- Report: #1095454
Report - Rebuttal - Arbitrate
Complaint Review: Walmart family mobile
Walmart family mobile1018 Riley St, Folsom, CA 95630 Sacramento, California USA
Walmart family mobile Walmart family mobile bill me for non service month. Store sales rep misled customers Sacramento California
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My husband and I purchased two family mobile SIM cards separately in Walmart in May and July this year.We were told by the electronic sales person that since these were contract-free plans, we could just stop using them by not-paying the bills. But I recently received a bill sent from family mobile saying that I owed $163. After that, I went to Walmart Sunday afternoon and talked to the sales representatives. They told me I have to contact family mobile customer service about the bill. I called CS in
front of them and I talked to a guy named Osman. He told me that I had to pay for the bill and plus next month's before I can cancel the service, unless family mobile will keep on charging me, which was totally different story than what I was told when I purchased the SIM cards.
I do not understand why family mobile keeps on charging me for suspended numbers and I should not be responsible for the bill family mobile sent me since the sales representative told me the wrong information.
This report was posted on Ripoff Report on 10/29/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart-family-mobile/Sacramento-California/Walmart-family-mobile-Walmart-family-mobile-bill-me-for-non-service-month-Store-sales-re-1095454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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