• Report: #780822

Complaint Review: Walmart

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  • Submitted: Sat, September 24, 2011
  • Updated: Mon, October 03, 2011

  • Reported By: madrina — Fountain Hills Arizona USA
Walmart
Northsight Blvd, Scottsdale AZ Scottsdale, Arizona United States of America

Walmart Walmart doesn't stand behind their professional advice or product Scottsdale, Arizona

*Consumer Comment: You Really Filed it Because You Are Stupid

*Consumer Comment: Here's a thought...

*UPDATE Employee: iddiot

*Author of original report: Author comment

*Consumer Comment: Is that logic supported by the jack makers?

*Author of original report: Weight

*Consumer Comment: Walmart? Professional advice? What's wrong with this picture?

*Consumer Comment: Madrina..You are missing the OBVIOUS here.

*Consumer Comment: Walmart sells crap!

*Author of original report: Walmart Training

*Consumer Suggestion: Get "professional advice" ONLY from TRUE Professionals!

*Consumer Comment: Save the jack

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Several years ago, I asked the employee in auto parts which jack I should buy for my camper. I needed help in the decision, as this was the first large vehicle I owned. He said the expensive 4000 # capacity jack would be the one.  (The total camper weight was 8000 #).

Luckily (or unluckily in the case of Walmart policy), I did not have a flat tire until I was in northern British Colombia with a blow out. This was the first time using the jack and it bent, so it is unusable.

I assumed Walmart sold equipment that was of a quality appropriate for stated use and they stood behind their products. Unfortunately, per Walmart rules, I must have had a flat within 90 days to prove the product was of usable quality or not.

So, I have a bent expensive jack for the trash AND I have learned Walmart does not stand behind their products.

Walmart Canada is another frustrating bad story. They need to get their act together.

This report was posted on Ripoff Report on 09/24/2011 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/Scottsdale-Arizona-85260/Walmart-Walmart-doesnt-stand-behind-their-professional-advice-or-product-Scottsdale-Ari-780822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You Really Filed it Because You Are Stupid

AUTHOR: Jeff - (U.S.A.)

You think you filed it to help people avoid ripoffs, but you really just filed it because you're stupid.
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#2 Consumer Comment

Here's a thought...

AUTHOR: Robert - (USA)

I suggest you contact the RV manufacturer to determine the appropriate jack for the RV.  

The jack you purchased was crap.  I had a similar one about 12 years ago and it bent the same way yours did.  What frustrated me was that when mine bent, I was using it in a garage on a flat, level paved surface to lift the front wheel of a buick century. 

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#3 UPDATE Employee

iddiot

AUTHOR: Termaime - (United States of America)

it clearly said 4k and you clearly knew your camper was 8k i see the problem not thinking
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#4 Author of original report

Author comment

AUTHOR: madrina - (USA)

I filed the original report to let legitimate buyers know that Walmart does not stand behind their products as I was led to believe. Unfortunately, there are a number of bored people who do not have purpose in their lives who are using Ripoff Reports as a venue to teach how to steal, show their ignorance (they don't know what changing a tire involves and/or are math dysfunctional) and generally want to pretend they are someone with something of value to say.

Legitimate readers, just take the information and use Walmart products with caution. Even though an employee in the tire department recently said she didn't need the receipt because they know which products they sell, this is not the truth.

I hope the other readers can find some "feel good" valuable purpose in life. 
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#5 Consumer Comment

Is that logic supported by the jack makers?

AUTHOR: voiceofreason - (United States of America)

As far as I know, the jack weight limit represents the most the vehicle, in total, should weigh. I could be wrong, but I'm not the one with a crushed jack.
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#6 Author of original report

Weight

AUTHOR: madrina - (USA)

Generally, one does not have to lift an entire vehicle off the ground to change one tire. Only one tire or 1/4 of the weight needs to be off the ground.  1/4 of 8000 pounds is 2000 pounds or half the stated weight of the jack.
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#7 Consumer Comment

Walmart? Professional advice? What's wrong with this picture?

AUTHOR: voiceofreason - (United States of America)

Who the heck replies on a Walmart clerk for professional advice about anything? But all that aside, the jack was clearly rated for HALF the weight of your bloody camper.

HALF! Point zero five! One slash two! Media!

