• Report: #248637

Complaint Review: Walmart Tire And Lube

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  • Submitted: Mon, May 14, 2007
  • Updated: Fri, January 08, 2010

  • Reported By:Douglasville Georgia
Walmart Tire And Lube
7001 Concourse Pkwy Douglasville, Georgia U.S.A.

Walmart Tire And Lube Mechanic broke key in my sons ignition, refused to fix it, told my son to follow him down the street to fix it,so they could work on more cars, when my son moved his car, mechanic said it wasn't his problem Doug Ripoff lasville Georgia

*Consumer Comment: Seek legal help!!

*UPDATE EX-employee responds: yeah sure!

* : Why write the report?

*Author of original report: Danez, you know nothing about the situation

*Consumer Suggestion: Contact Wal-Mart Corporate

*Consumer Comment: Huh?

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My 17 yr old son took his car to Walmart for an oil change. The mechanic changed the oil, called my son to come get the car. When my son got out there, the car was running. The mechanic told my son that the key broke in the ignition, and he couldn't or wouldn't do anything about it. He told my son to get the car out of the way, so he could work on the next car. My son called me and I told him, "Do NOT move that car", so he didn't. I spoke with the mechanic and he said it wasn't his fault, it was the car, it had that type of problem all the time. I told him he would have to pay for it and I was on my way there. After I left to go up there, the mechanic called his boss. His boss told the mechanic to tell my son to pull the car out of the drive and he would follow him down the road a little bit and he would take care of it and fix it. My son believed him and drove the car. The mechanic did follow him, then waved him to pull over. My son pulled over and the mechanic came to the car and told him that his boss told him just to do that to get him off the property, and he was no longer liable for the car, even though he broke the key in it. I got up there and raised hell with both the mechanic and the boss, and they threated to call the police on me. So they did, and I told him what happened. I also let others waiting to get work done on their car, they should think twice! The police said he really couldn't do anything now because the vechicle was taken off the property! He suggested a small claims court, but now had no proof. I'll never go back. I hope they all read these type of things, they have gotten so tacky, not the old Walmart I remember, who actually cared about their customers.

Danez
Douglasville, Georgia
U.S.A.

This report was posted on Ripoff Report on 05/14/2007 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-Tire-And-Lube/Douglasville-Georgia-30134/Walmart-Tire-And-Lube-Mechanic-broke-key-in-my-sons-ignition-refused-to-fix-it-told-my-s-248637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Seek legal help!!

AUTHOR: neicy - (United States of America)

I would go with the seek legal help suggested. For the other commentor's please don't act like Wal-mart will give anyone a refund and take care of their complaints!( Just the idiot's who yell the loudest) and your right they probably didn't deserve a refund or other compensation in the first place. But if you have a real complaint or Wal-Mart really should be at fault and it will cost them more than say $20.00 to shut you up; you better take the complaint somewhere else. I don't even really blame this on most of the employee's, I know alot of their hands are tied by managment and corporate, yes I said corporate, or we'll say at least higher up the chain than your local store managment. Wal-mart treats their own employee's like crap, one consumer to them is like a piece of sand in your shoe. Do you think they notice or care what you think or say?? By the way Good Luck.
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#2 UPDATE EX-employee responds

yeah sure!

AUTHOR: Jay30 - (United States of America)

Ya know this is what kills me about some of you people, as a former Wal Mart employee and a former US Army Mechanic i can say stuff like what you are saying doesn't just happen! I worked in the TLE (Tire Lube and Express) if the associate working on your sons car had broken the key, your son would have been immediately paged to come back to the service area and told what happened and you would have been compensated. Too many times we would get people who know that Wal Mart will go out of their way to kiss your butt and give you whatever you want, do this constantly scamming the company.

And by the way, they aren't mechanics!!!!!! Thats one reason I had to get outa there too many idiots coming in and asking us if we did tune ups, engine repair, ect, learn how to read people!!!!!!! TLE DOES NOT EMPLOY MECHANICS!!! They are just oil change techs!
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#3

Why write the report?

AUTHOR: bronze78 - (USA)

If you are going to complain that people are reading the report and their lives are boring, WHY WRITE THE REPORT IN THE FIRST PLACE?
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#4 Author of original report

Danez, you know nothing about the situation

AUTHOR: Danez - (U.S.A.)

Well Robert, how nice of you to come to such a quick conclusion when you know nothing about the situation. You were incorrect when you said I knew about the cylinder. My son didn't know either. So, your theory of me wanting some one else to pay for it was incorrect. After owning a car for over 2 years, and a key never breaking off before, why would I expect it to break off during an oil change just to try to get someone else pay for it. By the way, I didn't try to get anything out of Walmart, nor did I file a lawsuit. But,I am very happy to know that there is someone out there that can assume something they know nothing about and come to such a stupid conclusion. You have no idea what you are talking about. But I suppose you already know that, because who has the time to sit around reading forums about others they don't even know. Is your life that boring? Must be.
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#5 Consumer Suggestion

Contact Wal-Mart Corporate

AUTHOR: Kevin - (U.S.A.)

I had a similar incident happen to me. Let me break it down for you. Regardless of if you left their property or not, it does not absolve Wal-mart of any liability.

When their tire and lube express overfilled my car with oil, I complained to their top executives.. I received a call from their insurance company who was more than willing to work it out with me.

So with that being said, contact Wal-mart's executives. Here is their contact info:

702 SW Eighth Street
Bentonville, AR 72716
United States
Phone: 479-273-4000
Fax: 479-273-4053

Mr. H. Lee Scott Jr., 58
Chief Exec. Officer, Pres, Director, Chairman of Stock Option Committee and Chairman of Exec. Committee

Mr. Thomas M. Schoewe , 54
Chief Financial Officer and Exec. VP

Mr. John B. Menzer , 56
Vice Chairman, Chief Admin. Officer and Vice Chairman of Wal-Mart Stores U.S.A.

Mr. Michael T. Duke , 57
Vice Chairman of Wal-Mart International, Chief Exec. Officer of Wal-Mart International and Pres of Wal-mart International

Give their main number a call and ask for one of those people.. If that does not help, then take your case to the local media..

Hope that helps.
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#6 Consumer Comment

Huh?

AUTHOR: Robert - (U.S.A.)

Keys do not break off in a properly working lock cylinder. If the key broke, the cylinder is at fault.

I will presume you already knew about the malfucntioning lock cylinder, and simply want someone else to pay for it.
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