Walmart Cashier Pearl City Hawaii

My wife received a $100 Vanilla gift card from the in laws bought at Walmart in Pear City Hawaii. We went to Target in Hilo to buy a $34 toy for my son and the card was declined. We called Vanilla's customer service and they took down all of our information and said someone should call in three days. On the fifth day after no follow up, we called again and they said that there is no activity on our complaint. We are now feeling that this is not right. The gift card came with a receipt so we took the card to the nearest Walmart to get it returned.

After standing in line we finally talk to the customer service representative. She called the Vanilla card phone number and they said that card is not activated. She said we can not return the card because the card paid for and the card we have is different. We asked how can that be? She said maybe the cashier gave my in laws an inactivated card on accident. I called my in laws and they said they pulled it off the shelf and paid for it.

The Walmart Customers service representative said she would call Walmart in Pearl City to check the camera's to see if the cashier switched cards by accident or on purpose. Another investigation is open and no one has called back. All this lost time and energy over a $100 gift card. Who knows how many times this has happened? Scary to think that these big companies can get away with this without any consequences. Bottom line; my in laws lost $100 purchasing a Vanilla Gift card at Walmart Pearl City Hawaii.