• Report: #863720

Complaint Review: Walmart

  • Submitted: Wed, April 04, 2012
  • Updated: Wed, February 27, 2013

  • Reported By: Olivia — Scottsdale Arizona U.S.A.
5845 West Bell Road Glendale, Arizona United States of America

Walmart Claims to price match, but makes every attempt difficult. Glendale, Arizona

*General Comment: They really don't honour their own policy at times

*Consumer Comment: Rondale H****

*General Comment: link

*Consumer Comment: Here's their price match policy.....

*Consumer Comment: Items are always cheaper online

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I had been shopping at Walmart for several years until last Christmas. I went online and found a book my niece wanted for Christmas. I would have had it shipped to my address, but it wouldn't arrive until after Christmas so I stopped in at Walmart to make my purchase. The book I wanted was $3.00 more than the advertised price online. So I asked if I could get it for the online price. I was told NO, they don't price match their online prices. I couldn't believe they wouldn't sell it to me for the same price online. So I let her keep the book and walked out of the store to make my purchase elsewhere.

This isn't the first time I have run into problems with Walmart. I did allot of price matching until they made it more painstaking and difficult. I started to notice that they would remove items that were on sale so we couldn't price match. For example if a 16oz jar of jif peanut butter is on sale they will remove all the 16oz containers and leave the 28oz. I could be off on the ounces, but you get my point. This is done store wide on various items. They will also change the label of beef from New York Strip to "Top Loin Steak" so when I try to price match at the register I am told they wont because that isn't the name on the package. Although it is the exact same product. It got to the point where I would have to go to the ad store to make my purchases, so going to Walmart was useless. 

I live in a big city so there are plenty of Walmarts and I live at one end of the city but work on the other. There are times I have to stop at Walmart near work and I have tried to "price match" their own ad and I'm told "we don't price match our ad". Interesting how they advertise "price match" but will refuse to match their own pricing! In my opinion Walmart is a scam and I can't believe they haven't been sued for false advertising and fraud.

This report was posted on Ripoff Report on 04/04/2012 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/Glendale-Arizona-85308/Walmart-Claims-to-price-match-but-makes-every-attempt-difficult-Glendale-Arizona-863720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

They really don't honour their own policy at times

AUTHOR: Mrs. Morgan - ()

I've had several incidents with Wal-Mart over the past few months that have really deterred me from shopping there as much as I had over the past 20 years. No, I'm not a victim, I prefer to save that word to be used in the proper context. 


I will say this, however. I tried price matching Pampers at Wal-Mart in Smithfield, NC and was told Corporate advised them not to reduce the price of their Pampers as they were already "at a good price". Says who? Of course I contacted corporate. Yes, I finally got my Pampers diapers... from the competitor.


Just last night I attempted to price match Arm & Hammer detergent at Wal-Mart Goldsboro, NC, for the buy 1 get 2 free deal. I was told I could buy one but get the 2 that should have been free at $.49. 


Now I understand how listening to someone else's story can sound like a sob story, but I also know that when you experience it for yourself, you have a different outlook. Don't believe me? Try price matching at Wal-Mart. Choose 2 items to price match, on different days, same location. 


Be sure that the first item you price match is within $1 difference from Wal-Mart. On the second trip, go for the gold! Find a bogo (buy one get one or more free) item, with the price of the item listed in the ad (per policy), and see A. How long it takes you to check out, B. How many managers and associates you have to speak to, and C. How many different reasons they provide you as to the reason you cannot price match this item. Then let me know how that goes... if you care to.


Lastly, I'll end by saying they don't follow their coupon policy either. No store ever has the same policy as the next store concerning these two topics (price match and coupons). At least not any store I've visited in DC, Md, Va, or NC.

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#2 Consumer Comment

Rondale H****

AUTHOR: Rondale (Ritz Camera still sucks and maps get you in accidents!!) there is nothi - (USA)

if anyone has any problems pricematching please listen to me it's a quick call..you need to contact the FTC if more people will complain there can be a class action lawsuit. trust me? i have called all over complaining about what happened to me. i was gonna sue but? i dont think false advertisement will be heard in court UNLESS more people complain because this is obviously still happening all over!
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#3 General Comment


AUTHOR: Mrs. M - (USA)

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#4 Consumer Comment

Here's their price match policy.....


You HAVE read it, right?

Our Ad Match Guarantee

Were committed to providing low prices every day. On everything. So if you find a lower advertised price on an identical product, tell us and well match it. Right at the register.

We gladly match the price in the following types of ads:*

Buy one, get one free ads with a specified price

Example: Buy one for $2.49, get one free (BOGO)

Competitors' ads that feature a specific item for a specified price.

Preferred shopping card prices for specific items that are in a printed ad.

For fresh produce and meat items when the price is offered in the same unit  type (lb. for lb.; each for each)

*The following are guidelines and limitations:

We will match any local competitor's advertised price.

We do not require customers to have the ad with them to honor a competitor's ad.

Items purchased must be identical to the ad (size, quantity, brand, flavor, color, etc.)

We DO NOT match the price in the following types of competitor ads:

Items that require a separate purchase to get the ad price

example: "Buy [item A] to get [item B] for $C"

Items with no actual price that require a purchase to get free product

example: "Buy both [items A & B] to get [item C] for  free"

Items that require a purchase to get a competitors' gift card

example: "Buy [item A] to get a $B gift card

Buy one, get one free (BOGO) ads with no actual price given

Going out of business or closeout prices

Percentage off

example: "All mascara, 40% off"

Competitors' private label price promotions

We do not honor:

Ads when the actual price for items cannot be determined.

Internet pricing

Misprinted ad prices of other retailers

"Going out of business" sales or "close out" prices
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#5 Consumer Comment

Items are always cheaper online

AUTHOR: I am the law - (USA)

Items are always cheaper online because they don't incur any shipping charges to get the item to the store and they also wouldn't have to pay anything to get the item correctly stocked. Please stop acting like they're victimizing you.

Have you tried thinking? All the cool kids are doing it.
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