls about Telecheck declining their checks also. What can be done about this company to avoid this? Telecheck claims to have accurate information and that they are reliable. If this ever happens again I will call Telecheck while I am still in the store and make sure that the CSM pushes carts in the snow and ice!

Dawn
Wichita, Kansas
U.S.A.