- Report: #925439
Report - Rebuttal - Arbitrate
Complaint Review: Walmart
Walmart401 N Burkhardt Evansville, Indiana United States of America
Walmart Wal-mart, Walmart Superstore Hit & Run in Walmart parking lot = Ruined Perishables and Rude Customer Service Evansville, Indiana
*Consumer Comment: Certifiable
*Consumer Comment: Bestourse of action?
*Consumer Comment: Really? 2.0
*Consumer Comment: This makes over three dozen companies I've been accused of working for...
*Author of original report: You Can't File An Insurance Claim Without A Police Report
*Author of original report: Walmart Employees Please Stop Posting Here
*Consumer Comment: Really?
*Consumer Comment: Why would you think Walmart is responsible for your damage?
Upon getting to my vehicle, I discovered my left front bumper was smashed in and no insurance information or contact name was left. I immediately went inside to report it and asked to speak with a manager. A long red-haired manager by the name of Jamie was sent out to talk to me at the customer service desk. She was very rude and unprofessional and abruptly told me to go call the police. My daughter and I were not offered to come inside the store at night, or to sit down to get off my crutches while I waited, and when I expressed concern over my perishable items, Jamie rudely asked me what I expected her to do about it. What I expected was routine customer courtesy and for my purchase to be kept cool after spending 3 hours gathering all the items. At first Jamie was not going to allow me to store my frozen items and perishables in the freezer, but finally agreed after wed already been waiting nearly 20 mins. However, when we got the items back later, they were warm as if they had not been in the cooler. The ice cream was soupy and there were many other items that were ruined as well.
On top of the horrible experience with management, I was told by Evansville Police detectives (case 12-15185) that they were unable to find any suspect vehicle info on Walmart's survei#llance tapes for the hit and run because the video was too grainy and low quality to pull a vehicle plate. My deductible is $500 and the city detectives said they could not prosecute even if they wanted to.
What if this person was stalking me and my daughter and we had been hurt in your lot while waiting for the police to arrive? My 10 year old and I waited outside at night for an hour in the parking lot for the police to arrive and make a report. I am a loyal Walmart shopper and spend thousands of dollars in Walmart store each year. I know I did not deserve this treatment. After writing a complaint letter and sending it certified mail (USPS #7012 0470 0000 1373 9668 ), I did not even receive so much as an apology. I am still driving around with a damaged vehicle. My intentions are to forward a copy of this letter to your home office in Bentonville Arkansas and file a report here, at Ripoffreport.com.
This report was posted on Ripoff Report on 08/10/2012 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/Evansville-Indiana-47715/Walmart-Wal-mart-Walmart-Superstore-Hit-Run-in-Walmart-parking-lot-Ruined-Perishable-925439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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