What on earth was wrong with you?  And YEARS later you expect them to take it back? And in a different country no less, where the Walmart's in each nation are probably distinct corporate entities, even were any of them of a mind to take it back
You're lucky nobody was underneath the camper when it failed.

Next time don't be a cheap ass and buy a real truck grade jack from a bonafide truck supply place.
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#8 Consumer Comment

Madrina..You are missing the OBVIOUS here.

AUTHOR: Southern Chemical and Equipment LLC - (USA)

In your original report you clearly stated that you knew your RV was around 8,000#, right??

So, how do you think a jack with a 4,000# MAXIMUM capacity would work??

You would get laughed out of small claims court.  You would get laughed out of any court!

You clearly used that jack for a job it was not intended for, and you clearly exceeded the capabilities of that jack, and admitted that fact!

You exceeded the manufacturers specifications which voids ANY warranty that I know of.
Abuse, neglect, etc. is NEVER covered.

Bottom line. You have no common sense.

Your finances have nothing to do with it.  If money was so tight, why would you knowingly waste that precious money on something you knew would not do the job??  (Because you ARE Cheap). That's why.

Used jacks are plentiful, and you could have gotten a heavy duty jack for your intended purpose USED for less than what you paid for the Chinese Wal-Mart JUNK.

Again, just common sense.

And, you never mentioned the name brand of the jack, or the part/item #, or exactly what you paid for it. Those cheap jacks are like $30-$40 all day long.

The bottom line here is that there is no Rip Off here.

But let me get this straight.  You have the money to own and operate an RV, and to take a trip in that RV, but you cannot afford to buy the proper jack?? (I think you can afford it, but are just too cheap).

Probably explains the tire issues you had on the trip too. Cheap tires, and/or no preventive maintenance. I would bet on it.  I have worked in service, and I know your type. Like a book.

Just the fact that you would even go to Wal-Mart for something of that nature says it all.
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#9 Consumer Comment

Walmart sells crap!

AUTHOR: Inspector - (USA)

Most people know this.  They make a lot of money selling lots of crap cheap.  If you need something dependable for your house of automobile, I suggest somewhere else.

By the way, if the jack was rated at 4000 pounds and you tried to jack up 8000 pounds with it, how is that using it for which it was intended.
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#10 Author of original report

Walmart Training

AUTHOR: madrina - (USA)

Yes, I agree Walmat staff may not know anything about the products they sell (I learned that one), but still would think the Walmart BUYERS would do minimal quality control.

In law, a company must provide merchantable" products, meaning the product must work for the use intended. In this case, the use intended was to lift the camper to change a tire and the jack did not survive this.

I imagine I could go to small claims court, but the costs would make that a silly exercise. I simply don't want others to think Walmart has quality control at some level, and get shafted like I did.

You do not have to get nasty with your cheapskate comments. You should respect that not everyone has unlimited supplies of money and they do the best with what they have. 
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#11 Consumer Suggestion

Get "professional advice" ONLY from TRUE Professionals!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

There is no rip off here, because YOU failed TWICE in the common sense department.

In most cases, Wal-Mart workers are NOT "professionals" at anything, nor are they experts on the products they sell. In fact MOST Wal-Mart workers know NOTHING about the products they sell. These are, for the most part entry level workers working for close to minimum wage, or part timers coming back to work to supplement retirement, etc , many working outside of any profession they used to have.

Furthermore, Wal-Mart sells MOSTLY Chinese JUNK tools and equipment.

You went to Wal-Mart because you are a CHEAPSCATE.

You got exactly what you paid for.

You bought a CHEAP Chinease jack with a 4000 lb capacity and tried using it on an 8000 lb. RV!!

Just common sense here.

In the future, go to a TRUE professional like a parts/service dept at an RV Dealership, or a reputable chain selling quality American Made tools, like NAPA, Carquest, etc. Or even SEARS or some other major chain who actually hires and trains professionals in what they do.
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#12 Consumer Comment

Save the jack

AUTHOR: mr rik - (USA)

Now go back to walmart and buy the same one, or the closest one to it.  Bring it home and spray paint, change stickers, whatever you have to do to make the old one look like the one you just bought.  Now put the old one in the box and go back and get ur money back.

Now of course your still stuck with a pos jack, but maybe you can sell it at a yardsale etc. and make a few bucks.

If you really wanna be sneaky, shop around at other places for a higher quality jack, and do the same thing.

You have to be an aggressive customer with all the crap thats on the market today.
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